Elephant & Castle - Galway

Review summary

1. I

   Imelda

   Connacht

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   Lovely place and very friendly staff but so unorganised. Staff kept disappearing so couldn't get anyone to serve the table for 30 mins. Then 3 would all come at once! Food came out cold, kids ice cream was lumpy. No attention to detail. Needs a manager
   

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2. N

   Noel

   Connacht

   2 reviews

   1.0

   2 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   Staff poor service poor Food average Would not go back
   

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3. k

   keith

   Connacht

   1 review

   1.0

   1 review

   Dined on November 30, 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 4

   First time returning food back from a table. Chicken burger wasn’t fully cooked. No apology, a different meal was then ordered. No apology at till or any deduction from bill offered (we didn’t ask for deduction however). 2 emails sent to give feedback instead of public review, no responses.
   

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4. R

   Ronan

   London

   1 review

   5.0

   1 review

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food with a wide range suiting everyone's requirements
   

   Elephant & Castle - GalwayResponded 3 days ago

   Thank you for the review Ronan. One of our favorite things about our menu is how extensive it is. There really is something for everyone! We are happy to hear you enjoyed!
   

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5. C

   Caroline

   London

   1 review

   5.0

   1 review

   Dined on November 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A lovely afternoon with wonderful food and lovely staff
   

   Elephant & Castle - GalwayResponded 3 days ago

   Thank you so much for the review Caroline! We will pass your kind words on to the team and hope to have you join us again soon!!
   

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6. T

   Timmy

   London

   1 review

   5.0

   1 review

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service. Had a great anniversary they really made it special
   

   Elephant & Castle - GalwayResponded 3 days ago

   Thank you for the lovely review Timmy. We are delighted you chose Elephant & Castle to celebrate your anniversary and glad we were able to make it extra special for you!
   

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7. B

   Brian

   New York City

   187 reviews

   2.0

   187 reviews

   Dined on October 29, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   The service was horrible and they weren't even busy. The food was not worth it Calamari was cut in strips instead of rings and they were over cooked. I aske for the sauce for the chicken wings on the side but it came swimming in the sauce. I ordered the waffle and Ice Cream the waffle was like a cold cake and not a warm waffle. They tried to charge me for stuff that the waitress made a mistake about. Check your bill at this place. I did tell the host but he just said sorry. Think twice about this place.
   

   Elephant & Castle - GalwayResponded on November 16, 2024

   Thank you for your feedback, Brian. We're sorry to hear about your disappointing experience with both the food and service. We’ll address the issues you mentioned, including preparation of dishes, special requests, and billing accuracy, to ensure improvements. Your comments are taken seriously, and we appreciate you bringing them to our attention.
   

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8. R

   Ronan

   Connacht

   1 review

   2.0

   1 review

   Dined on October 27, 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 4

   Lovely place and the waiting staff were good but the food took 1 hour and 15 minutes for 2 adults and 3 kids with basic dishes....no starter....fish and chips, Calamari, chicken wings and 2 x baby bowls......it wasn't busy and nobody came near us to apologise or even offer to get the kids food out first. When it did arrive the chips were not fully cooked and the fish was overcooked and greasy. The rest of the food was OK but not worth the wait. Luckily we were not in a hurry and kids had fun playing in a lounge area while we waited. When we mentioned it leaving the guy on the til offered no apology or even attempt at an explanation. Its a pity as it is a nice place but will not go back until we hear they significantly improved their kitchen/food!
   

   Elephant & Castle - GalwayResponded on November 16, 2024

   Thank you for your detailed feedback, Ronan. We’re deeply sorry for the long wait and the quality issues with your meal, especially with the chips and fish. This is far from the standard we aim to deliver. We also regret the lack of communication and acknowledgment of the delay. Your comments about the kitchen and overall experience are invaluable, and we’ll take immediate steps to address these concerns. We hope you’ll give us another chance to provide the experience you deserve.
   

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9. P

   Paul

   Dublin

   1 review

   1.0

   1 review

   Dined on October 27, 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 4

   Had chicken wings and nachos to start. Chicken wings were fine but swimming in a pool of hot sauce. The guacamole was very good. Overall, they were fast food quality starters, not restaurant starters. The burgers for mains were bad. The burger was cooked to death, hard a crumbly. The bun had been toasted on one side to burned and then left to go completely cold. Really poor. The table staff were very friendly. There was mass confusion over what dishes were gluten free, although the server did her best, this should be marked up clearly on the menu and kitchen staff should know how to adapt. Cokes were 200ml bottles, not even the size of a can. A double espresso was also served cold. I would never go back.
   

   Elephant & Castle - GalwayResponded on November 16, 2024

   Thank you for your feedback, Paul. We're sorry to hear about the disappointing food quality and the confusion around gluten-free options. This falls short of the standards we strive for, and we'll work on clearer menu labeling and kitchen training. We're glad the table staff were friendly and will address the portion sizes and beverage temperature issues. Your comments are invaluable for helping us improve, and we appreciate you taking the time to share them.
   

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10. N

    Niamh

    Connacht

    1 review

    4.0

    1 review

    Dined on October 19, 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 4

    Restaurant itself is beautiful, love the decor. This is our third time eating there and it is always so cold for some reason in there. Food was amazing though
    

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