Craft by Smoke and Fire - LA Live

Review summary

1. D

   Dawn

   VIP

   San Diego

   67 reviews

   3.0

   67 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   We went at 4:30 on a Friday afternoon and the place was empty. We were promptly seated, given recommendations and ordered. I ordered a brisket grilled cheese sandwich with Brussels sprouts as my side and my daughter ordered salmon with waffle fries. The sandwich was recommended by the waiter and it was not good. The meat was dry, Christmas vacation turkey dry (that’s a little exaggeration but there were pieces so dry they were chewy and crunchy and I had to spit them out I couldn’t chew them) The grilled cheese part, expecting gooey cheesy yumminess, not here. The cheese was a crispy slab on top of the meat. Crispy! Cooked on the cooktop till it was crispy yuck, if you’re expecting grilled cheese this is not it. It was so dry I had to order a side of bbq sauce which I waited for til my food was almost cold, when the restaurant was empty, there were two other patrons in the entire establishment. The Brussel sprout side, excellent and the waffle fries my daughter got were very good but we had to ask for ranch which again waited till the food was cold to receive. Our order was processed faster than getting ranch and bbq sauce. Overall this restaurant could be great but for the time we came in that was not busy and the prices the food should be excellent and it wasn’t. Great concept and everything on the menu sounded great but the taste just wasn’t there.
   

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2. F

   Freddy

   VIP

   Los Angeles

   7 reviews

   2.0

   7 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Super slow services and extremely understaffed. Granted this was on a Wednesday lunch time, but there was no one around to seat us. My wife and I stood at the front desk and sat at the table for way too long until someone finally attended to us.
   

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3. SR

   SamR

   Los Angeles

   18 reviews

   4.0

   18 reviews

   Dined on December 15, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Great location. Our Brisket topped salad and brisket tacos were excellent. The coconut shrimp starter was unadorned. Looking around kitchen seemed to have issues with timing. Service was spotty. Great location before game/event.
   

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4. M

   Monica

   Los Angeles

   5 reviews

   3.0

   5 reviews

   Dined on December 8, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Making a reservation was Easy. But I could tell it was a busy night. Many Tables were not bussed and the bathroom was dirty and not stocked. We had a few servers confused if we were being helped. I ordered Mashed potatoes with my Brisket grilled cheese, but I received a baked potato instead. I didn’t send it back, because it would take too long to get replaced. Food was actually good. Not sure I will be returning to this location .
   

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5. A

   AnneMarie

   Orange County

   2 reviews

   1.0

   2 reviews

   Dined on December 7, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Left while waiting in line. Stood in line at front desk for 10 minutes while two employees walked back and forth. When I finally got to the front of the line, the hostess walked away again. Went to another restaurant. All the reviews regarding bad service are true. Unless you have unlimited time, don't bother!
   

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6. G

   George

   Los Angeles

   2 reviews

   2.0

   2 reviews

   Dined on December 7, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Service just seemed off. Took awhile to be seated, other customers who came in after us received their food before us. Food portions were nice, but lacked a certain amount of flavor. The Hennything Is Possible cocktail was the highlight of the meal. Waitress was nice, but hard to track down at times.
   

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7. K

   Keisha

   Los Angeles

   1 review

   3.0

   1 review

   Dined on December 5, 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   Drinks were good. They have a wonderful BOGO happy hour. Overall the food was just average. Beef ribs were overcooked and brisket fries were basic. However, the short rib birria tacos were very excellent.
   

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8. S

   Shylo

   Seattle

   2 reviews

   2.0

   2 reviews

   Dined on December 2, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Our waiter was terrible! Didn’t see him very much and never had water refills. The host looked stressed and scattered. I noticed it didn’t seem to be just us that was experience terrible service
   

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9. J

   Jason

   Hawaii

   1 review

   3.0

   1 review

   Dined on December 2, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   Great location in LA Live. Got seated promptly and did not see a server for 15 minutes. Ordered drinks , appetizers, and water and took another 20 minutes for drinks and still no water. They were out of chili (they did not tell me until 15 minutes after ordered) , no broccolini, and a couple of others that I do not remember. We arrived at 5 and did not get served our main course until 6:25. Server was friendly, but super slow and really unattentive and it was not a busy evening. Order was incorrect and we were in such a hurry for a concert, we ate quickly and left. Food was good. First time here and we asked ourselves it was a new restaurant as there were many many kinks. Go back? If I have plenty of time and do not have somewhere I have to be.
   

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10. M

    Mladjen

    VIP

    Los Angeles

    8 reviews

    5.0

    8 reviews

    Dined on November 24, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    We need quick stop after the game and this was perfect choice Great food and service love the burger
    

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