El Chorro

Review summary

1. K

   Kevin

   VIP

   Los Angeles

   4 reviews

   2.0

   4 reviews

   Dined today

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 5

   Great looking space. The staff tries to do their best and our waiter had a good personality. However that's where it ended. I had to wait 5 minutes for silverwear after our food arrived and even though I asked 3 different employees for some reason no one brought the utensils over so I eventually walked to the bar area and just took some off another table. Major service fail. Food was ok but the huevos rancheros does not actually come with any ranchero sauce and the tiniest amount of green salsa. The menu clearly does not state it does but its just a tortilla, beans, dry sherreded pork, and eggs. It was very dry and I not very ranchero without some more salsa or a sauce. Bloody Mary and sticky buns were awesome.
   

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2. M

   Mark

   Phoenix

   4 reviews

   5.0

   4 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We celebrated our son's marriage with his wife and sat on the patio. The atmosphere was amazing, the food even better, and our server Ty took immaculate care of us. Our son and new wife were very pleased at the evening.
   

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3. K

   Kevin

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing setting, top staff, reliably delicious food and drink!
   

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4. D

   Dulce

   Phoenix

   13 reviews

   3.0

   13 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   We hold our company Christmas party at El Chorro every year, and it’s always a highlight for us. The food, drinks, and service are consistently excellent, which is why we keep coming back. This year, the food and drinks were just as amazing as always, and the bussers were attentive, ensuring we had water and other amenities. However, the service from our waitress fell short of the high standard we’ve come to expect. When we first arrived, one of my colleagues picked up a menu that featured breakfast and brunch options. Since we were there for dinner, they asked the waitress if it was the correct menu. Her response came across as annoyed, simply replying, “Yeah.” When we joked about having breakfast for dinner, she finally realized the confusion and brought us the correct menus. It felt like a small misunderstanding, but her initial tone and lack of attentiveness made the interaction less welcoming. While we thoroughly enjoyed the food, the service from the waitress didn’t match the usual warmth and professionalism that El Chorro is known for. We hope to see this improve next year to make the experience as perfect as it’s been in the past.
   

   El ChorroResponded 6 days ago

   Dear Dulce, We are sorry that your visit this time did not meet all of your expectations, especially considering your positive past experiences with us. Your feedback is important in helping us identify areas for improvement, and we will address the issues you encountered. You were right to expect great service from our team, and we're disappointed you did not receive that. We appreciate that you took the time to write this detailed review, and we will use your comments to improve. Thank you for reviewing our restaurant, and we would love for you to return and enjoy the hospitality we are known for. Warm Regards, The Management Team at El Chorro
   

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5. R

   Rebecca

   VIP

   Hawaii

   5 reviews

   5.0

   5 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A wonderful place for brunch. Omelet was extremely tasty, and big enough to take half home for dinner. Sticky buns are everyone's favorite. Wait staff kept coffee mugs full without asking. And birthday dessert was a flourless chocolate extra. Ask for a quiet table if anyone is hard of hearing.
   

   El ChorroResponded 6 days ago

   Dear Rebecca, The Sticky Buns are everyone's favorite; it's true! We are so glad you enjoyed everything else, as well. We take pride in all of our menu items and our service associates. Don't forget you can also get our El Chorro Sticky Buns to go. Thank you for your kind comments of El Chorro, and we look forward to exceeding your expectations again. Warm Regards, The Management Team at El Chorro
   

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6. J

   Jacqueline

   VIP

   Milwaukee

   30 reviews

   5.0

   30 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Sunday brunch on the patio is always a treat. The Salmon Benedict was delicious and the sticky buns are to die for!
   

   El ChorroResponded 6 days ago

   Dear Jacqueline, We appreciate your generous review and particularly for mentioning how much you enjoyed sitting outside on our patio with the beautiful views of Camelback Mountain. We're so glad you loved everything, especially the Sticky Buns! We are beginning to think our guests are only joining us for the Sticky Buns and not for our award-winning, carefully prepared menu selections. Remember, we do offer them to go anytime. Thank you so much for dining with us at El Chorro, and we hope you will think of us whenever you visit Paradise Valley. Warm Regards, The Management Team at El Chorro
   

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7. b

   barbara

   VIP

   Los Angeles

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   I wish they would bring back the pork chili Verde and the green sauce that they always used to serve with their omelettes. Also, they need to change their coffee. It is very bitter.
   

   El ChorroResponded 6 days ago

   Dear Barbara, We are very proud of the high-quality food we serve; however, we apologize that you did not like some of our menu items. We will speak with our culinary team about your concerns as we continually strive to improve. Thank you for dining with us, and we would love to have you return and give our menu another try. We know you will have a wonderful experience. Warm Regards, The Management Team at El Chorro
   

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8. M

   Mari

   Phoenix

   20 reviews

   5.0

   20 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious and service attentive. We go to El Chorro for special occasions and it did not disappoint. When restaurant gets busy it can be challenging to hear your dinner companions. Otherwise very nice.
   

   El ChorroResponded 6 days ago

   Dear Mari, We are glad you had a great time with us and that you loved our intuitive associate. We believe we have the best team in Paradise Valley, and we are thrilled that you enjoyed our cuisine as well as our warm hospitality. Our culinary team works very hard to ensure that each dish is new, fresh, and just right every time. Thank you for the fantastic review of El Chorro and for visiting us on special occasions; we hope you will return soon. Warm Regards, The Management Team at El Chorro
   

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9. K

   Kelcey

   VIP

   Phoenix

   8 reviews

   5.0

   8 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a holiday dinner with another couple and it was our first time there. We had a lovely evening starting with drinks at the bar and dinner out in the beautiful courtyard. The fire was burning and headlamps were fired up so we were very comfortable! Joe was an amazing server and we had the best time! More importantly, my husband happened to leave his wallet on the table and we were able to safely retrieve it the next day and nothing was amiss!
   

   El ChorroResponded 3 days ago

   Dear Kelcey, Thank you for your generous review and particularly for mentioning how much you enjoyed sitting outside on our patio with the beautiful views of Camelback Mountain. We are glad you specifically mentioned Joe; he is a great asset, and we will gladly pass along your compliments. Excellent service is just one component of the El Chorro dining experience, so we are very pleased that we met your expectations. Thank you for dining with us at El Chorro, and we hope you will think of us whenever you visit Paradise Valley. Warm Regards, The Management Team at El Chorro
   

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10. J

    Joe

    VIP

    Atlanta Metro

    7 reviews

    4.0

    7 reviews

    Dined on December 14, 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 3

    Nice place with great food and service but very cold since they have their doors and windows open.
    

    El ChorroResponded 7 days ago

    Dear Joe, What a delight for us to read your comments! We enjoy offering our guests a simple, elegant atmosphere combined with delicious food served by our devoted staff. We have also noted your feedback regarding the temperature to ensure we provide a comfortable environment for all guests. It was our pleasure having you at El Chorro, and we hope to see you again soon. Warm Regards, The Management Team at El Chorro
    

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