Earls Kitchen + Bar - Robson - Vancouver

Review summary

1. I

   Irene

   VIP

   Los Angeles

   4 reviews

   2.0

   4 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   We had reservation for 12 noon. From the time we ordered to the time we got our food was over 40 minutes. And the kicker is we basically ordered salads. The Cobb salad was alit smaller than what I remember. This is my second mishap at this location!
   

   Earls Kitchen + Bar - Robson - VancouverResponded 1 day ago

   Hello Irene, Thank you for taking the time to review Earls Robson. I want to begin by apologizing for our teams missing our usual standard in your dining experience. Thank you for providing specific feedback that I can share with my leadership team. We would love to have you back sometime to make up for this experience. You can email me anytime at antonia.shumka@earls.ca so that I can personally set this up for you. We look forward to your next visit and working towards regaining your trust as a valued guest. Thank you, Antonia Shumka - Lounge Manager
   

   Is this helpful?

2. L

   Liane

   Vancouver

   1 review

   5.0

   1 review

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Five stars! We really enjoyed our dining experience at Earls Robson. Our server was amazing. The food was delicious. Highly recommend.
   

   Earls Kitchen + Bar - Robson - VancouverResponded on February 16, 2025

   Hello Liane, Thank you so much for taking the time to review Earls Robson! We are thrilled to hear that we were able to provide you with a 5 star experience. We can't wait to host you again soon! Cheers, Antonia Shumka - Lounge Manager
   

   Is this helpful?

3. H

   Heather

   VIP

   Manitoba

   11 reviews

   5.0

   11 reviews

   Dined on February 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A good place to meet up with friends. Staff very accommodating. Had Dining in. Vancouver 3 course set menu. Sushi, steak frites and sticky toffee pudding, all delicious! Would return!
   

   Earls Kitchen + Bar - Robson - VancouverResponded on February 9, 2025

   Hello Heather, Thank you so much for taking the time to send us a 5 star review! We are thrilled to hear you enjoyed your experience at Earls Robson and our Dine Out Menu. I can't wait to share with my team your feedback. I would love to personally set up your next reservation; feel free to email me anytime at antonia.shumka@earls.ca We can't wait to have you back! Antonia Shumka - Lounge Manager
   

   Is this helpful?

4. A

   Anne

   Vancouver

   1 review

   5.0

   1 review

   Dined on February 5, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Good food and service made for an overall excellent happy hour experience!
   

   Earls Kitchen + Bar - Robson - VancouverResponded on February 5, 2025

   Hi Anne, Thank you for taking the time to submit this lovely review. We are thrilled to hear that you enjoyed your dining experience. We look forward to seeing you again very soon and thank you for choosing Earls Robson! Antonia Shumka - Lounge Manager - Earls Robson
   

   Is this helpful?

5. D

   Devon

   Toronto

   2 reviews

   5.0

   2 reviews

   Dined on February 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic service start to finish! Each of the staff members were so kind and personable. Brunch was delicious :)
   

   Earls Kitchen + Bar - Robson - VancouverResponded on February 5, 2025

   Thanks for taking the time to leave us a review, Devon! It's so great to hear that our team was able to take great care of you and that you enjoyed your brunch! We look forward to hosting you again soon!
   

   Is this helpful?

6. F

   Felicia

   VIP

   Vancouver

   1 review

   2.0

   1 review

   Dined on February 2, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   They got our drinks wrong twice. Waitresses seemed very confused. Service was also very slow.
   

   Earls Kitchen + Bar - Robson - VancouverResponded on February 5, 2025

   Thank you for your feedback, Felicia. I'm so sorry to hear that your experience with us was not up to our usual standards. It's very disappointing to learn that we got your drinks wrong and that you felt that your service was slow and disorganized. We'll be addressing this with our team to ensure a better experience for all our guests. We hope you'll give us another chance to show you what we're truly capable of. If you have the time, I'd love to connect with you so that I can gather a few more details and make this right! My email is bryn.horner@earls.ca. I hope that we get the chance to turn this around for you! With appreciation, Bryn Horner General Manager
   

   Is this helpful?

7. F

   Fred

   Vancouver

   4 reviews

   5.0

   4 reviews

   Dined on January 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Good place to meet snd have lunch The service personnel are very friendly and supportive.
   

   Earls Kitchen + Bar - Robson - VancouverResponded on January 23, 2025

   Thanks for the great review, Fred! It's so great to hear that you enjoyed your lunch with us! We hope that you join us again soon!
   

   Is this helpful?

8. Y

   Yosie

   Vancouver

   12 reviews

   5.0

   12 reviews

   Dined on January 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a nice brunch and enjoyed the overall experience. The service was profesional and efficient, the booth seat was cozy, and the food, as usual, was delicious. Everyone at our table had the crab cake Benedict with the addition of their house special bacon, highly recommend. The only critique would be the strawberry mimosa which was a little too sour, but their cocktails are usually good. We usually go there for lunch, dinner and happy hour quite often and the quality of food, drink and service is consistently excellent.
   

   Earls Kitchen + Bar - Robson - VancouverResponded on January 13, 2025

   Hi Rosie, Thank you for taking the time to submit this lovely review. We are thrilled to hear that you enjoyed your dining experience. We look forward to seeing you again very soon and thank you for choosing Earls Robson! Sunny Waller - Guest Experience Manager - Earls Robson
   

   Is this helpful?

9. D

   Dona

   Vancouver

   4 reviews

   1.0

   4 reviews

   Dined on January 4, 2025

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 3

   We always eat at earls all the time! And always never disappointed. But earls robson location i eat there. So disappointed. The food is not fresh. The sushi i order salmon test funny and the rice so hard very bad like rock! Dry. they should give fresh rice sushi. And the chicken lettuce is bad only one small piece and test bad. The price they charge should be better and again i always come all the time u can check my name and phone number i eat a lots in earls. First time in Robson location so disappointed. Make me sick and my husband order the chicken finger and fries sooo cold the gravy ice cold and I dont think the kitchen who make the food dont care how quality food. So disappointed! Never come to robson location again. Bad quality food! Not happy this time.
   

   Earls Kitchen + Bar - Robson - VancouverResponded on January 13, 2025

   Hi Dona, My name is Sunny Waller and I am the Guest Experience Manager at Earls Robson. I want to begin by apologizing for your recent experience at our store and thank you for the detailed feedback provided. It sounds like there were some gaps in hospitality during your last visit and for that I am truly sorry. I have compiled your feedback and shared it with our leadership team. If you have any questions or would like to speak further about your experience please feel free to contact me through the restaurant at (604) 669-0020. Thank you again for your feedback and for your continued support. Sunny Waller - Guest Experience Manager - Earls Robson sunny.waller@earls.ca
   

   Is this helpful?

10. M

    Monica

    Vancouver

    1 review

    1.0

    1 review

    Dined on January 2, 2025

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1

    Server didn’t look at me once. No one acknowledged us or said anything. And they said we never showed up to our reso.
    

    Earls Kitchen + Bar - Robson - VancouverResponded on January 6, 2025

    Hi Monica, My name is Sunny Waller and I am the Guest Experience Manager at Earls Robson. I want to begin by apologizing for your recent experience at our store and thank you for the detailed feedback provided. It sounds like there were some gaps in hospitality during your last visit and for that I am truly sorry. I have compiled your feedback and shared it with our leadership team. If you have any questions or would like to speak further about your experience please feel free to contact me through the restaurant at (604) 669-0020. Thank you again for your feedback and for your continued support. Sunny Waller - Guest Experience Manager - Earls Robson sunny.waller@earls.ca
    

    Is this helpful?