El Torito - Cypress

Review summary

1. M

   Mauricio

   Orange County

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Their food and options for thanksgiving dinner were very good. Only bummer is that they ran out of the flan which was very good and some other desserts were out too. They had very good kids options: fruits, tortilla chips, milk, chocolate milk, cereal, gogurts. Staff worked really hard and the restaurant was very busy even though it was thanksgiving day.
   

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2. K

   Kay

   Los Angeles

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great experience , seated right away, drinks ordered and received very fast. Food was fresh and delicious. They were continually putting out more food. Everyone was friendly and our waiter was excellent! We will definitely be back
   

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3. R

   RANDALL

   Las Vegas

   12 reviews

   4.0

   12 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Excellent service. Food was good but seemed they had some difficulty restocking certain dishes. Understand included tip, but do not like surcharge. We did NOT see anything about this when we made our reservation. And even though we made a reservation almost a month in advance, one of the hosts thought it was OK that we wait for a table. Luckily, they found a nice one for us.
   

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4. Y

   Yolanda

   Orange County

   3 reviews

   vip
   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service great food the service we had from All employees was great especially Diaesy and Carolina
   

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5. D

   Diane

   Orange County

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   What a treat for a thanksgiving. No cooking. No cleaning. And an option that is not turkey or ham for my adult children that have to consume more than one meal today. Great option!!
   

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6. t

   tom

   Los Angeles

   6 reviews

   4.0

   6 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Perfect setting for Sunday brunch birthday for 10 of us. Love it!
   

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7. D

   Doug

   Orange County

   67 reviews

   vip
   5.0

   67 reviews

   Dined on November 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always enjoy the nachos, El Torito has very good salsa and the service is constantly good. Long time customer.
   

   El Torito - CypressResponded on November 18, 2024

   Hello Thank you for your visiting our Cypress location, we aim to provide the best service possible, and vibrant food. Please join us on Taco Tuesday! Respectfully, Management
   

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8. P

   Priyanka N.

   Los Angeles

   1 review

   vip
   5.0

   1 review

   Dined on November 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Gloria is a phenomenon server and constantly caters to her customers. Food was great. No complaints.
   

   El Torito - CypressResponded on November 4, 2024

   Hello Thank you for your visiting our Cypress location, we aim to provide the best service possible, and vibrant food. Please join us on Taco Tuesday! Respectfully, Management
   

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9. D

   Dennis

   Los Angeles

   1 review

   1.0

   1 review

   Dined on October 19, 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   6 pm reservation honored but downhill from there. The “ambiance” and overall experience was like having your table/dinner at packed Costco checkout counters….with the store lights out. Translation? A frantic, too dark, too noisy assembly line kind of deal. Get you in/out fast as possible. Place was already busy on Friday night. And it looked woefully understaffed…only a few waitpersons for entire dining area. Our waiter who we’ve had before was courteous, pleasant, helpful but seriously high-strung. Restaurant was too dark and menus could barely be read so cell phone flashlights were used by us and others all around the joint. Took forever to get water and a beer. Our appetizer was forgotten so we canceled it when the meals finally arrived which took 30+ minutes for tacos and sirloin steak fajitas. The latter — for $26 I believe — offered tough but warm not hot meat, half of it gristle, very few onions, no peppers, half a small bowl of beans, nearly cold rice, about a tablespoon of guacamole, same amount of cheese. Tortillas were hot. All for $26!! The food was delivered by someone else and basically dropped off quickly as possible then he was gone. No question to us like did we need anything, etc Our waiter came around once during the meal to bring more chips/salsa but that was it. No further checking on us… i.e. was everything ok? More water? Another beer? Etc We noticed several tables of people who came in after us… got their appetizer we were supposed to and their food before us. We don’t blame the waiter. He was running. One person can only do so much with multiple parties to take care of. And he doesn’t prepare the food. He mentioned there was a manager on the floor when apologizing about our appetizer… but where was he or she?? We saw no one who appeared to be “management” and in our view they should’ve been ever-present, running hard themselves, helping out. For $56+ we won’t be back anytime soon. Rubio’s has better food/ambiance/value at half the price.
   

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10. L

    Launa

    San Diego

    177 reviews

    5.0

    177 reviews

    Dined on October 9, 2024

    1. Overall 5
    2. Food 4
    3. Service 4
    4. Ambience 4

    I was excited to see an El Torito as I haven’t been in years. The service was great. And the food was tasty. I will be back for sure
    

    El Torito - CypressResponded on October 16, 2024

    Hello momof3, Thank you for taking the time to leave us such a wonderful review. We're thrilled to hear that you enjoyed our service and food at El Torito - Cypress. We're especially happy to know that you're planning to return. Your kind words mean a lot to us and we look forward to welcoming you back soon! Best regards, The Management Team
    

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