CHOP Steakhouse & Bar - Burlington/Oakville

Review summary

1. J

   Jim

   Toronto

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   You're serving AAA grade meat at Sterling Silver prices which is a disgrace. If I want AAA steak, I can easily get that from a grocery store. You need to step your game up and provide higher quality food court your asking price. It was Special occasion for my daughter and myself, and explaining the food situation to a young manager, who clearly didn't know enough about meat to understand is your responsibility. I asked to be compensated for the poor quality, and that was provided with desserts and coffee at no cost. I will not be returning to your franchise, it's well below good standards.
   

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2. M

   Martin

   VIP

   Toronto

   22 reviews

   5.0

   22 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We are never disappointed at Chop. Food and service are consistently excellent.
   

   CHOP Steakhouse & Bar - Burlington/OakvilleResponded 3 days ago

   Thank you, Martin, for your review! We're delighted to hear that you consistently enjoy our food and service. We look forward to welcoming you back soon. Cheers, Jasmine, Assistant Manager.
   

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3. C

   Cameron

   VIP

   Toronto

   5 reviews

   5.0

   5 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food is always so good. Smoked Old Fashioned was delish.
   

   CHOP Steakhouse & Bar - Burlington/OakvilleResponded 3 days ago

   Thank you, Cameron, for your review! We're delighted to hear that you enjoyed the food and the Smoked Old Fashioned. We look forward to welcoming you back soon. Cheers, Jasmine, Assistant Manager.
   

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4. M

   Marilynn

   Toronto

   2 reviews

   5.0

   2 reviews

   Dined on December 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were welcomed at the door and they organized a table with chairs for us. Our server Francis was excellent. The food was delicious
   

   CHOP Steakhouse & Bar - Burlington/OakvilleResponded on December 17, 2024

   Thank you, Marilynn, for your fantastic review! We're delighted to hear that Francis and our team made your visit enjoyable and that you loved the food. We look forward to welcoming you back soon. Cheers, Jasmine, Assistant Manager.
   

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5. R

   Richard

   VIP

   Toronto

   2 reviews

   1.0

   2 reviews

   Dined on December 15, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Our waitress tried her best (I think) but the meal experience was terrible, with no apologies or anything done to rectify our horrible dining experience. I've been coming to Chop for at least 7 years and I have never had a meal like this at this location. For a ~$350 meal, we expected a lot more: 1. Appetizers. The Chili Garlic Shrimp and Escargot Stuffed Mushrooms were excellent. Kudos to the cook(s)/chef(s) who made our starters. Our sides were excellent too. 2. NY Striploin w/ peppercorn sauce - this was ordered medium well and came out rare/blue. It was sent back after the waitress reappeared after 15-20 minutes, then came back burnt and overcooked. Since the duration of the meal was over two hours, this entree was finally eaten, although rather reluctantly. 3. Top sirloin - this was also ordered medium well and came out rare/blue. After struggling with the meal and not wanting to send another steak back to the kitchen, the meal sat there for the duration of our reservation. No attempt to rectify the situation was offered nor was another entree offered by our server. The person who order the meal left hungry, as a result. 4. Ribeye - ordered medium rare and came out as such. It was the only steak that came out as ordered. 5. Chop burger - excellent burger overall 6. Kids' meals - the chicken fingers and burger were fine, however, we were not offered a drink with the kids' meals and the ice cream was melted/liquified and very underwhelming. Needless to say, the kids ate it (as you'd expect), yet as the person paying for these meals, this also contributed to the overall sub-par experience. 7. Final bill - they did not honour our Opentable dining cheque. This wasn't a big deal in the grand scheme of things, but to not honour a cheque from their business partner, not offer any type of compensation/resolution for the sub-par meals, and to disappear while another waiter charged my card, is not what I expect from an establishment such as Chop. Extremely disappointed.
   

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6. J

   John

   Toronto

   2 reviews

   3.0

   2 reviews

   Dined on December 15, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Premium steak prices for average at best steak. I had a filet, wife had a strip and we both had the same impression.
   

   CHOP Steakhouse & Bar - Burlington/OakvilleResponded on December 17, 2024

   Thank you for your feedback, John. We're sorry to hear that the steaks did not meet your expectations, and we appreciate your input. Kind Regards, Jasmine, Assistant Manager
   

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7. S

   Samantha

   Toronto

   10 reviews

   5.0

   10 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a great evening of friends and delicious food. Staff was amazing and we will be back!
   

   CHOP Steakhouse & Bar - Burlington/OakvilleResponded on December 17, 2024

   Thank you, Samantha, for your fantastic review! We're delighted to hear that you and your friends enjoyed the food and amazing staff. We look forward to welcoming you back soon. Cheers, Jasmine, Assistant Manager.
   

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8. Y

   Yana

   Toronto

   3 reviews

   5.0

   3 reviews

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Good place with great food and service Very casual Will come back again
   

   CHOP Steakhouse & Bar - Burlington/OakvilleResponded on December 17, 2024

   Thank you, Yana, for your review! We're delighted to hear that you enjoyed the food and service, and we look forward to welcoming you back soon. Cheers, Jasmine, Assistant Manager.
   

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9. M

   Michael

   VIP

   Toronto

   8 reviews

   5.0

   8 reviews

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Hosted a business meeting and we were able to conduct out business discreetly and with no issues. Food and service was top notch and client was impressed
   

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   CHOP Steakhouse & Bar - Burlington/OakvilleResponded on December 17, 2024

   Thank you, Michael, for your review! We're delighted to hear that your business meeting went smoothly and that both the food and service impressed your client. We look forward to welcoming you back soon. Cheers, Jasmine, Assistant Manager.
   

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10. A

    Amy

    Toronto

    16 reviews

    4.0

    16 reviews

    Dined on December 12, 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 4

    The waiter was attentive to our dietary restrictions and was helpful in guiding us through the menu
    

    CHOP Steakhouse & Bar - Burlington/OakvilleResponded on December 13, 2024

    Thank you for taking the time to leave a review, Amy. We're glad you enjoyed your time with us. Hope to see you again soon! All the best, Michelle, Office Supervisor.
    

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