El Torito - Ontario

Review summary

1. J

   Josedriver

   Los Angeles5 reviews

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 4
   3. Service 2
   4. Ambience 4

   Usually being seated and getting served aren't a problem especially with reservations but today because I asked to be seated outside we forced to wait for 20 minutes which is totally unacceptable when others are being seated outside ahead of us. Then asked for drinks and water and another 15 minutes passed. I think the problem was management, poor direction and follow through
   

   El Torito - OntarioResponded 3 days ago

   Dear Josedriver, we apologize and thank you for sharing your experience with us. Can you please share the best number and time to reach you? we would like to make it up to you and invite you back to the restaurant to enhance your experience. We look forward to speaking with you soon. Thank you. Diane R. Manager
   

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2. R

   Robert VIP

   Los Angeles1 review

   2.0

   Dined on March 2, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   Had a reservation but they made us wait 30 minutes to seat our party at 2 l. They seated us around nothing but families with kids screaming The omelette line took 40 minutes to get an omelette. All the food was cold se to the waiting. Server was very nice person but doesn’t know what he’s doing.. other than the chocolate fountain, the food was pretty much forgettable.
   

   El Torito - OntarioResponded on March 6, 2025

   Dear Robert, we apologize and thank you for sharing your experience with us. Can you please share the best number and time to reach you? please feel free to reach out anytime. We look forward to speaking with you. Thank you.
   

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3. D

   Destiny

   Los Angeles1 review

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service the manager so kind and helpful came to check on our party multiple times very happy
   

   El Torito - OntarioResponded on March 6, 2025

   Dear Destiny, thank you so much for your 5-star review! We appreciate you taking the time to share and look forward to serving you again soon! Diane R.
   

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4. MN

   MannyN

   Los Angeles1 review

   3.0

   Dined on March 1, 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   Took 53 minutes to bring our food out. And no drinks in the meantime. And restaurant wasn’t even that full
   

   El Torito - OntarioResponded on March 2, 2025

   Dear MannyN, Thank you for the 3-star review. We appreciate your feedback and are always striving to improve. If there's anything specific, you'd like to share to help us improve next time, please feel free to reach out or if you can provide us with an email or number, we can contact you so we can better assist you. We value your business and look forward to serving you again soon! Best, Jesus Hernandez
   

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5. M

   Michelle

   Los Angeles9 reviews

   3.0

   Dined on February 17, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Foods taste different very bland. enchiladas sauce was more watered down not red .
   

   El Torito - OntarioResponded on February 20, 2025

   Dear Michelle, Thank you for the 3-star review. We appreciate your feedback and are always striving to improve. If there's anything specific, you'd like to share to help us improve next time, if you can provide me with any contact info so I can reach you, or if you would please feel free to reach out 909-944-9102 I would like for you to come back as my guest. We value your business and look forward to serving you again soon! Diane R. Manager
   

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6. S

   Stefani

   San Diego4 reviews

   5.0

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Maria is a great server. She made our experience so much better. She was friendly, quick to help and made sure we never had an empty drink. Food was delicious. We enjoyed the mariachi’s. We will definitely be back.
   

   El Torito - OntarioResponded on February 19, 2025

   Dear Stefani, thank you so much for your 5-star review! We appreciate you taking the time to share and look forward to serving you again soon! Diane R. Manager
   

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7. D

   Debra VIP

   Los Angeles1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 3

   Our reservation was at 6:45 but did not get seated until 7:30…they said that they had to seat others who checked in before us. I said wait a min…I had a res. They said they file in walk ins between res’s. Finally got sat, server was good, margarita tasted like 3 day old watered down mixture. Food was ok.
   

   El Torito - OntarioResponded on February 17, 2025

   Dear Debra, we apologize or such a low experience during your visit and thank you for sharing your experience with us. Can you please share the best number and time to reach you? or please feel free to reach out at 3238160889 We look forward to speaking with you. Thank you. Best, Jesus Hernandez General Manager
   

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8. J

   Jacque

   Los Angeles3 reviews

   2.0

   Dined on February 15, 2025

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Our server was nice. Wait was long even with a reservation. We were put at a small table right in the walk way which was very uncomfortable. I did not choose that seating. The food was nothing like I remember from years ago. This restaurant was famous for the fried corn stuff on the side. Now it’s like undercooked cornbread. Not impressed and will not be returning to this restaurant again
   

   El Torito - OntarioResponded on February 17, 2025

   Dear Jacque, we apologize or such a low experience during your visit and thank you for sharing your experience with us. Can you please share the best number and time to reach you? or please feel free to reach out at 3238160889 We look forward to speaking with you. Thank you. Best, Jesus Hernandez General Manager
   

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9. J

   Jeff

   Los Angeles2 reviews

   4.0

   Dined on February 15, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   A little slow service on Valentine’s Day, to be expected. Server was awesome. But seriously a 3.9% additional surcharge fee because they can’t figure how to raise food prices is very naco, low rent. No other restaurants do that. Won’t be going back.
   

   El Torito - OntarioResponded on February 17, 2025

   Dear Jeff, we apologize or such a low experience during your visit and thank you for sharing your experience with us. Can you please share the best number and time to reach you? or please feel free to reach out at 3238160889 We look forward to speaking with you. Thank you. Best, Jesus Hernandez General Manager
   

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10. V

    Vanessa

    Orange County2 reviews

    1.0

    Dined on February 15, 2025

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 3

    Horrible service at 5pm was not even busy, servet was very inexperienced and unprofessional asking her coworkers to do everything for her. Our soup came out AFTER our food, guacamole was never made and still tried to charge me. Horrible experience will never return!
    

    El Torito - OntarioResponded on February 17, 2025

    Dear Vanessa, we apologize or such a low experience during your visit and thank you for sharing your experience with us. Can you please share the best number and time to reach you? or please feel free to reach out at 3238160889 We look forward to speaking with you. Thank you. Best, Jesus Hernandez General Manager
    

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