El Corazón - Keswick

Review summary

1. A

   Andrea

   Edmonton1 review

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I brought 30 people to celebrate my birthday during happy hour. I have never been to this location, and it did not disappoint. Atmosphere was impeccable, service was top tier and food was delicious! Everyone loved it and we are really happy to get to experience it together. We were the loud group so the noise level was perfect, hopefully we weren’t too disruptive. Thanks to the staff!!
   

   El Corazón - KeswickResponded on March 6, 2025

   Hi Andrea! Thank you so much for sharing your experience! We're thrilled to hear that you and your guests had such a wonderful time celebrating your birthday with us. It was a pleasure hosting your group, and we’re so glad the atmosphere, service, and food met your expectations. We truly appreciate you choosing our location for such a special occasion, and look forward to welcoming you all back again soon to celebrate some more memorable moments! Thanks! Abigale Klinger, Guest Experience Manager
   

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2. R

   Rob

   Edmonton3 reviews

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   2nd time we’ve been to the new Keswick location and awesome just like the first visit. Good friendly service, excellent food, reasonably priced and great atmosphere.
   

   El Corazón - KeswickResponded on March 6, 2025

   Hi Rob! Thank you so much for your kind words and continued support. Your repeated visits mean the world to us, and we're thrilled to know you're enjoying your experience with us. We look forward to seeing you again soon! Thanks, Abigale Klinger, Guest Experience Manager
   

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3. Z

   Zubin

   Edmonton4 reviews

   4.0

   Dined on February 20, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Overall, a very nice meal and place to have a business conversation without distraction. Service was efficient and friendly. Food presentation and quality is consistent between the two locations.  Will definitely return. 
   

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4. K

   Kaitlyn

   Unspecified1 review

   3.0

   Dined on February 16, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   Food was below average. Wouldn’t recommend the fish tacos at all. Completely over cooked and had no flavour. Waitress seemed very inexperienced. Had to ask for napkins multiple times. She didn’t really seems to have a routine and took our tables food orders at separate times so then our food arrived at different times and we weren’t eating together. She also never came back and asked how our food was (otherwise I might have order something different) in general subpar experience for meh food. Shame since the location and vibe has potential.
   

   El Corazón - KeswickResponded on February 16, 2025

   Hi Kaitlyn, Thank you for sharing your feedback, and we’re truly sorry to hear that your experience didn’t meet your expectations. We understand how disappointing it must have been to receive overcooked fish tacos and experience delays with service. We sincerely apologize for the lack of communication and the inconsistency in the timing of your food. Your comments are incredibly valuable, and we’ll be working with our team to address these issues, both in terms of food quality and service training. We truly appreciate you taking the time to provide this feedback, and we hope you’ll give us another chance to offer you a more seamless and enjoyable experience in the future. Thank you, Abigale Klinger, Guest Experience Manager
   

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5. p

   pam

   Edmonton1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Our valentine dinner at El Corazon was a bust. We had a reservation for 8:15 pm and by 10:45 pm we were still waiting for our meals. The service was poor, she rarely attended to us. The dining experience was horrible and we left without having dinner.
   

   El Corazón - KeswickResponded on February 15, 2025

   Hi Pam, Thank you for sharing your experience with us. We sincerely apologize that your Valentine’s dinner at El Corazon was such a disappointment. We understand how frustrating it must have been to wait so long for your meal, and we are truly sorry for the poor service you received. This is certainly not the standard we aim to uphold, especially on such an important evening. Your feedback is invaluable, and we are taking immediate steps to ensure this doesn't happen again. We would love to make it right and invite you back for a much better experience. If you’re open to it, please contact us directly so we can discuss how we can regain your trust. Once again, we apologize for the inconvenience and truly appreciate your understanding. Thank you, Abigale Klinger, Guest Experience Manager
   

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6. J

   Jennifer

   Edmonton2 reviews

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We dined March 1 and had an incredible experience. The food was great and the service was amazing. Definitely a great date night - plates are very shareable, and cocktails with in-house made syrups are absolutely superb. Great atmosphere - has a great upscale, moody vibe. Very glad we went back and would highly recommend!
   

