Earls Kitchen + Bar - Brentwood

Review summary

1. S

   Saba

   Calgary

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food quality, service speed and ambience. My favourite place for a weekend brunch
   

   Is this helpful?

   Report
2. N

   Nikki

   Vancouver

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good food, service was top notch. We went for birthday brunch for our mom. They did not disappoint us brought her dessert with candle and also extra dessert for us to share. Have not seen this anywhere else since before Covid. Place is very clean and vibrant. I will definitely go back again.
   

   Is this helpful?

   Report
3. D

   Dr. Rahim

   Vancouver

   4 reviews

   1.0

   4 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Went for a bday dinner. Food was not good. 2 salmon dishes we over cooked and full of bones. Sadly enough ended up swallowing the bones. And then the manager made me feel like making it up. Sadly disappointed.
   

   Earls Kitchen + Bar - BrentwoodResponded 2 days ago

   Hi Dr. Rahim, I'm really sorry to hear about your disappointing experience with us, especially during such a special occasion. Overcooked salmon and bones in the dish are definitely not the standard we aim for, and we sincerely apologize for that. Your safety and satisfaction are our top priorities, so we take your feedback very seriously. We also regret that you didn't feel supported by our manager. This is certainly not the impression we want to leave our guests with. If you're open to it, please feel free to reach out to me directly (antonella.barba@earls.ca) so I can address your concerns in more detail so I can pass the feedback along to my entire team. Thank you, Antonella Barba Guest Experience Manager
   

   Is this helpful?

   Report
4. S

   Sydney

   San Francisco

   3 reviews

   vip
   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We recently dined here and had the pleasure of being served by Alice. From the moment we were seated, Alice made our evening truly delightful. She was incredibly lovely and attentive, ensuring we had everything we needed throughout our meal. Alice went above and beyond to accommodate our requests, making sure every detail was perfect. Her cheerful and fun demeanor added a special touch to our dinner, making it a memorable experience. She had a wonderful sense of humor and was genuinely interested in making our evening enjoyable. Her knowledge of the menu and her helpful recommendations were spot on, enhancing our dining experience. Alice’s exceptional service and warm personality truly set her apart. We couldn’t have asked for a better server and look forward to dining with her again soon.
   

   Is this helpful?

   Report
5. G

   Giovanni

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great staff and great food. We will definitely be going back.
   

   Earls Kitchen + Bar - BrentwoodResponded 4 days ago

   Hi Giovanni, Thank you for your wonderful review! We're so glad to hear you enjoyed the food and the service. Our team will be thrilled to know they made such a positive impression. We can’t wait to welcome you back for another great experience! Best wishes, Nadine leach Assistant Guest Experience Manager
   

   Is this helpful?

   Report
6. D

   Dean

   Vancouver

   17 reviews

   vip
   5.0

   17 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and great food as always. I really enjoy this earls.
   

   Earls Kitchen + Bar - BrentwoodResponded 4 days ago

   Hi Dean, Thank you so much for this review! We are thrilled to hear that you had an excellent experience at our restaurant. Your positive feedback means the world to us and motivates our team to continue delivering exceptional service and quality. We look forward to welcoming you back soon for another wonderful dining experience! Cheers, Nadine Leach Assistant Guest Experience Manager
   

   Is this helpful?

   Report
7. L

   Leonardo

   Vancouver

   7 reviews

   2.0

   7 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Prices have skyrocketed at this place. On top of that the wine used to be 6 and 9 once option Now it's 5 and 8 and more expensive. People who help serving / attending tables are constantly stopping every 5 minutes and asking if everything is OK. It's very annoying and when you need them they're not available or take all your napkins and don't replace with new ones. Then come back with so many napkins ... what a waste. I won't come back. Too much money for this type of service.
   

   Earls Kitchen + Bar - BrentwoodResponded 4 days ago

   Hi Leonardo, Thank you for sharing your feedback. We’re sorry to hear that your recent experience didn’t meet expectations. We understand how frustrating it can be when prices increase and the service doesn’t feel consistent. We appreciate your comments about the frequent check-ins and will make sure to address this with our team to ensure a more balanced approach. Regarding the napkins, we’ll work on making sure that doesn’t disrupt your experience in the future. We would love to welcome you back for a redemption experience to make this matter right. Please email our Guest Experience Manager, Antonella Barba (antonella.barba@earls.ca) to set a date and time that works best for you. Best regards, Nadine Leach Assistant Guest Experience Manager
   

   Is this helpful?

   Report
8. j

   judy

   Vancouver

   3 reviews

   vip
   2.0

   3 reviews

   Dined on November 17, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   I come here all the time but lately the service and foods were not worth to come anymore. About service , looks like they shorted on staffs or something. We asked for Tabasco sauce for 3 times and brought out when we were almost done the dish and server wasn't checking on us regularly to see what else we need (only asked when foods were out and when we were done eating) I had to keep looking for the server and wait for her to look at me. About the food, waited for long time i guess they waited everything done to bring out but food was dry, yam fries was quiet salty ( too much salt) and looks burn :( . Ordered the drink no ice and they served 3/4 cup for $6.5 tiny drink 😕 i guess price is up for everything but still quiet disappointed.
   

   Earls Kitchen + Bar - BrentwoodResponded 7 days ago

   Hi Judy, Thank you for sharing your feedback, and we’re truly sorry to hear about your recent experience. We strive to provide great food and service, and it’s clear we missed the mark during your visit. We apologize for the slow service and for not addressing your requests in a timely manner. We appreciate your feedback on the food quality and drink portion size, and we’ll be sure to address this with our kitchen team. We hope you’ll give us another chance in the future to provide a better experience. Please reach out to our Guest Experience Manager, Antonella Barba (antonella.barba@earls.ca) if you would like to discuss this matter further. Thank you again for your valuable input. Best regards, Nadine Leach Assistant Guest Experience Manager
   

   Is this helpful?

   Report
9. E

   Elio

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always great food selection and service. Shannon is an outstanding server.
   

   Earls Kitchen + Bar - BrentwoodResponded 7 days ago

   Hi Elio, Thank you so much for your kind words! We’re thrilled to hear that you enjoyed both our food selection and the service. Shannon is indeed a fantastic server, and we’re so glad her knowledge of the menu and wonderful personality made your experience even better. We’ll be sure to pass along your compliments to her – she’ll be thrilled to hear them! Best regards, Nadine Leach Assistant Guest Experience Manager
   

   Is this helpful?

   Report
10. S

    Sarb

    Vancouver

    1 review

    5.0

    1 review

    Dined on November 17, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Shannon was an excellent server. She came to our table in the first 2-3 minutes that we were seated. You can tell she s very experienced.
    

    Earls Kitchen + Bar - BrentwoodResponded 7 days ago

    Hi Sarb, Thank you for sharing your experience with us! We're so happy to hear that Shannon provided excellent service right from the start. It’s clear that her experience and attention to detail make a big difference, and we’re glad you noticed! We’ll be sure to pass along your compliments to her. We look forward to welcoming you back for another great experience soon! Best regards, Nadine Leach Assistant Guest Experience Manager
    

    Is this helpful?

    Report