Eataly Ristorante - Short Hills

Review summary

1. A

   Andrea

   Naples

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Our server Gabriela was amazing!! I would definitely go back because she was so so good!! They should give her a raise!! Wonderful service, great ambience across from the kitchen, and the food was very good!! Looking forward to come back again!!! Decaf Capaccino should have been hotter though!!!😁😁💁‍♀️💁‍♀️🌈🌈
   

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2. C

   Chandni

   San Francisco

   4 reviews

   1.0

   4 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Horrible service and horrible food nothing like the other locations . Bad experience
   

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3. L

   Linda

   VIP

   Cleveland

   13 reviews

   3.0

   13 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 2

   They have some bugs to work out on service and food. Food delivered piece meal and we had ask about one persons meal at meat 10 minutes after pizza was delivered. Multiple servers but not clear who was doing what. Food was just ok They did not have several things listed in menu including sugar free drink or one of the red wines won’t be back at the restaurant until they work out the bugs
   

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4. S

   Sheri

   VIP

   New York City

   16 reviews

   5.0

   16 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was delicious! Cannot wait to go back and try more things on the menu!
   

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5. J

   Jenni

   New York City

   12 reviews

   5.0

   12 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was excellent! Our server was so attentive and knowledgeable
   

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6. K

   Katherine

   San Francisco

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   I really enjoy Eataly in Boston and New York City, and was really excited when they put one into the Short Hills mall. We went when they first opened, and the service was really poor and they ran out of a lot of things, but we thought that was because they just opened but we went again yesterday (January 12) and the service was worse. Several of the entrées were not available because they had run out of them, they had “no beer“, the waiter had food on his beard and by the corners of his mouth, he asked if we had a drink order (and we found out there was no beer) And asked if we wanted sparkling or still water. We asked for tapwater, and he acknowledged it and then walked away. The water never came. He came back and asked for our orders, and we told him what we wanted and he told us that they didn’t have any left. We asked for a few more minutes. He came back, and we still couldn’t figure out what we wanted so we asked whether maybe he could get the water. It went on like this the rest of the night. The appetizer didn’t come, and our entrées came, and then about 10 minutes later they brought the appetizer. I asked for wine, and the waiter started describing a few wines He thought I would like when I had to ask for the Wine list. My salad was decent, but nothing special for the money. We couldn’t find the waiter and had to ask another waitress to bring the bill. She went and tried to find the waiter, but couldn’t, so came back and said that she’d ask someone else to bring the bill. The bill eventually came, and then the original waiter showed up and asked whether we enjoyed everything, like nothing had happened. I really don’t know what is going on there, but I think that if they trained their weight staff or maybe found higher quality weight staff, the entire experience would be better.
   

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7. C

   Carey

   New York City

   11 reviews

   4.0

   11 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Service was attentive and helpful. Food was good, slightly overpriced.
   

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8. OT

   OpenTable Diner

   New York City

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The food is good, not great. My pasta bolognese was very good, but my friend ordered the cavatelli with broccoli rabe and sausage which was watery and tasteless. The kale salad was delicious and would definitely order it again.
   

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9. M

   Michael

   New York City

   73 reviews

   5.0

   73 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had been to Etaly in New York City. Same delicious food. Short Hills Mall was very crowded . Happy I made reservations . Everything was excellent.
   

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10. S

    Shari

    VIP

    New York City

    1 review

    1.0

    1 review

    Dined 4 days ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 3

    Despite an 8:30 reservation we weren’t seated until close to 9 o’clock. Our waiter walked past us three times before coming over to take our order. The food was awful, undercooked and tasteless. I literally had a soggy pizza. I really wanted to like this place, but the service and food were terrible. 
    

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