Earls Kitchen + Bar - Robson - Vancouver

Review summary

1. Y

   Yosie

   Vancouver

   12 reviews

   5.0

   12 reviews

   Dined on January 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a nice brunch and enjoyed the overall experience. The service was profesional and efficient, the booth seat was cozy, and the food, as usual, was delicious. Everyone at our table had the crab cake Benedict with the addition of their house special bacon, highly recommend. The only critique would be the strawberry mimosa which was a little too sour, but their cocktails are usually good. We usually go there for lunch, dinner and happy hour quite often and the quality of food, drink and service is consistently excellent.
   

   Earls Kitchen + Bar - Robson - VancouverResponded 7 days ago

   Hi Rosie, Thank you for taking the time to submit this lovely review. We are thrilled to hear that you enjoyed your dining experience. We look forward to seeing you again very soon and thank you for choosing Earls Robson! Sunny Waller - Guest Experience Manager - Earls Robson
   

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2. D

   Dona

   Vancouver

   4 reviews

   1.0

   4 reviews

   Dined on January 4, 2025

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 3

   We always eat at earls all the time! And always never disappointed. But earls robson location i eat there. So disappointed. The food is not fresh. The sushi i order salmon test funny and the rice so hard very bad like rock! Dry. they should give fresh rice sushi. And the chicken lettuce is bad only one small piece and test bad. The price they charge should be better and again i always come all the time u can check my name and phone number i eat a lots in earls. First time in Robson location so disappointed. Make me sick and my husband order the chicken finger and fries sooo cold the gravy ice cold and I dont think the kitchen who make the food dont care how quality food. So disappointed! Never come to robson location again. Bad quality food! Not happy this time.
   

   Earls Kitchen + Bar - Robson - VancouverResponded 7 days ago

   Hi Dona, My name is Sunny Waller and I am the Guest Experience Manager at Earls Robson. I want to begin by apologizing for your recent experience at our store and thank you for the detailed feedback provided. It sounds like there were some gaps in hospitality during your last visit and for that I am truly sorry. I have compiled your feedback and shared it with our leadership team. If you have any questions or would like to speak further about your experience please feel free to contact me through the restaurant at (604) 669-0020. Thank you again for your feedback and for your continued support. Sunny Waller - Guest Experience Manager - Earls Robson sunny.waller@earls.ca
   

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3. M

   Monica

   Vancouver

   1 review

   1.0

   1 review

   Dined on January 2, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Server didn’t look at me once. No one acknowledged us or said anything. And they said we never showed up to our reso.
   

   Earls Kitchen + Bar - Robson - VancouverResponded on January 6, 2025

   Hi Monica, My name is Sunny Waller and I am the Guest Experience Manager at Earls Robson. I want to begin by apologizing for your recent experience at our store and thank you for the detailed feedback provided. It sounds like there were some gaps in hospitality during your last visit and for that I am truly sorry. I have compiled your feedback and shared it with our leadership team. If you have any questions or would like to speak further about your experience please feel free to contact me through the restaurant at (604) 669-0020. Thank you again for your feedback and for your continued support. Sunny Waller - Guest Experience Manager - Earls Robson sunny.waller@earls.ca
   

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4. E

   Elias

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined on January 1, 2025

   1. Overall 5
   2. Food 3
   3. Service 4
   4. Ambience 5

   Fries were too salty. Steak wasn't cooked enough. Otherwise great food!
   

   Earls Kitchen + Bar - Robson - VancouverResponded on January 6, 2025

   Hi Elias , Thank you for taking the time to submit this review. Based off of your rating it seems like we missed the mark during your experience with us. I would love to hear if you have any specific feedback for our team that will allow us to deliver exceptional service for each and everyone of our guests. My email is attached at the bottom of this comment if you would like to chat further. We look forward to seeing you again very soon and thank you for choosing to dine with us at Earls Robson! Sunny Waller- Guest Experience Manager - Earls Robson sunny.waller@earls.ca
   

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5. A

   Alexandra

   Vancouver

   2 reviews

   4.0

   2 reviews

   Dined on December 29, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   It’s cute and fine. Nothing horrible but nothing really special either. Great place to grab a bite before a main event
   

