El Torito - Redondo Beach

Review summary

1. C

   Craig

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had Christmas eve dinner with family. The food was excellent! The service was great. We will definitely be back again! Thank you Dawn and your trainee!! You're the best!
   

   El Torito - Redondo BeachResponded 4 days ago

   Hello Craig. Thanks for leaving us such a wonderful review. We are glad that you and family loved our services. Our staff will be pleased to learn of your high praise. They work very diligently, and it will provide them with great encouragement to keep up their hard work.
   

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2. OT

   OpenTable Diner

   Kansas City

   1 review

   5.0

   1 review

   Dined on December 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We made a reservation for 8 and requested a booth. When we arrived, our table was ready, I was happy to see we were able to get the booth! Andrew was an amazing server. He was very knowledgeable when it came to the menu (including the drink menu). He was very attentive and proactive in serving our table. He stayed on top of ensuring we had everything we needed, including water, beverage, chips, and salsa refills. Andrew was very personable and engaged when he visited the table. Andrew has a great sense of humor. Andrew is the best server I've had in a long time. He definitely deserves a raise or a promotion! I can only hope he will be my server the next time I come into town.
   

   El Torito - Redondo BeachResponded 4 days ago

   Thanks for leaving us such a wonderful review. We are glad that you and family loved our services. Our staff will be pleased to learn of your high praise. They work very diligently, and it will provide them with great encouragement to keep up their hard work.
   

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3. D

   Daisy

   Los Angeles

   1 review

   5.0

   1 review

   Dined on December 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is our favorite Mexican Restaurant! We eat here frequently since the food is always fresh and delicious, there is no other ocean view like this in the South Bay. Service is impeccable. Not only do we personally love El Torito for over 40 years, but also anyone visiting us from out of town falls in love with this choice when we bring them here. Yesterday’s dinner was fantastic!
   

   El Torito - Redondo BeachResponded on December 21, 2024

   Thanks for leaving us such a wonderful review. We are glad that you and family loved our services. Our staff will be pleased to learn of your high praise. They work very diligently, and it will provide them with great encouragement to keep up their hard work.
   

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4. G

   GUSTAVO

   VIP

   Los Angeles

   19 reviews

   5.0

   19 reviews

   Dined on December 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always good , great food and atmosphere.will come back soon
   

   El Torito - Redondo BeachResponded on December 7, 2024

   Thanks so much for your feedback! We look forward to serving you next time!
   

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5. G

   Grace

   Los Angeles

   1 review

   3.0

   1 review

   Dined on November 29, 2024

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 3

   The food is really not worth the price they’re charging people. Turkey and Ham were dry. The stuffing is sooo salty! The mac n cheese is cold and cheap, most of the food are cold and the mashed potatoes are only good with the gravy. El Torito could’ve done better! Very disappointing and will not be back!
   

   El Torito - Redondo BeachResponded on November 30, 2024

   Thank you so much for contacting us. We are genuinely sorry to hear that your experience was not a positive one. We would love the opportunity to speak with you. Please reach out to the “Sr. Director of Operations/ Regional Director” to see what we can do for a better experience next time.
   

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6. C

   Christine

   VIP

   Los Angeles

   6 reviews

   2.0

   6 reviews

   Dined on November 28, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Overall … kinda disappointing. The food selection seems to get less and less with each year. For $41.99 a person theirs no value. It was almost impossible to get any fresh items. With the exception of the stuffing which we did get fresh which was good. Even though we did several laps trying to get other items as they were replenished but were unsuccessful. Maybe staffing was an issue, I’m not sure.
   

   El Torito - Redondo BeachResponded on November 30, 2024

   We want to sincerely apologize for your negative experience in our restaurant. However, we would like to learn more about your situation. We want to make things right.
   

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7. L

   Laura

   Orange County

   2 reviews

   5.0

   2 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was absolutely delicious and we had very good service. I highly recommend coming here for dinner, a special occasion or even for a holiday. The buffet was nicely organized, lots of freshly prepared food and such a great variety.
   

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   El Torito - Redondo BeachResponded on November 30, 2024

   We cannot thank you enough for the kind words about our restaurant. Your review means a lot to us and lets us know we are on the right track!
   

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8. N

   Natalie

   VIP

   Los Angeles

   25 reviews

   1.0

   25 reviews

   Dined on November 28, 2024

   1. Overall 1
   2. Food 3
   3. Service 3
   4. Ambience 2

   Busy Thanksgiving brunch. Food was ok. Not bad but nothing was spectacular and memorable. Mediocre at best. Service was slow but they did the best they could due to the busy holiday. Once the check was brought we noticed a charge for a “surcharge fee”. We asked the server what that was and he brought us a generic looking placard that was NOT on any of the tables. It stated they charge a 3.99% surcharge fee because they are a local business and this fee is to offset the rising cost of living and rising prices! Um…. What!?? This is a huge restaurant chain. This is ridiculous! We asked if this can be taken off and were told no. This placard was not on the table or any tables. How dishonest can they be to add this to your check and claim they can not remove it because no where do they tell you about it. We were not even given a menu because it was a buffet so they can not claim this was written on a menu, if it even is! Beware please check your bills because who knows what else they are charging you for without your knowledge!? Shame on them.
   

   El Torito - Redondo BeachResponded on November 30, 2024

   We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us an opportunity to discuss this further with you.
   

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9. R

   Richard

   Los Angeles

   122 reviews

   5.0

   122 reviews

   Dined on November 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love this El Torito on The Pier in Redondo Beach. The view of the ocean and beach is beautiful and the food and service are great. We had the fajita duo with beef and chicken and the carnitas street tacos. All delicious!
   

   El Torito - Redondo BeachResponded on November 26, 2024

   Thanks so much for your feedback! We look forward to serving you next time!
   

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10. J

    Joy

    Los Angeles

    4 reviews

    5.0

    4 reviews

    Dined on November 17, 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    Buffet brunch selections were wonderful. Location and view were awesome. I will be back.
    

    El Torito - Redondo BeachResponded on November 20, 2024

    Thank you for taking the time to let us know what you think about our food and your experience!
    

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