Duo Gastrobar - Dubai Hills

Review summary

1. M

   Milan

   London3 reviews

   1.0

   Dined on November 30, 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 4

   It has future potential but currently has room for improvement.
   

   Duo Gastrobar - Dubai HillsResponded on December 3, 2024

   Dear Milan, I’m truly sorry to hear that your wife became ill after dining at our restaurant. Please know that we take food safety and the well-being of our guests very seriously. It’s important to us that we provide our guests with safe and delicious meals, and i can assure you that we are following all food safety rules, to make our guest feel safe in our restaurant. We will thoroughly review our food safety practices one more time. a Please feel free to contact me directly at +971551462848. We hope to have the opportunity to serve you better in the future. Best regards, Daniil Bannikov General Manager
   

   Is this helpful?

2. I

   Irina

   Dubai1 review

   5.0

   Dined on November 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   In my opinion this is the best restaurant in Dubai - the atmosphere is incredibly cozy, the staff is attentive and caring, and everything is top-notch
   

   Is this helpful?

3. J

   John

   Dubai1 review

   2.0

   Dined on November 22, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   Noisy. Very. Service unacceptable. Very hasty for us to order, to refill water asap so that bottle finish, always coming and asking if we finished the food (was food in plates), to take the plates. At some point, during 1.5 minutes, 3 different people came to ask us if we were finished, to take our plates. Then, we were asked to leave or move to the "bar" because the table was only for 2 hours. The "bar" was next to the kitchen counter.... Same time we were asked to leave, other tables with families that were there before us, continued uninterrupted, and after we left. I guess the rule applies only to non families... I was asked by my friend to go to this place , that i did not know about, because it was close to her residence. So now i am sure why i never knew about this place, because there is not much to know about. 9 years of (fine) restaurant dinning in Dubai, i do not ever remember a more stressfull experience versus my expectation. So if you are looking for experience, forget it. If you are around and looking for a quick bite, its ok, then try the seabass , was tasty.
   

   Duo Gastrobar - Dubai HillsResponded on December 3, 2024

   Dear John, Thank you for sharing your feedback regarding your recent visit to our restaurant. I sincerely apologize for the experience you described, as it does not reflect the level of service we strive to provide. I’m sorry to hear that the noise levels and the pace of our service impacted your meal. Your comments about the repeated inquiries regarding your plates and the seating policy have been noted, and we will address these with our team to ensure better communication. I hope you will consider giving us another chance to provide the delightful experience you were expecting. If you would like to discuss this further, please feel free to reach out to me directly at +971551462848. Thank you once again for your valuable feedback. Best regards, Daniil Bannikov General Manager
   

   Is this helpful?

4. I

   Irina

   Cyprus1 review

   5.0

   Dined on November 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   One of my favorite restaurants in Dubai. It was my second visit. Service was wonderful, food is very interesting and not typical. Highly recommend!
   

   Is this helpful?

5. D

   Daniella

   Dubai1 review

   5.0

   Dined on November 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We booked a table for birthday celebration and it was the best choice so far. The food was outstanding, the service was great and the cocktails are 10/10
   

   Is this helpful?

6. M

   Manini

   Toronto3 reviews

   5.0

   Dined on November 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding food with excellent service. The restaurant has valet service too!
   

   Is this helpful?

7. S

   Sheila

   London2 reviews

   5.0

   Dined on November 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My favourite restaurant in Dubai, a meet up with fries visiting from the U.K. and they loved it. The staff and so helpful and guide on menu choice. Food is always stunning. Highly recommend
   

   1 person found this helpful

8. A

   Adeline

   Dubai1 review

   3.0

   Dined on November 5, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 2

   I have been referred to Duo Gastro bar 6 months ago and loved it. The food is amazing, and the staff was nice. I brought many friends in different occasions for them to try and they loved it too. i came also with my husband who love the food, and last Tuesday I brought my mother for the first time, to celebrate my birthday. To be honest, I was disappointed about the service. My mother and I shared one starter, had each one our main course, then the staff brought themselves their special dessert with a candle (as I mentioned the celebration in my reservation). Everything was served and eaten in… 30 minutes! we felt a bit urged to each quickly and leave. Even if I was checking the QR code to maybe chose another dessert, the link led me to the bill! And on top of this,,, the dessert (that was brought for the restaurant and which I initially did not order) was added to the bill!! I did not complaint as I wanted to have the dessert anyway, however I found it quiet inappropriate to offer a dessert as celebration gift, then charge it on the final bill..
   

   Duo Gastrobar - Dubai HillsResponded on November 14, 2024

   Dear Adeline Geagea, Thank you for taking the time to share your experience at Duo Gastro Bar. We are truly delighted to hear that you have enjoyed our food and service in the past. However, I'm sincerely sorry about the disappointing experience you had during your last visit. We strive to create a special atmosphere for our guests, and it’s completely wrong that the timing felt rushed and that there was a mistake with the dessert. I assure you that we will discuss these issues with our team to ensure that our guests receive relaxed dining experience they deserve. Please feel free to reach out to me directly if you decide to visit us again. We hope to provide you with an experience that matches your expectations. Warm regards, Daniil Bannikov +971551462848 General Manager, Duo Gastrobar
   

   Is this helpful?

9. O

   OVUNC

   Dubai1 review

   5.0

   Dined on October 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   I was greeted warmly by the staff, and the ambiance was cozy and inviting. The decor is modern and comfortable.The food was absolutely delicious.
   

   Is this helpful?

10. B

    Bassel

    Dubai1 review

    5.0

    Dined on October 18, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    very good food and service, attentive staff and they take care of details.
    

    Is this helpful?