El Torito - Ontario

Review summary

1. J

   Jeanette

   Los Angeles1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Our party of three took advantage of the enchiladas special for $9.99 and their fajita special for $9.99 and our bill was under $50 with drinks and fresh guacamole that was fixed at table side. The wait wasn’t long but we had reservation.
   

   El Torito - OntarioResponded 4 days ago

   Dear Jeanette, thank you so much for your 5-star review! It's nice to hear our promos were to your satisfaction. We appreciate you taking the time to share and look forward to serving you again soon! Myriam G. General Manager
   

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2. C

   Carolyn

   Orange County45 reviews

   4.0

   Dined on March 20, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great food and was quite crowded at lunchtime. Many opted for the $17 AYCE lunch buffet or you may order from the menu. As always the chips and salsa are a hit.
   

   El Torito - OntarioResponded 7 days ago

   Dear guest, Thank you for the review! We appreciate your feedback and are always striving to improve. If there's anything specific, you'd like to share to help us earn that 5th star next time, please feel free to reach out. We value your business and look forward to serving you again soon! Try our Taco Tuesday & Sunday Brunch!!! MYRIAM GALAVIZ MANGER.
   

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3. S

   Spagirl VIP

   Central Coast55 reviews

   1.0

   Dined on March 16, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Very VERY disappointed. I really love the El Torrito Restaurants but this time regretfully I felt very disappointed especially bc my husband wanted to celebrate just us on my bday since I was sick on my actually bday this was just to spend that special time. I only felt that Only Mirna the Reservation host gracefully accommodated us to my request, to open a table up little quicker Knowing it was my bday. Also my reservation was fur 6:45pm and was seated still had to wait 20 more minutes bc it was very busy. I did not understand bc there was 5 open tables ready but tables needed to be cleaned and overturned. Which means low staff of servers and bus servers However this made outcome very unpleasant Service was very poor, Our server did NOT mention any salutations or SAY ANYTHING only rushed us to order, Felt like a number. On to the “””Next!!”” He Did not mention any recommendations or offer any specials they were having. Came to us 3 time within the 7 minute sinterrupting us (we had our menus closed btw-) and asking Are you ready yet Muchachas?? Mind- you to ask To order food after just have been seated, to our table not asking drinks first? The Bars Music was SO LOUD & OVERBEARING at this time ? Maybe start @ 8:30pm for DJ and keep Authentic Dining music in the background at least for families and small children I love this music so much however if it carries into restaurant where it overbears conversation it’s JUST very awkward. DJ seems to not care only to blast - I requested to lower but he just smirked and ignored me. This restaurant really needs to address etiquette, to their staff. I am in the Hospitality industry so I have some knowledge on how people should be treated, regretfully this time especially in my circumstances very Dissapointed to say the least
   

   El Torito - OntarioResponded on March 17, 2025

   Dear Spagirl, Thank you for the 1-star review. We appreciate you taking the time to inform us of your experience during your last visit. We are always striving to improve. Please feel free to reach out and ask for a manager or if you can provide us with an email or number, so we can contact you so we can better assist you. We value your business and look forward to serving you again soon! Myriam G. Manager.
   

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4. J

   Josedriver

   Los Angeles5 reviews

   1.0

   Dined on March 9, 2025

   1. Overall 1
   2. Food 4
   3. Service 2
   4. Ambience 4

   Usually being seated and getting served aren't a problem especially with reservations but today because I asked to be seated outside we forced to wait for 20 minutes which is totally unacceptable when others are being seated outside ahead of us. Then asked for drinks and water and another 15 minutes passed. I think the problem was management, poor direction and follow through
   

   El Torito - OntarioResponded on March 13, 2025

   Dear Josedriver, we apologize and thank you for sharing your experience with us. Can you please share the best number and time to reach you? we would like to make it up to you and invite you back to the restaurant to enhance your experience. We look forward to speaking with you soon. Thank you. Diane R. Manager
   

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5. R

   Robert VIP

   Los Angeles1 review

   2.0

   Dined on March 2, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   Had a reservation but they made us wait 30 minutes to seat our party at 2 l. They seated us around nothing but families with kids screaming The omelette line took 40 minutes to get an omelette. All the food was cold se to the waiting. Server was very nice person but doesn’t know what he’s doing.. other than the chocolate fountain, the food was pretty much forgettable.
   

   El Torito - OntarioResponded on March 6, 2025

   Dear Robert, we apologize and thank you for sharing your experience with us. Can you please share the best number and time to reach you? please feel free to reach out anytime. We look forward to speaking with you. Thank you.
   

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6. D

   Destiny

   Los Angeles1 review

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service the manager so kind and helpful came to check on our party multiple times very happy
   

   El Torito - OntarioResponded on March 6, 2025

   Dear Destiny, thank you so much for your 5-star review! We appreciate you taking the time to share and look forward to serving you again soon! Diane R.
   

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7. MN

   MannyN

   Los Angeles1 review

   3.0

   Dined on March 1, 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   Took 53 minutes to bring our food out. And no drinks in the meantime. And restaurant wasn’t even that full
   

   El Torito - OntarioResponded on March 2, 2025

   Dear MannyN, Thank you for the 3-star review. We appreciate your feedback and are always striving to improve. If there's anything specific, you'd like to share to help us improve next time, please feel free to reach out or if you can provide us with an email or number, we can contact you so we can better assist you. We value your business and look forward to serving you again soon! Best, Jesus Hernandez
   

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8. M

   Michelle

   Los Angeles9 reviews

   3.0

   Dined on February 17, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Foods taste different very bland. enchiladas sauce was more watered down not red .
   

   El Torito - OntarioResponded on February 20, 2025

   Dear Michelle, Thank you for the 3-star review. We appreciate your feedback and are always striving to improve. If there's anything specific, you'd like to share to help us improve next time, if you can provide me with any contact info so I can reach you, or if you would please feel free to reach out 909-944-9102 I would like for you to come back as my guest. We value your business and look forward to serving you again soon! Diane R. Manager
   

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9. S

   Stefani

   San Diego4 reviews

   5.0

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Maria is a great server. She made our experience so much better. She was friendly, quick to help and made sure we never had an empty drink. Food was delicious. We enjoyed the mariachi’s. We will definitely be back.
   

   El Torito - OntarioResponded on February 19, 2025

   Dear Stefani, thank you so much for your 5-star review! We appreciate you taking the time to share and look forward to serving you again soon! Diane R. Manager
   

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10. D

    Debra VIP

    Los Angeles1 review

    1.0

    Dined on February 15, 2025

    1. Overall 1
    2. Food 2
    3. Service 3
    4. Ambience 3

    Our reservation was at 6:45 but did not get seated until 7:30…they said that they had to seat others who checked in before us. I said wait a min…I had a res. They said they file in walk ins between res’s. Finally got sat, server was good, margarita tasted like 3 day old watered down mixture. Food was ok.
    

    El Torito - OntarioResponded on February 17, 2025

    Dear Debra, we apologize or such a low experience during your visit and thank you for sharing your experience with us. Can you please share the best number and time to reach you? or please feel free to reach out at 3238160889 We look forward to speaking with you. Thank you. Best, Jesus Hernandez General Manager
    

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