Elephant & Castle - Bray

Review summary

1. J

   Jackie

   Leinster1 review

   4.0

   Dined on February 15, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Had a lovely meal, ordered starter I'd never tasted before and it was too spicy for me I couldn't eat it, I was offered alternatives but I didn't accept mainly because it was my choice of starter there was nothing wrong with it, it was however taken off the bill, was a lovely gesture, thank you
   

   Elephant & Castle - BrayResponded on February 22, 2025

   Thank your for your review. We are waiting for you soon. Elephant and Castle Bray Team
   

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2. M

   Matthew

   Lancashire1 review

   1.0

   Dined on February 14, 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   Service staff very rude, no welcoming , throw the menu at corner of table , table cleaning cloth and at the left giving seat to sit, Food salmon was excellent , Nobody come back to ask, our main meal was finished long time no one has come back to collect the plate asking for dessert menu , I know it’s busy time , waiters were busy drying the cutlery’s , but not coming to customers, Twice my husband have to call them during our meal, When asked for dessert menu waiters answer was closing soon, it was 9 pm , wasn’t good attitude , showing very busy , only few people were there, You need to teach the staff how to welcoming , not a single second that waiter had time to speak , just keep drying the cutlery’s, We tell you on valentine day we got treatment like this from staff ,ever never forget , we won’t come back again , Please teach staff How to serve customers, Thank you Bray resident
   

   Elephant & Castle - BrayResponded on February 22, 2025

   We sincerely apologize for your recent experience with us. This is not level of service we aim to provide, we regret the we fell sort. We appreciate your feedback and we want to assure you that we are addressing this concern with our team to improve our service. We are making immediate changes to ensure our staff is more attentive and welcoming, as every guest deserves to fell value and well taken care of. Your experience is important to us, and we truly hope to have the opportunity to provide you with the high standard of service you should expect from us in the future. Thank you for bring this our attention. Elephant and Castle Bray Team
   

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3. K

   Karien

   Dublin2 reviews

   3.0

   Dined on February 14, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Food was good. We waited a long time for someone to take our order and when he came over, he asked the tow of tables, ‘who is ready to order?’. The tables are too close together, I could hear the conversations of the tables beside us, and very aware they could hear us.
   

   Elephant & Castle - BrayResponded on February 22, 2025

   Thank you for your feedback! We're glad you enjoyed the food, but we're sorry to hear about the wait time and your experience with the seating arrangement. We always strive to provide attentive service, and we'll address this with our team to improve. We also understand the importance of comfortable dinning experience and appreciate your input. We hope to welcome you back for a better visit in the future! Elephant and Castle Bray Team
   

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4. J

   John

   Leinster1 review

   1.0

   Dined on January 31, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Not a good experience poor food quality Will not be returning
   

   Elephant & Castle - BrayResponded on February 22, 2025

   We sincerely apologize for your recent experience with us. This is not level of service we aim to provide, we regret the we fell sort. We appreciate your feedback and we want to assure you that we are addressing this concern with our team to improve our service. We are making immediate changes to ensure our staff is more attentive and welcoming, as every guest deserves to fell value and well taken care of. Your experience is important to us, and we truly hope to have the opportunity to provide you with the high standard of service you should expect from us in the future. Thank you for bring this our attention.
   

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5. S

   Sorcha

   Dublin1 review

   5.0

   Dined on January 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really lovely food and great portion sizes! Love the booths. Staff very friendly and helpful! Suitable for kids as they have crayons and kids menus to colour! Highly recommend! Lovely setting! Even loved the toilet decor and so nice and clean!
   

