Chinese Cricket Club

Review summary

1. R

   Robin

   Berkshire

   43 reviews

   1.0

   43 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   Food was iffy fatty and smelt of drains, and services was nonexistent Will not return
   

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2. V

   Vanessa

   London

   1 review

   5.0

   1 review

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We did the Din sum weekend menu The food was really tasty. The staff were delightful 😊
   

   Chinese Cricket ClubResponded 5 days ago

   Thank you for this wonderful review and rating. We are glad that you enjoyed our Dim Sum Weekend menu. We look forward to welcoming you back again soon.
   

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3. T

   Tienne

   London

   8 reviews

   3.0

   8 reviews

   Dined on November 9, 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 2

   Slow service, got order wrong, had to repeat several times and once served no one came back, had to ask several times for bill still with dirty plates on table. Dumplings OK but not the best, £12 for noodles not acceptable. Place wasn't very busy, staff seemed more concerned with moving a room partition around than serving
   

   Chinese Cricket ClubResponded on December 1, 2024

   Hi Tienne, Thanks for your feedback. We sincerely apologise for the slow service and the issues with your order. This is not the experience we aim to provide, and we’ll take note of your concerns to ensure better attention to detail and service in the future. We appreciate your comments on the food, and we hope you’ll give us another opportunity to improve your experience. Kind regards, Arun Narayanan Director of Food and Beverage
   

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4. R

   Robert

   London

   10 reviews

   2.0

   10 reviews

   Dined on November 2, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   Dinner at the Chinese Cricket club was a fairly soulless experience. The venue is in the Hyatt hotel and it was get echoey and didn’t feel warm or welcoming. Service was good and well paced. Food was very average and no better than you would find in any standards restaurant in Chinatown or similar. They also did not have all dishes on the menu available. Price was expensive for what we got and strangely they add a discretionary 13.5% service charge. The extra 1% makes little difference financially but is just weird that they would do this vs the more standard 12.5%. Overall not one of my better eating experiences and not one I would recommend I’m afraid
   

   Chinese Cricket ClubResponded on November 15, 2024

   Thanks for your feedback, Robert. We're sorry to hear your experience didn't meet your expectations. We appreciate your comments on service and ambiance, and we’ll certainly take them on board. We also value your thoughts on the service charge and will review that for clarity. We hope you'll consider giving us another chance in the future. Best regards, Arun Narayanan Director of Food and Beverage
   

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5. A

   Anja

   Bavaria

   38 reviews

   5.0

   38 reviews

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Delicious dim sum, the har gau and also lobster and caviar dumplings were particularly tasty. Dim Sum weekend menu is fab value for money. Lovely service. Looking forward to our next visit!
   

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   Chinese Cricket ClubResponded on November 15, 2024

   Hi Anja, Thanks for the great feedback! We're so glad you enjoyed the dim sum, especially the har gau and lobster & caviar dumplings. We look forward to welcoming you back soon! Warm regards, Arun Narayanan Director of Food and Beverage
   

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6. F

   Fiona

   London

   1 review

   3.0

   1 review

   Dined on October 17, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   The dimsum are below average they all stick to each other and particularly to the paper on the bottom/ paper both for the hargow and siumai. The food are overly spiced and salty. The sweet n sour the pork was a bit tough to chew. The food seemed like precooked. The white rice lack fragrance and they don’t stick. The fried rice was mixed with the eggs and vegs but not stirred fried. The drink menu indicated tea didn’t come with pot. Table wasn’t very clean and my soda glass was cracked on the top. Overall it’s good value for the settings in London.
   

   Chinese Cricket ClubResponded on October 22, 2024

   Hi Fiona, Thanks for the amazing feedback. We’re sorry to hear about your experience with the dim sum and the cleanliness. Your comments are valuable and are noted. We’ll work on improving these aspects. We really appreciate your review! Best regards, Arun Narayanan Director of Food and Beverages
   

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7. V

   Victoria

   London

   1 review

   4.0

   1 review

   Dined on September 19, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 2

   Food was great but we opted for one of the set meals (£60 per head) and felt that the portions were incredibly small. When we voiced this the staff did bring a couple of extra dishes but even after having added a few extra ourselves it wasn’t what you’d call a generous meal! Ambience as well was a little odd, very bright and no music.
   

   Chinese Cricket ClubResponded on September 26, 2024

   Hi Victoria, We appreciate your feedback! We are happy that you liked the food, and we value your thoughts on the portion sizes and the ambience. We take those comments seriously. Your input helps us get better, and we hope to give you an even bigger, better experience next time you come our way. Best regards, Arun Narayanan Director of Food and Beverage
   

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8. S

   Sarai

   London

   3 reviews

   5.0

   3 reviews

   Dined on September 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing! Really good food, the drinks are great too!
   

   Chinese Cricket ClubResponded on September 8, 2024

   Hi Sarai, We really appreciate your wonderful feedback! We are very pleased that Alan has made such a positive impact on your experience. We'll definitely pass along your compliments—he will be over the moon! Best regards, Arun Narayanan Director of Food and Beverage
   

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9. J

   John

   VIP

   London

   31 reviews

   5.0

   31 reviews

   Dined on August 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   High quality Chinese. Great food and service. Streaks ahead of your local
   

   Chinese Cricket ClubResponded on August 28, 2024

   Hi John, Thank you for the wonderful review! We are thrilled that you enjoyed the food as well as the service. We look forward to seeing you again soon! Kind regards, Arun Narayanan Director of Food and Beverage
   

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10. L

    LYNETTE

    London

    1 review

    5.0

    1 review

    Dined on August 18, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Service and food quality good. Some may find portions small but I prefer it this way. Highly recommend the crispy crab and Shanghai noodles and rice.
    

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