   El Corazón - KeswickResponded on February 16, 2025

   Hi Jennifer, Thank you for taking the time to share your feedback, and we are truly sorry to hear that your experience on Valentine's Day was disappointing. We completely understand how frustrating it must have been to receive food that didn’t meet expectations and to experience delays, especially on such an important occasion. We regret that the timing and quality of the food did not align with the standard we strive to provide. We take your feedback seriously and will be addressing these concerns with our team to ensure a smoother, more efficient experience moving forward. We genuinely value your input and hope you'll consider giving us another opportunity to provide a better dining experience in the future. Thank you, Abigale Klinger, Guest Experience Manager
   

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7. R

   Rock

   Edmonton11 reviews

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent! Food, service, choice, atmosphere, I strongly recommand to try.
   

   El Corazón - KeswickResponded on February 16, 2025

   Hi Rock! Thank you for taking the time to share your feedback. We're thrilled to hear you had such a positive experience with us. It’s great to know that everything met your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another excellent dining experience soon! Abigale Klinger, Guest Experience Manager
   

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8. N

   Nora VIP

   Toronto9 reviews

   3.0

   Dined on February 15, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   Ambiance - great! Food - so so. Guac was delicious. Service - server was great but mains were very slow to come out.
   

   El Corazón - KeswickResponded on February 16, 2025

   Hi Nora! Thank you for sharing your feedback. We're glad to hear that you enjoyed our ambiance and the guacamole. However, we're sorry to hear that the main courses were slower than expected. We truly appreciate your patience and will work to improve the timing of our service to ensure a more seamless experience in the future. We hope you'll consider giving us another chance to provide you with a more enjoyable dining experience next time! Abigale Klinger, Guest Experience Manager
   

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9. M

   Marc

   Edmonton1 review

   2.0

   Dined on February 15, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Booked this place for our first Valentine’s Day dinner. Appetizers came out in an appropriate time and tasted great. What was truly disappointing was the wait for our entrees. We had to wait 2.5 hours for our food to arrive and noticed the tables around us also did not receive their food in a timely manner. What was frustrating as well was that the entrees came out at different times, we ordered the blackened basa and the El Bistec. The basa arrived 2 hours after we had been seated and I had to wait another half hour to receive my meal. It seems that the timing and communication between the kitchen staff and our server were out of sync and that the restaurant can’t handle a busy schedule. The server had shifted blame saying that our food had been accidentally sent to a different table. The only redeeming quality for this restaurant is that the food was cooked well and tasted good, but would not recommend this place if it’s busy night / major occasion.
   

   El Corazón - KeswickResponded on February 16, 2025

   Hello Marc, thank you for sharing your experience. We are truly sorry to hear that your Valentine's Day dinner didn't go as expected. We completely understand how disappointing it must have been to wait for so long, especially when celebrating a special occasion. It’s frustrating when timing and communication doesn't align, and we sincerely apologize for the inconvenience we caused. We will address this with our team to ensure better coordination in the future. We’re glad you enjoyed the food, but we regret that other aspects of your experience didn’t meet your expectations. We hope you'll consider giving us another opportunity to make it right, as we are still looking to improve our service. Thank you, Abigale Klinger, Guest Experience Manager
   

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10. T

    Tania

    Edmonton6 reviews

    5.0

    Dined on February 14, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Pretty , modern atmosphere. Food was excellent as was our server. Extensive menu and an impressive drinks and cocktail menu as well! We’ll be back for sure!
    

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    El Corazón - KeswickResponded on February 15, 2025

    Hi Tania, Thank you so much for your thoughtful review! We're absolutely delighted to hear you enjoyed our restaurants atmosphere and the overall experience. It's always our goal to create a space where guests feel relaxed and are able to enjoy great food, and it sounds like we hit the mark for you. We hope to welcome you back soon! Thank you, Abigale Klinger, Guest Experience Manager
    

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