Earls Kitchen + Bar - Tin Palace - Edmonton

Review summary

1. S

   Shannon

   Edmonton

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food is always great. Staff were very friendly and even gave us an anniversary card
   

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2. C

   Craig

   Edmonton

   2 reviews

   3.0

   2 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   We had a good experience except that it was cold where we were sitting.
   

   Earls Kitchen + Bar - Tin Palace - EdmontonResponded 6 days ago

   Hi Craig, I appreciate you taking the time to review us. I am disappointed to hear your most recent visit is not a reflection of the standards we pride ourselves on. I would appreciate the opportunity to hear more about your visit to follow up about the concerns you shared with us. I am hopeful you will reach out to me directly at delenn.duncan@earls.ca. Thank you. Kind regards, Delenn Duncan, Lounge Manager
   

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3. G

   Gerard

   Edmonton

   4 reviews

   4.0

   4 reviews

   Dined on November 17, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Except for the mistake on an entrée which was corrected to our complete satisfaction, the overall experience was very positive and the service was exceptional.
   

   Earls Kitchen + Bar - Tin Palace - EdmontonResponded on November 18, 2024

   Hi Gerard, thank you so much for taking the time to review us. I am glad to see that your overall experience was enjoyable and that Danielle was able to fix that mistake and make you feel taken care of. If there is anything else we could have done to improve your experience, please don't hesitate to reach out to me directly at delenn.duncan@earls.ca Kind regards, Delenn Duncan, Lounge Manager
   

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4. T

   Travis

   Edmonton

   1 review

   3.0

   1 review

   Dined on November 17, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   Burger bottom was wet. Had to send it back. They replaced it. Other food not great. Presentation not to earls standards.
   

   Earls Kitchen + Bar - Tin Palace - EdmontonResponded on November 22, 2024

   Hi Travis, thank you so much for taking the time to review us. I am concerned to hear that the food quality you received did not reflect our usual standards. I am hopeful you will reach out to me directly at delenn.duncan@earls.ca. Kind regards, Delenn Duncan, Lounge Manager
   

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5. Y

   Yvonne

   Edmonton

   3 reviews

   5.0

   3 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   The hostess that showed us to our table, Maddie, seemed very much in a hurry and didn’t make eye contact, didn’t seem very friendly. I understand it was a busy night but it wasn’t a super welcoming experience. The server was great though.
   

   Earls Kitchen + Bar - Tin Palace - EdmontonResponded on November 22, 2024

   Hi Yvonne, thank you much for taking the time to review us. We appreciate hearing from our guests as it allows us to see the areas where we need to improve. I am happy to see that your overall experience was enjoyable and will be sure to pass along your words to the team. If there is anything else we can do to improve, please don't hesitate to reach out to me directly at delenn.duncan@earls.ca Kind regards, Delenn Duncan, Lounge Manager
   

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6. C

   Colton

   Edmonton

   1 review

   5.0

   1 review

   Dined on November 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Not only was the food amazing; but the service was beyond excellent. This was my first time experiencing Earls, & I cannot recommend this location enough!! I’ll definitely be finding myself coming back to Earls for either intimate occasions, or lively get togethers!
   

   Earls Kitchen + Bar - Tin Palace - EdmontonResponded on November 16, 2024

   Hi Colton, thank you for sharing your kind words! We are thrilled to see that you received great food and service from our team. We are proud of them and can't wait to share this recognition. We look forward to seeing you on your next visit! Kind Regards, Delenn Duncan, Lounge Manager
   

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7. J

   Janice

   Cincinnati

   5 reviews

   5.0

   5 reviews

   Dined on November 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always love coming here! Great food great service and we love the brunch menu.
   

   Earls Kitchen + Bar - Tin Palace - EdmontonResponded on November 16, 2024

   Thank you for the great review, Janice. We are so happy to see you enjoyed your experience with us and that you enjoyed our brunch menu. We hope to see you again soon! Kind Regards, Delenn Duncan, Lounge Manager
   

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8. c

   chantal

   Calgary

   4 reviews

   5.0

   4 reviews

   Dined on November 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Celebrating two birthdays to which they gave us cute birthday cards. The food was amazing and service was perfect. Thanks to the staff
   

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   Earls Kitchen + Bar - Tin Palace - EdmontonResponded on November 16, 2024

   Hi Chantel, thank you for taking the time to review us! We are thrilled to see that our team made you feel special for your birthday! We appreciate the chance to give recognition to our team, and we will be sure to pass this along to them. We look forward to your next visit with us! Kind Regards, Delenn Duncan, Lounge Manager
   

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9. D

   D

   Edmonton

   1 review

   3.0

   1 review

   Dined on October 28, 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   Earl’s Tin Palace is an institution in Edmonton dining. The ambiance is great, the service top notch, the food wonderful. Tonight my table of five had a hiccup in service. One entree was forgotten and only came after the four other people had completed eating. Having said that the server, Mirella, and the manager made things right. I would highly recommend this establishment for a nice dinner.
   

   Earls Kitchen + Bar - Tin Palace - EdmontonResponded on November 4, 2024

   Hi D, Thanks for your review, I appreciate you letting us know about the error. I'm also happy to hear that Mirella and our team took care of the mistake and made things right! Looking forward to hosting you again in the near future, don't hesitate to contact me directly to set up a reservation! All the best, Benjamin Wolff von Selzam, General Manager
   

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10. N

    Nicola

    Hawaii

    13 reviews

    vip
    5.0

    13 reviews

    Dined on October 25, 2024

    1. Overall 5
    2. Food 4
    3. Service 4
    4. Ambience 4

    Great ambiance and a great booth food is always yummy
    

    Earls Kitchen + Bar - Tin Palace - EdmontonResponded on October 27, 2024

    Hi Nicola, thank you leaving us your review! We are thrilled to see that you enjoy our atmosphere and our food. We looking forward to seeing you again soon! Sincerely, Delenn Duncan, Lounge Manager Earls Edmonton Tin Palace.
    

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