Earls Kitchen + Bar - Robson - Vancouver

Review summary

1. L

   Liane

   Vancouver

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Five stars! We really enjoyed our dining experience at Earls Robson. Our server was amazing. The food was delicious. Highly recommend.
   

   Earls Kitchen + Bar - Robson - VancouverResponded today

   Hello Liane, Thank you so much for taking the time to review Earls Robson! We are thrilled to hear that we were able to provide you with a 5 star experience. We can't wait to host you again soon! Cheers, Antonia Shumka - Lounge Manager
   

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2. H

   Heather

   VIP

   Manitoba

   11 reviews

   5.0

   11 reviews

   Dined on February 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A good place to meet up with friends. Staff very accommodating. Had Dining in. Vancouver 3 course set menu. Sushi, steak frites and sticky toffee pudding, all delicious! Would return!
   

   Earls Kitchen + Bar - Robson - VancouverResponded 7 days ago

   Hello Heather, Thank you so much for taking the time to send us a 5 star review! We are thrilled to hear you enjoyed your experience at Earls Robson and our Dine Out Menu. I can't wait to share with my team your feedback. I would love to personally set up your next reservation; feel free to email me anytime at antonia.shumka@earls.ca We can't wait to have you back! Antonia Shumka - Lounge Manager
   

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3. A

   Anne

   Vancouver

   1 review

   5.0

   1 review

   Dined on February 5, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Good food and service made for an overall excellent happy hour experience!
   

   Earls Kitchen + Bar - Robson - VancouverResponded on February 5, 2025

   Hi Anne, Thank you for taking the time to submit this lovely review. We are thrilled to hear that you enjoyed your dining experience. We look forward to seeing you again very soon and thank you for choosing Earls Robson! Antonia Shumka - Lounge Manager - Earls Robson
   

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4. D

   Devon

   Toronto

   2 reviews

   5.0

   2 reviews

   Dined on February 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic service start to finish! Each of the staff members were so kind and personable. Brunch was delicious :)
   

   Earls Kitchen + Bar - Robson - VancouverResponded on February 5, 2025

   Thanks for taking the time to leave us a review, Devon! It's so great to hear that our team was able to take great care of you and that you enjoyed your brunch! We look forward to hosting you again soon!
   

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5. F

   Felicia

   VIP

   Vancouver

   1 review

   2.0

   1 review

   Dined on February 2, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   They got our drinks wrong twice. Waitresses seemed very confused. Service was also very slow.
   

   Earls Kitchen + Bar - Robson - VancouverResponded on February 5, 2025

   Thank you for your feedback, Felicia. I'm so sorry to hear that your experience with us was not up to our usual standards. It's very disappointing to learn that we got your drinks wrong and that you felt that your service was slow and disorganized. We'll be addressing this with our team to ensure a better experience for all our guests. We hope you'll give us another chance to show you what we're truly capable of. If you have the time, I'd love to connect with you so that I can gather a few more details and make this right! My email is bryn.horner@earls.ca. I hope that we get the chance to turn this around for you! With appreciation, Bryn Horner General Manager
   

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6. F

   Fred

   Vancouver

   4 reviews

   5.0

   4 reviews

   Dined on January 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Good place to meet snd have lunch The service personnel are very friendly and supportive.
   

   Earls Kitchen + Bar - Robson - VancouverResponded on January 23, 2025

   Thanks for the great review, Fred! It's so great to hear that you enjoyed your lunch with us! We hope that you join us again soon!
   

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7. Y

   Yosie

   Vancouver

   12 reviews

   5.0

   12 reviews

   Dined on January 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a nice brunch and enjoyed the overall experience. The service was profesional and efficient, the booth seat was cozy, and the food, as usual, was delicious. Everyone at our table had the crab cake Benedict with the addition of their house special bacon, highly recommend. The only critique would be the strawberry mimosa which was a little too sour, but their cocktails are usually good. We usually go there for lunch, dinner and happy hour quite often and the quality of food, drink and service is consistently excellent.
   

   Earls Kitchen + Bar - Robson - VancouverResponded on January 13, 2025

   Hi Rosie, Thank you for taking the time to submit this lovely review. We are thrilled to hear that you enjoyed your dining experience. We look forward to seeing you again very soon and thank you for choosing Earls Robson! Sunny Waller - Guest Experience Manager - Earls Robson
   

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8. D

   Dona

   Vancouver

   4 reviews

   1.0

   4 reviews

   Dined on January 4, 2025

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 3

   We always eat at earls all the time! And always never disappointed. But earls robson location i eat there. So disappointed. The food is not fresh. The sushi i order salmon test funny and the rice so hard very bad like rock! Dry. they should give fresh rice sushi. And the chicken lettuce is bad only one small piece and test bad. The price they charge should be better and again i always come all the time u can check my name and phone number i eat a lots in earls. First time in Robson location so disappointed. Make me sick and my husband order the chicken finger and fries sooo cold the gravy ice cold and I dont think the kitchen who make the food dont care how quality food. So disappointed! Never come to robson location again. Bad quality food! Not happy this time.
   

   Earls Kitchen + Bar - Robson - VancouverResponded on January 13, 2025

   Hi Dona, My name is Sunny Waller and I am the Guest Experience Manager at Earls Robson. I want to begin by apologizing for your recent experience at our store and thank you for the detailed feedback provided. It sounds like there were some gaps in hospitality during your last visit and for that I am truly sorry. I have compiled your feedback and shared it with our leadership team. If you have any questions or would like to speak further about your experience please feel free to contact me through the restaurant at (604) 669-0020. Thank you again for your feedback and for your continued support. Sunny Waller - Guest Experience Manager - Earls Robson sunny.waller@earls.ca
   

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9. M

   Monica

   Vancouver

   1 review

   1.0

   1 review

   Dined on January 2, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Server didn’t look at me once. No one acknowledged us or said anything. And they said we never showed up to our reso.
   

   Earls Kitchen + Bar - Robson - VancouverResponded on January 6, 2025

   Hi Monica, My name is Sunny Waller and I am the Guest Experience Manager at Earls Robson. I want to begin by apologizing for your recent experience at our store and thank you for the detailed feedback provided. It sounds like there were some gaps in hospitality during your last visit and for that I am truly sorry. I have compiled your feedback and shared it with our leadership team. If you have any questions or would like to speak further about your experience please feel free to contact me through the restaurant at (604) 669-0020. Thank you again for your feedback and for your continued support. Sunny Waller - Guest Experience Manager - Earls Robson sunny.waller@earls.ca
   

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10. E

    Elias

    Vancouver

    2 reviews

    5.0

    2 reviews

    Dined on January 1, 2025

    1. Overall 5
    2. Food 3
    3. Service 4
    4. Ambience 5

    Fries were too salty. Steak wasn't cooked enough. Otherwise great food!
    

    Earls Kitchen + Bar - Robson - VancouverResponded on January 6, 2025

    Hi Elias , Thank you for taking the time to submit this review. Based off of your rating it seems like we missed the mark during your experience with us. I would love to hear if you have any specific feedback for our team that will allow us to deliver exceptional service for each and everyone of our guests. My email is attached at the bottom of this comment if you would like to chat further. We look forward to seeing you again very soon and thank you for choosing to dine with us at Earls Robson! Sunny Waller- Guest Experience Manager - Earls Robson sunny.waller@earls.ca
    

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