Dave & Buster's - Schaumburg

Review summary

1. K

   KATHERINE

   Chicago

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our server was awesome our party got there in shifts. Like within 20 minutes of each other but he brought us Waters he was so kind. We had such a good time. Thanks so much for some fun family time.
   

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2. J

   Jessica

   Chicago

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 1
   3. Service 1
   4. Ambience 2

   The food was horrible. Went there for a birthday celebration and ordered 2 appetizers that were overpriced and not good. We ordered a nacho platter also that looked like dog food so it was sent back and we did not feel comfortable eating anything else. The drinks were good!
   

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3. E

   Erin

   Chicago

   7 reviews

   5.0

   7 reviews

   Dined on December 29, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had a good time here eating dinner, watching a football game, and letting the teens play games.
   

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4. D

   David

   Grand Rapids

   1 review

   2.0

   1 review

   Dined on December 27, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   This was our first time at a Dave and Busters. The hostess was great! She explained everything and was so kind and helpful. We had a reservation at 7:30pm We got to out table and our waitress came promptly. Took our drink order. And appetizer order. We never got to order entree! We waited an hour for our drinks! Just after 8:30pm Our appetizer arrived an hour and half later. Almost 9pm! I had to go ask the bar for a second beer. After waiting another 30min for waitress to check on us, she never came. My daughter cut herself on a game and was bleeding. The nice hostess help us! She was so kind and so was the staff who asked what game it happened on to make sure no one else got cut. The Game Center lady was so awesome!! She was the best. Overall horrible experience with the food and bar. Especially the managed who didn’t seem to care at all or apologize for the extreme wait. And we never got to order dinner. The two people who made this experience the best was the hostess and the ticket counter lady!! Amazing people! I wish my tip could go to them instead of the waitstaff. The two amazing and kind lady’s are the only reason we might come back. And we will avoid the food area and bar.
   

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5. A

   Austin

   Chicago

   1 review

   1.0

   1 review

   Dined on December 27, 2024

   1. Overall 1
   2. Food 4
   3. Service 2
   4. Ambience 2

   Overall, not a good first experience. Only positive experience we received was the kindness of our server.
   

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6. D

   Damien

   Chicago

   1 review

   1.0

   1 review

   Dined on December 26, 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   Terrible customer service from the “manager”. Took almost an hour to get food when they weren’t busy. Manager in an aggressive tone blamed us for “messing up the order”. Transpired our food was being taken out of the window for other tables. Need better systems, definitely need to fire the manager. Avoid at all costs.
   

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7. R

   Rob

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined on December 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome time food is great and all people Very nice
   

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8. A

   Amy

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chicken parm pasta was amazing, the service was good even though there were a ton of people that came in at the same time. Great atmosphere.
   

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9. J

   Jerry

   VIP

   Chicago

   6 reviews

   1.0

   6 reviews

   Dined on November 30, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our experience with D&B was limited. We had a reservation, but spent at least 10 minutes at the host stand waiting to be seated. One person said they would be back to seat us. They never did. I told a bartender we were leaving and she had no interest in helping even though the restaurant was 30% full at best. Went someplace else and were well served.
   

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10. L

    Ladwina

    Chicago

    6 reviews

    5.0

    6 reviews

    Dined on November 23, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    I want to give a big shoutout to Dave and Buster’s for an incredible experience! A special kudos to Natalie and our server Jackie for their outstanding customer service. They went above and beyond to accommodate our big family event, ensuring everything went smoothly. The family had an amazing time and was absolutely overjoyed with all the fun and exciting features this place has to offer. From the games to the food, everything exceeded our expectations. Thank you again for helping make our family gathering so memorable. We’ll definitely be back!
    

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