Emerald Cocktail Kitchen

Review summary

1. N

   Nikki

   Upstate NY

   1 review

   4.0

   1 review

   Dined on December 7, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Everything was great except when we first arrived. There was nobody at the door for us to say we had a reservation. We had to put in our credit card info when making the reservation, so we didn’t want to be charged for not showing up. So, we asked the bartender and he said sit wherever. We then heard the bartender say to the server, “Can you take care of that table? They’ve obviously never been here before.” After that, everything was great. The food and drinks were amazing!
   

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2. H

   Heaven

   New York City

   1 review

   5.0

   1 review

   Dined on November 23, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had a wonderful time celebrating my birthday Saturday. We made a reservation for 6 for brunch and they easily accommodated 8 of us without hesitation. The few small food issues were immediately resolved without even asking and the manager and bartender were very nice and attentive. The space is gorgeous and they even had the SU game on for the guys. We definitely will be going back.
   

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3. R

   Rebecca

   New York City

   5 reviews

   5.0

   5 reviews

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and drinks were fantastic. There with a group of 3, we each ordered a specialty cocktail and split the Brussels sprouts appetizer, which was absolutely amazing!! Our waitress was very nice. Our dinners were very good. The risotto was delicious. Will definitely be back!
   

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4. C

   Christine

   New York City

   2 reviews

   3.0

   2 reviews

   Dined on October 12, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 5

   The environment is always fun and aesthetically pleasing. Our waitress was wonderful and drinks were 8/10. Food was mediocre. I much prefer this space in the summer for the rooftop, not dinner.
   

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5. E

   Ellen

   New York City

   1 review

   5.0

   1 review

   Dined on October 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The drinks, food, and service were all outstanding! Would definitely recommend and dine there again.
   

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6. OT

   OpenTable Diner

   VIP

   New York City

   5 reviews

   5.0

   5 reviews

   Dined on September 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   So glad we found this gem! In for parents weekend and found this for brunch. The atmosphere is phenomenal, the service was impeccable, and the food… so good. Don’t miss this place if you’re in Syracuse. We will be back! .
   

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7. D

   Donna

   VIP

   Philadelphia

   25 reviews

   3.0

   25 reviews

   Dined on September 28, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   Very busy night and the servers did their best but it was very chaotic. We waited over an hour for our food and our server forgot to put the order in for our appetizers. We watched tables who came in after us receive their food first. The server was very gracious and apologized and the manager also came out to apologize. Food when it finally arrived was very good.
   

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8. J

   Julie

   New York City

   1 review

   2.0

   1 review

   Dined on September 7, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   A girlfriend and I met on a Saturday for drinks & dinner, I had never been there. Be aware a reservation requires a credit card which they will charge a fee if you do not show. With that expectation, when I showed to the restaurant I was surprised to find that the restaurant level was closed and we would be eating in the bar. Fine, it was quiet, the bartender told us she was new, she was friendly and gave us menus. I tried to order wine, they were out of stock on everything I ordered. We ordered food, salads with protein which was the highlight of the experience. There was never more than a dozen people who roamed in and out at a time. Eventually a hostess came in and the bartender wasn’t alone. We ordered a second round of drinks, our original glasses weren’t cleared and no one offered more water. At some point our bartender left, two more came in and nothing was said to us. After we had been sitting for an hour (three hours in total), I went to the bar asked for our bill. The bartender explained our bartender left and I said she should have at least told us. If she is new she needs training. Even still, two trained bartenders walked around the bar area and never asked us if we needed anything. He took my name & number and said the manager would call. I didn’t hear from anyone. The food is good, the bar sorely lacks. There are a lot of other places in Syracuse I can go for better drinks and food. The total price of the bill for two salads with protein and four drinks was $80. I don’t need to go back.
   

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9. G

   Gina

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on August 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and drinks were delicious. Server was friendly. Over all we had great time and will definitely be back.
   

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10. JB

    JasmineB

    Upstate NY

    2 reviews

    1.0

    2 reviews

    Dined on July 28, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    My experience was horrible. It was so loud and there was no background music to drown any of it out. I could not hear my date talk at all. The food options were limited and they were out of ham which was fine none of this was that big of a deal until my toast came out. My toast tasted like pickle juice I hate pickles so I could not even finish any of it. Not to mention the butter my toast came with was rock hard. The waitress did not check on us at all and the worst part and why I put a one star is because as soon as we sat down and looked at the cups there were BUGS in them and they looked very dirty which made me hesitate to even eat here. I asked for new cups and they went in the back and just rinsed out the ones we said were dirty and had bugs in them… so gross. What really threw me off is we expected to be eating on the roof top and when we mentioned that they said in order to do that you would have to “cancel” your reservation for the middle floor which would charge me $20 even though it is in the same building and was detailed online as if we’d be eating on the roof top. This was by far the WORST restaurant I’ve ever been to. I have never left a review let alone such a bad one but I just had to speak up for any future people eating here or wanting to experience the roof top… I’m very disappointed.
    

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