   Elephant & Castle - BrayResponded on January 27, 2025

   We are very happy to hear you had a good time. Hope to see you again very soon. Elephant and Castle Bray Team
   

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6. P

   Patricia

   Leinster1 review

   3.0

   Dined on December 27, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   We went as a party of three after viewing the menu online and the Passionfruit Martini, Home Made Ginger Beer and Fish Tacos were the reason we chose it. Sadly they had no passion fruit puree of home made ginger beer as apparently run out over the Christmas period. This was a big disappointment to be truthful. Also I had requested an easy access table near the door and in fact, though the restaurant was very empty at 6pm we were seated at the window seat one table over from the door while the one nearer the door was empty. Shortly after despite the fact there were many areas of the restaurant with no tables occupied, they then seated a family with two or maybe three small children next to us ...... and then some young, able bodied people at the table which was nearer the door. So the seating was far from ideal as the noise level of at times shrieking children was a bit hard to hear over or enjoy our meal. Other than the seating the service was friendly and good though we were disappointed to be told that though our three meals all came with fries, that we could not upgrade one to "loaded chilli and hot sauce fries" - of course we would have been willing to pay extra but did not want to over a forth portion of fries for nearly 8 euros when we knew we would not be able to eat them all. There were small flies like midges buzzing round and they kept going into my husband's wine and had to cover it with a plate after the original wine was kindly replaced as had about three of them in it. The fish tacos were the highlight of the meal and tasted just as good as the ones we enjoy in Mexico - which was a lovely surprise as we did not expect them to be so excellent. My husband would have loved the option of corn tortillas with them but flour was great for me. The Fish burger was also very tasty as were the fries but my husband did not care for the Tulum Burger. The veggie burger was a huge disappointment as tasted a bit like Burgerking's spicy Beanburger and was very peppery
   

   Elephant & Castle - BrayResponded on March 1, 2025

   Dear Patricia, We sincerely apologize for the delay in responding and for the disappointment during your visit. Running out of the key ingredients like Passionfruit Martini and homemade ginger ale was not ideal, and we regret the inconvenience . We also apologize for seating arrangement not meeting your request , especially with quieter options available. Your feedback on noise level, the midges, and the inability to upgrade the fries is valuable, and we will review these points with our team. On a positive note, we're thrilled you enjoyed the fish tacos and the fish burger! We're sorry the veggie burger didn't meet expectation and we did pass your comments to our kitchen team. We appreciate your feedback and hope to welcome you back for a better experience. Team Elephant & Castle Bray
   

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7. A

   Aisling

   Dublin4 reviews

   5.0

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Bray Elephant & Castle is great,the famous wings are amazing as always and the chicken nachos are delicious. A very handy location too.
   

   Elephant & Castle - BrayResponded on January 27, 2025

   Thank you for your 5 stars. we are very happy you enjoy the dirty chicken. Hope to see you again soon. Elephant&Castle Bray Team
   

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8. OT

   OpenTable Diner

   Dublin2 reviews

   5.0

   Dined on July 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Well I popped in on my own and what can I say ! The most beautiful waitress in every way made sure I had such a lovely time ! Her name was Yael and it was so nice to see how kind and decent she was, the food was delicious, the establishment was so bright and you almost feel you’re outside ! The wine was delicious too. All topped off with many laughs with Andre, cannot recommend elephant and castle Bray enough! So very well done to all
   

   Elephant & Castle - BrayResponded on July 29, 2024

   Hello there, Thank you so much for such a kind review. We are delighted to hear that you had the best time. We will make sure to pass your kind words to Yael and Andre, they will be over the moon when hear it. Please don't be a stranger and pop in again anytime soon. Best regards, Fran
   

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9. OT

   OpenTable Diner

   Leinster1 review

   5.0

   Dined on July 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The server was welcoming and pleasant. The food tasty. The restaurant is large and well kept. Would definitely recommend.
   

   Elephant & Castle - BrayResponded on July 18, 2024

   Hello there, Thank you so much for sharing your latest experience with us. We are delighted to hear that you had a good time and we can't wait to welcome you back again. Warm regards, Fran
   

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10. OT

    OpenTable Diner

    New York City1 review

    2.0

    Dined on June 16, 2024

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 1

    Inexperienced floor staff and non existent mgt. I was a waiter and kp when I was younger and felt sorry for them as they clearly had no leadership or training. Same price as Datta. No comparison.
    

    1 person found this helpful