Earls Kitchen + Bar - Robson - Vancouver

Review summary

1. S

   Sakisha

   Unspecified1 review

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 4

   Food is bland cactus club is much better. Won’t come again
   

   Earls Kitchen + Bar - Robson - VancouverResponded 3 days ago

   Hello Sakisha, My name is Antonia Shumka and I am the Lounge Manager at Earls Robson. I want to begin by apologizing for your recent experience at our store and thank you for the detailed feedback provided. It sounds like there were some gaps in hospitality during your last visit and for that I am truly sorry. I have compiled your feedback and shared it with our leadership and kitchen team. If you have any questions or would like to speak further about your experience please feel free to email me anytime at antonia.shumka@earls.ca. I look forward to hearing from you so that we can work towards rebuilding your trust as a valued guest. Sincerely, Antonia Shumka - Lounge Manager
   

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2. S

   Steven VIP

   Manitoba26 reviews

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   Reserved a dining room table. Was put in the lounge. When I question that was told “we have a big party in the dining room”. I looked…there were tables free.
   

   Earls Kitchen + Bar - Robson - VancouverResponded 3 days ago

   Hello Steven, Thank you for taking the time to submit this review. I am sorry to hear that we missed the mark on your seating preferences. We really appreciate your feedback and I will make sure to share this with my team. I would love to make this up to your and your group, please send me an email at antonia.shumka@earls.ca so that we can work towards rebuilding your trust as a valued guest. We look forward to seeing you again very soon and thank you for choosing to dine with us at Earls Robson! Antonia Shumka - Lounge Manager
   

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3. OT

   OpenTable Diner

   Los Angeles1 review

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and the location was very beautiful!
   

   Earls Kitchen + Bar - Robson - VancouverResponded 7 days ago

   Hello, Thank you so much for taking the time to review Earls Robson. We are thrilled to hear that our service and ambience was able to provide you with a 5 star experience. I would love to personally set up your next reservation. Feel free to email me anytime at antonia.shumka@earls.ca. We can't wait to see you again soon. Cheers, Antonia Shumka - Lounge Manager
   

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4. M

   Maureen VIP

   Vancouver8 reviews

   5.0

   Dined on February 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We really enjoyed happy with delicious food and wines that are really well priced. Excellent service and a really excellent staff, so welcoming
   

   Earls Kitchen + Bar - Robson - VancouverResponded 7 days ago

   Hello Maureen, Thank you so much for your thoughtful review. We are thrilled to hear that our service and cuisine lead to your 5 star experience and I can not wait to share this with my team. I would love to personally set up your next reservation. Feel free to email me anytime at antonia.shumka@earls.ca. We can't wait for your next visit. Cheers, Antonia Shumka - Lounge Manager
   

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5. OT

   OpenTable Diner

   Vancouver3 reviews

   5.0

   Dined on February 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good experience overall :), the waitress was so friendly, and the food pretty good with a really good price.
   

   Earls Kitchen + Bar - Robson - VancouverResponded on March 1, 2025

   Hello, Thank you so much for taking the time to review our location. We are thrilled to hear that you enjoyed your visit and can't wait to have you back soon! Cheers, Antonia Shumka - Lounge Manager
   

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6. I

   Irene VIP

   Los Angeles4 reviews

   2.0

   Dined on February 26, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   We had reservation for 12 noon. From the time we ordered to the time we got our food was over 40 minutes. And the kicker is we basically ordered salads. The Cobb salad was alit smaller than what I remember. This is my second mishap at this location!
   

   Earls Kitchen + Bar - Robson - VancouverResponded on February 27, 2025

   Hello Irene, Thank you for taking the time to review Earls Robson. I want to begin by apologizing for our teams missing our usual standard in your dining experience. Thank you for providing specific feedback that I can share with my leadership team. We would love to have you back sometime to make up for this experience. You can email me anytime at antonia.shumka@earls.ca so that I can personally set this up for you. We look forward to your next visit and working towards regaining your trust as a valued guest. Thank you, Antonia Shumka - Lounge Manager
   

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7. L

   Liane

   Vancouver1 review

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Five stars! We really enjoyed our dining experience at Earls Robson. Our server was amazing. The food was delicious. Highly recommend.
   

   Earls Kitchen + Bar - Robson - VancouverResponded on February 16, 2025

   Hello Liane, Thank you so much for taking the time to review Earls Robson! We are thrilled to hear that we were able to provide you with a 5 star experience. We can't wait to host you again soon! Cheers, Antonia Shumka - Lounge Manager
   

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8. H

   Heather VIP

   Manitoba11 reviews

   5.0

   Dined on February 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A good place to meet up with friends. Staff very accommodating. Had Dining in. Vancouver 3 course set menu. Sushi, steak frites and sticky toffee pudding, all delicious! Would return!
   

   Earls Kitchen + Bar - Robson - VancouverResponded on February 9, 2025

   Hello Heather, Thank you so much for taking the time to send us a 5 star review! We are thrilled to hear you enjoyed your experience at Earls Robson and our Dine Out Menu. I can't wait to share with my team your feedback. I would love to personally set up your next reservation; feel free to email me anytime at antonia.shumka@earls.ca We can't wait to have you back! Antonia Shumka - Lounge Manager
   

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9. A

   Anne

   Vancouver1 review

   5.0

   Dined on February 5, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Good food and service made for an overall excellent happy hour experience!
   

   Earls Kitchen + Bar - Robson - VancouverResponded on February 5, 2025

   Hi Anne, Thank you for taking the time to submit this lovely review. We are thrilled to hear that you enjoyed your dining experience. We look forward to seeing you again very soon and thank you for choosing Earls Robson! Antonia Shumka - Lounge Manager - Earls Robson
   

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10. D

    Devon

    Toronto2 reviews

    5.0

    Dined on February 2, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Fantastic service start to finish! Each of the staff members were so kind and personable. Brunch was delicious :)
    

    Earls Kitchen + Bar - Robson - VancouverResponded on February 5, 2025

    Thanks for taking the time to leave us a review, Devon! It's so great to hear that our team was able to take great care of you and that you enjoyed your brunch! We look forward to hosting you again soon!
    

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