El Torito - Ontario

Review summary

1. M

   Michelle

   Los Angeles

   8 reviews

   3.0

   8 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Foods taste different very bland. enchiladas sauce was more watered down not red .
   

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2. S

   Stefani

   San Diego

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Maria is a great server. She made our experience so much better. She was friendly, quick to help and made sure we never had an empty drink. Food was delicious. We enjoyed the mariachi’s. We will definitely be back.
   

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3. D

   Debra

   VIP

   Los Angeles

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 3

   Our reservation was at 6:45 but did not get seated until 7:30…they said that they had to seat others who checked in before us. I said wait a min…I had a res. They said they file in walk ins between res’s. Finally got sat, server was good, margarita tasted like 3 day old watered down mixture. Food was ok.
   

   El Torito - OntarioResponded 1 day ago

   Dear Debra, we apologize or such a low experience during your visit and thank you for sharing your experience with us. Can you please share the best number and time to reach you? or please feel free to reach out at 3238160889 We look forward to speaking with you. Thank you. Best, Jesus Hernandez General Manager
   

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4. J

   Jacque

   Los Angeles

   3 reviews

   2.0

   3 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Our server was nice. Wait was long even with a reservation. We were put at a small table right in the walk way which was very uncomfortable. I did not choose that seating. The food was nothing like I remember from years ago. This restaurant was famous for the fried corn stuff on the side. Now it’s like undercooked cornbread. Not impressed and will not be returning to this restaurant again
   

   El Torito - OntarioResponded 1 day ago

   Dear Jacque, we apologize or such a low experience during your visit and thank you for sharing your experience with us. Can you please share the best number and time to reach you? or please feel free to reach out at 3238160889 We look forward to speaking with you. Thank you. Best, Jesus Hernandez General Manager
   

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5. J

   Jeff

   Los Angeles

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   A little slow service on Valentine’s Day, to be expected. Server was awesome. But seriously a 3.9% additional surcharge fee because they can’t figure how to raise food prices is very naco, low rent. No other restaurants do that. Won’t be going back.
   

   El Torito - OntarioResponded 1 day ago

   Dear Jeff, we apologize or such a low experience during your visit and thank you for sharing your experience with us. Can you please share the best number and time to reach you? or please feel free to reach out at 3238160889 We look forward to speaking with you. Thank you. Best, Jesus Hernandez General Manager
   

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6. V

   Vanessa

   Orange County

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Horrible service at 5pm was not even busy, servet was very inexperienced and unprofessional asking her coworkers to do everything for her. Our soup came out AFTER our food, guacamole was never made and still tried to charge me. Horrible experience will never return!
   

   El Torito - OntarioResponded 1 day ago

   Dear Vanessa, we apologize or such a low experience during your visit and thank you for sharing your experience with us. Can you please share the best number and time to reach you? or please feel free to reach out at 3238160889 We look forward to speaking with you. Thank you. Best, Jesus Hernandez General Manager
   

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7. L

   Larry

   Los Angeles

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 3

   In the past in going there we had always ordered fajitas and had a nice sizzling fajita plate come up with HOT food with, I had the beef fajitas and they were quite oily and barely lukewarm the rice was cold and had to send it back. Thought my husband and I had fajitas and each of us only had one bell pepper on our plate.
   

   El Torito - OntarioResponded 1 day ago

   Dear Larry, we apologize or such a low experience during your visit and thank you for sharing your experience with us. Can you please share the best number and time to reach you? or please feel free to reach out at 3238160889 We look forward to speaking with you. Thank you. Best, Jesus Hernandez General Manager
   

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8. C

   Cristal

   Los Angeles

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   The Restaurant needs ti improve in making accommodations to mothers with multiple babies. I was reprimanded by staff on how my stroller can’t be parked on the side of the table and I had to wait extra even though I had a reservation
   

   El Torito - OntarioResponded 1 day ago

   Dear Cristal, we apologize or such a low experience during your visit and thank you for sharing your experience with us. Can you please share the best number and time to reach you? or please feel free to reach out at 3238160889 We look forward to speaking with you. Thank you. Best, Jesus Hernandez General Manager
   

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9. R

   Ronique

   Los Angeles

   7 reviews

   5.0

   7 reviews

   Dined on February 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We celebrated a 60th birthday at the Ontario location and the food was fresh and hot. Our server was great and very attentive.
   

   El Torito - OntarioResponded on February 10, 2025

   Dear Ronique, thank you so much for your 5-star review! We appreciate you taking the time to share and look forward to serving you again soon! Best, Jesus Hernandez General Manager
   

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10. C

    Cynthia

    San Diego

    1 review

    5.0

    1 review

    Dined on February 9, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This was our 2nd annual Galentine gathering for my family. We enjoyed our time and the services and food. I would do it again next year.
    

    El Torito - OntarioResponded on February 10, 2025

    Hello Cynthia, We greatly appreciate you taking the time to leave us a review. We hope to see you again soon,
    

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