El Torito - San Bernardino

Review summary

1. C

   Carolyn

   Los Angeles

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 1

   I have used El Torito for Thanksgiving celebrations with my family in the past several times. I will do otherwise in the future. The service was wonderful. The ambience was awful. The music was so loud, our party of 7 could not carry on a conversation at our table. This was even after the staff moved us from one part of the restaurant to another. The food this time left much to be desired. The turkey was so dry as to be inedible. The normal Mexican dishes were very good as usual, but the Thanksgiving fare was not inspiring at all.
   

   Is this helpful?

   Report
2. G

   Gayle

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We absolutely love going to the buffet on Thanksgiving. The food is amazing and the staff is wonderful and welcoming. This is our fifth year going and it never disappoints.
   

   Is this helpful?

   Report
3. J

   Jill

   Orange County

   1 review

   5.0

   1 review

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went for the Sunday brunch and it was really, really good. The champagne glasses were never empty. We had a friend with disabilities and the waitress waited on her and brought her requests to the table for her, which was above and beyond. It looked like the brunch was a popular event for birthdays, families, and friends.
   

   Is this helpful?

   Report
4. G

   Greg

   Chicago

   10 reviews

   5.0

   10 reviews

   Dined on October 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Very attentive service and great quality. Good value.
   

   Is this helpful?

   Report
5. T

   Tosha

   Los Angeles

   14 reviews

   5.0

   14 reviews

   Dined on September 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice experience. They sang Happy Birthday to my Mom and she was happy about it. They also gave her a free flan dessert
   

   Is this helpful?

   Report
6. J

   Judith

   Los Angeles

   1 review

   5.0

   1 review

   Dined on September 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Dariana was the best. I recommend this place absolutely for a good time! 
   

   Is this helpful?

   Report
7. E

   Efe

   Los Angeles

   2 reviews

   2.0

   2 reviews

   Dined on August 24, 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   Inconsistency in food preparation among the various locations; San Bernardino's is not good.
   

   Is this helpful?

   Report
8. CT

   ChristinaT

   Los Angeles

   6 reviews

   3.0

   6 reviews

   Dined on August 17, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 1

   The bar area was loud. Thankfully the volume was lowered. I think our waiter had too many tables. He would vanish for long periods. He was very nice and professional he just needs help.
   

   Is this helpful?

   Report
9. M

   Marina

   Central Coast

   2 reviews

   1.0

   2 reviews

   Dined on August 17, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   When we were seated, we waited about 20 minutes at the table before they even came to get our drink order. And it was not very busy. There were a lot of empty tables. After that, it took forever to get our food and everything else we ordered afterwards. I ordered a 2nd glass of wine and it never arrived. Also, we wanted to sit in the cantina to get the happy hour prices and they told us it’s 21 and up only and we couldn’t because we had our son. But we saw there were other kids sitting in the cantina at the same time we were there. Will not go back.
   

   Is this helpful?

   Report
10. J

    Joy

    Los Angeles

    1 review

    3.0

    1 review

    Dined on August 17, 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 3

    Our server was slow and hardly ever came. Got another one to help but literally never came with the drinks we ordered. Then they both helped with bills and got half right. We were seated in the cantina and others were helped better than we were. It was also VERY hot
    

    El Torito - San BernardinoResponded on August 25, 2024

    Hello Joy, Thanks for the feedback, Joy. We're sorry to hear that you their attention was lacking at times. We aim to provide the best service to all our guests, and we'll definitely take your comments into consideration. We hope to serve you again soon and provide a more enjoyable experience. Thank you,
    

    Is this helpful?

    Report