Earls Kitchen + Bar - Brentwood

Review summary

1. B

   Basant

   Vancouver

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice place, comfortable seating for big groups and good variety menu!
   

   Earls Kitchen + Bar - BrentwoodResponded today

   Hi Basant, Thank you so much for this review! We are thrilled to hear that you had an excellent experience at our restaurant. Your positive feedback means the world to us and motivates our team to continue delivering exceptional service and quality. We look forward to welcoming you back soon for another wonderful dining experience! Cheers, Sofiia Mosalam Guest Experience Manager
   

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2. z

   zaheed

   VIP

   Vancouver

   68 reviews

   5.0

   68 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you for a wonderful evening Earls Brentwood crew! Rachel was amazing, she was attentive, considerate, and generous. Five stars!
   

   Earls Kitchen + Bar - BrentwoodResponded today

   Hi Zaheed, Thank you so much for the kind words! We're thrilled to hear you had a wonderful evening with us at Earls Brentwood. Rachel will be so happy to hear your compliments! We always strive to provide great service, and it's fantastic to know we hit the mark. Looking forward to welcoming you back soon for another wonderful dining experience! Cheers, Sofiia Mosalam Guest Experience Manager
   

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3. N

   Norm

   Vancouver

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   I'm a regular at Earls, especially the Brentwood Location: This visit, our server was so disinterested in taking our order and we'd have to repeat requests multiple times. - asked for extra ginger, did not get it once the tuna appie arrived, had to wait to find someone who could find it. - explicitly asked for coffee with milk and honey, got cream instead, had to find a warm body to assist. - ordered dinner at 730, did not receive our entrees until 830, that never happened before - spoke to the server as to why, they sent someone over, they gave an apathetic sorry and said, her's 15% off. Very very disappointed in the lack of customer care on this visit.
   

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4. C

   Cathy

   VIP

   Vancouver

   15 reviews

   5.0

   15 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a business meeting. I find many times the server doesn't know much about the wines and to my surprise. Rachel seemed well aware of the wine I was considering. Rachel was professional and friendly. We had some appies and overall the service and food were great. It was a bit noisy but lively, so it's not a bad thing.
   

   Earls Kitchen + Bar - BrentwoodResponded 3 days ago

   Hi Cathy, Thank you so much for your feedback! We're thrilled to hear that Rachel provided great service and was knowledgeable about the wine selection. We take pride in offering a welcoming atmosphere with great food, and we're glad you had a positive experience. Looking forward to hosting you back soon for another wonderful dining experience! Cheers, Sofiia Mosalam Guest Experience Manager
   

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5. B

   Barbara

   Seattle

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 3

   Overall good experience, wait staff excellent, on the loud side, calamari spicy.
   

   Earls Kitchen + Bar - BrentwoodResponded 4 days ago

   Hi Barbara, Thank you for reviewing your most recent visit to our location, it is much appreciated! Here at Earls, we are always striving for 5-star reviews. I will forward your review to our team for future improvements. Looking forward to hosting you back soon at Earls Brentwood! Best regards, Sofiia Mosalam Guest Experience Manager
   

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6. E

   Elena

   Vancouver

   6 reviews

   5.0

   6 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We really enjoyed our dinner tonight. Our server was amazing, so very attentive, polite, and fast!
   

   Earls Kitchen + Bar - BrentwoodResponded 7 days ago

   Hi Elena, Thank you so much for your review and kind words! We're thrilled to hear you enjoyed your dinner and that our server Harlan took great care of you. We'll be sure to pass along your compliments! We look forward to welcoming you back to Earls Brentwood soon for another wonderful dining experience. Cheers, Sofiia Mosalam Guest Experience Manager
   

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7. B

   Brent

   Vancouver

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   great server and customer experience leader, food pretty good.
   

   Earls Kitchen + Bar - BrentwoodResponded 7 days ago

   Hi Brent, Thank you so much for the kind words! We're thrilled to hear you had a great experience with our server Harlan. We're also happy to know the food hit the mark for you! We appreciate your feedback and hope to welcome you back soon for another fantastic dining experience. Cheers, Sofiia Mosalam Guest Experience Manager
   

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8. D

   Derek

   VIP

   Vancouver

   14 reviews

   5.0

   14 reviews

   Dined on February 16, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Hayli our server was one of the most pleasant and engaging servers we have ever encountered. She was a delight.
   

   Earls Kitchen + Bar - BrentwoodResponded on February 16, 2025

   Hi Derek, Thank you so much for your kind words! We're thrilled to hear that Hayli made such a positive impression during your visit. We'll be sure to pass along your compliments to her – she’ll be so happy to know she helped make your experience memorable. We look forward to welcoming you back soon! Cheers, Sofiia Mosalam Guest Experience Manager
   

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9. R

   Ryan

   Vancouver

   1 review

   4.0

   1 review

   Dined on February 15, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ordered the queen bee pizza. Good happy hour value.
   

   Earls Kitchen + Bar - BrentwoodResponded on February 16, 2025

   Hi Ryan, Thank you for reviewing your most recent visit to our location, it is much appreciated! Here at Earls, we are always striving for 5-star reviews; if there is anything specific you believe we could improve on to elevate your experience to a 5-star, please don’t hesitate to let us know, and if possible, please reach out to myself, Sofiia Mosalam (Sofiia.mosalam@earls.ca). Best regards, Sofiia Mosalam Guest Experience Manager
   

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10. R

    Rebecca

    Vancouver

    4 reviews

    5.0

    4 reviews

    Dined on February 15, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Went here for Valentine's Day! Had a great time. Staff were very friendly and helpful. :)
    

    Earls Kitchen + Bar - BrentwoodResponded on February 16, 2025

    Hi Rebecca, Thank you so much for this review! We are thrilled to hear that you had an excellent experience at our restaurant. Your positive feedback means the world to us and motivates our team to continue delivering exceptional service and quality. We look forward to welcoming you back soon for another wonderful dining experience! Cheers, Sofiia Mosalam Guest Experience Manager
    

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