Emerald Cocktail Kitchen

Review summary

1. H

   Heaven

   New York City

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had a wonderful time celebrating my birthday Saturday. We made a reservation for 6 for brunch and they easily accommodated 8 of us without hesitation. The few small food issues were immediately resolved without even asking and the manager and bartender were very nice and attentive. The space is gorgeous and they even had the SU game on for the guys. We definitely will be going back.
   

   Is this helpful?

   Report
2. R

   Rebecca

   New York City

   5 reviews

   5.0

   5 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and drinks were fantastic. There with a group of 3, we each ordered a specialty cocktail and split the Brussels sprouts appetizer, which was absolutely amazing!! Our waitress was very nice. Our dinners were very good. The risotto was delicious. Will definitely be back!
   

   Is this helpful?

   Report
3. C

   Christine

   New York City

   2 reviews

   3.0

   2 reviews

   Dined on October 12, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 5

   The environment is always fun and aesthetically pleasing. Our waitress was wonderful and drinks were 8/10. Food was mediocre. I much prefer this space in the summer for the rooftop, not dinner.
   

   Is this helpful?

   Report
4. E

   Ellen

   New York City

   1 review

   5.0

   1 review

   Dined on October 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The drinks, food, and service were all outstanding! Would definitely recommend and dine there again.
   

   Is this helpful?

   Report
5. OT

   OpenTable Diner

   New York City

   5 reviews

   vip
   5.0

   5 reviews

   Dined on September 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   So glad we found this gem! In for parents weekend and found this for brunch. The atmosphere is phenomenal, the service was impeccable, and the food… so good. Don’t miss this place if you’re in Syracuse. We will be back! .
   

   Is this helpful?

   Report
6. D

   Donna

   Philadelphia

   24 reviews

   vip
   3.0

   24 reviews

   Dined on September 28, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   Very busy night and the servers did their best but it was very chaotic. We waited over an hour for our food and our server forgot to put the order in for our appetizers. We watched tables who came in after us receive their food first. The server was very gracious and apologized and the manager also came out to apologize. Food when it finally arrived was very good.
   

   Is this helpful?

   Report
7. J

   Julie

   New York City

   1 review

   2.0

   1 review

   Dined on September 7, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   A girlfriend and I met on a Saturday for drinks & dinner, I had never been there. Be aware a reservation requires a credit card which they will charge a fee if you do not show. With that expectation, when I showed to the restaurant I was surprised to find that the restaurant level was closed and we would be eating in the bar. Fine, it was quiet, the bartender told us she was new, she was friendly and gave us menus. I tried to order wine, they were out of stock on everything I ordered. We ordered food, salads with protein which was the highlight of the experience. There was never more than a dozen people who roamed in and out at a time. Eventually a hostess came in and the bartender wasn’t alone. We ordered a second round of drinks, our original glasses weren’t cleared and no one offered more water. At some point our bartender left, two more came in and nothing was said to us. After we had been sitting for an hour (three hours in total), I went to the bar asked for our bill. The bartender explained our bartender left and I said she should have at least told us. If she is new she needs training. Even still, two trained bartenders walked around the bar area and never asked us if we needed anything. He took my name & number and said the manager would call. I didn’t hear from anyone. The food is good, the bar sorely lacks. There are a lot of other places in Syracuse I can go for better drinks and food. The total price of the bill for two salads with protein and four drinks was $80. I don’t need to go back.
   

   Is this helpful?

   Report
8. G

   Gina

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on August 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and drinks were delicious. Server was friendly. Over all we had great time and will definitely be back.
   

   • 

   Is this helpful?

   Report
9. JB

   JasmineB

   Upstate NY

   2 reviews

   1.0

   2 reviews

   Dined on July 28, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   My experience was horrible. It was so loud and there was no background music to drown any of it out. I could not hear my date talk at all. The food options were limited and they were out of ham which was fine none of this was that big of a deal until my toast came out. My toast tasted like pickle juice I hate pickles so I could not even finish any of it. Not to mention the butter my toast came with was rock hard. The waitress did not check on us at all and the worst part and why I put a one star is because as soon as we sat down and looked at the cups there were BUGS in them and they looked very dirty which made me hesitate to even eat here. I asked for new cups and they went in the back and just rinsed out the ones we said were dirty and had bugs in them… so gross. What really threw me off is we expected to be eating on the roof top and when we mentioned that they said in order to do that you would have to “cancel” your reservation for the middle floor which would charge me $20 even though it is in the same building and was detailed online as if we’d be eating on the roof top. This was by far the WORST restaurant I’ve ever been to. I have never left a review let alone such a bad one but I just had to speak up for any future people eating here or wanting to experience the roof top… I’m very disappointed.
   

   Is this helpful?

   Report
10. OT

    OpenTable Diner

    Washington DC

    6 reviews

    4.0

    6 reviews

    Dined on July 28, 2024

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 1

    Better than average restaurant for the area. Staff were all friendly and greeted us upon our arrival. We were 15 minutes early for our reservation and were made to wait while our table sat empty. Only a few tables were occupied yet wait staff took quite some time to take our order. Food presentation was average and the taste good. I was hoping for more based on other reviews. Maybe my review is skewed due to it being the brunch. All in all it was a pleasant experience for the right price. We’ll be back for a week day meal for reassessment. The one downside for our experience was the restaurant noise level. At some point during our meal a group of ladies arrived driving the noise level beyond comfortable. Not sure of a solution but if you have difficulty hearing, this may be a problem.
    

    Is this helpful?

    Report