   Earls Kitchen + Bar - Robson - VancouverResponded on January 6, 2025

   Hi Alexandra, Thank you for taking the time to submit this review. Based off of your rating it seems like we missed the mark during your experience with us. I would love to hear if you have any specific feedback for our team that will allow us to deliver exceptional service for each and everyone of our guests. My email is attached at the bottom of this comment if you would like to chat further. We look forward to seeing you again very soon and thank you for choosing to dine with us at Earls Robson! Sunny Waller- Guest Experience Manager - Earls Robson sunny.waller@earls.ca
   

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6. A

   Alexa

   Calgary

   4 reviews

   5.0

   4 reviews

   Dined on December 9, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   It was very busy but I loved the Eras Tour themed food and drink!
   

   Earls Kitchen + Bar - Robson - VancouverResponded on December 9, 2024

   Hi Alexa, Thank you for taking the time to submit this lovely review. We are thrilled to hear that you enjoyed your dining experience. We look forward to seeing you again very soon and thank you for choosing Earls Robson! Sunny Waller - Guest Experience Manager - Earls Robson
   

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7. J

   Jared

   VIP

   Calgary

   16 reviews

   5.0

   16 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Exceptional from both the front end manager and our server. Love the tie-in's with TS. Well done!
   

   Earls Kitchen + Bar - Robson - VancouverResponded on December 9, 2024

   Hi Jared, Thank you for taking the time to submit this lovely review. We are thrilled to hear that our team was able to deliver exceptional service and will be sure to relay your kind words to them! We look forward to seeing you again very soon and thank you for choosing to dine with us at Earls Robson! Sunny Waller - Guest Experience Manager - Earls Robson
   

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8. l

   lei

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful service and the food was incredible. It was one of the best experiences!
   

   Earls Kitchen + Bar - Robson - VancouverResponded on December 9, 2024

   Hi Lei, Thank you for taking the time to submit this lovely review. We are thrilled to hear that the team was able to deliver exceptional service and will be sure to relay your kind words to them! We are so happy your experience was so memorable. We look forward to seeing you again very soon and thank you for choosing to dine with us at Earls Robson! Sunny Waller - Guest Experience Manager - Earls Robson
   

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9. K

   Kris

   Vancouver

   1 review

   3.0

   1 review

   Dined on November 26, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   I was pleased to see a vegan pizza with vegan cheese rather than a chees-less option. Unfortunately, it was so rich and fatty, consisting of mostly cream cheese and cheese, that I couldn't finish it. Even another person in my party tried it and said "yeah, my whole pallet is coated with just cream cheese. I wouldn't want that as my whole meal". So I left with half a pizza in a takeout box but still hungry.
   

   Earls Kitchen + Bar - Robson - VancouverResponded on December 2, 2024

   Hi Kris, Thank you for taking the time to submit this review. I am so sorry to hear you did not enjoy your pizza. I have shared this feedback with our team and we will be taking this all into consideration. My email is attached at the bottom of this comment if you would like to chat further. We look forward to seeing you again very soon and thank you for choosing to dine with us at Earls Robson! Sunny Waller- Guest Experience Manager - Earls Robson sunny.waller@earls.ca
   

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10. A

    Annette

    Vancouver

    5 reviews

    3.0

    5 reviews

    Dined on November 18, 2024

    1. Overall 3
    2. Food 5
    3. Service 2
    4. Ambience 5

    Forgot about us twice and had to find the server both times. They did comp one meal and provided a cheesecake to go, acknowledging they did forget. Overall manager was good but server was dismissive. But Earls is great food. Thank you
    

    Earls Kitchen + Bar - Robson - VancouverResponded on November 23, 2024

    Thank you for taking the time to share this feedback with us, Annette! I'm truly sorry to hear that we failed to hit the standard that we are known for on this particular visit. I have reached out to you via email so that I can make this right, although in case you don't receive this, my email is bryn.horner @ earls.ca. Please don't hesitate to get in touch! Sincerely, Bryn Horner General Manager
    

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