Char - Jackson

Char - Jackson reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. C

   Cory VIP

   New Orleans11 reviews

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   Not a great experience. The service was very rushed. The waitress hovered over our table until we ordered and then brought our dinner before we had finished our salad. I had the Ahi tuna, but I couldn’t even identify what was tuna on the plate because it was so overcooked. We also got the veal, which consisted of 3 tiny medallions and literally 3 pieces of asparagus. True to form, the waitress also wanted to know whether we were ordering dessert before we could finish our meals. Jackson deserves better than this place.
   

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2. CH

   CharlesH VIP

   Atlanta30 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We were impressed with Char! The food was very good but the service was the real star of the evening. They have really stepped up their game.
   

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3. M

   Malcolm VIP

   Dallas15 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress was incredible and the food was amazing!!
   

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4. OT

   OpenTable Diner

   Mississippi3 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Food was delicious. My server, Deja, was courteous, knowledgeable, attentive and helpful.
   

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5. W

   Wendy

   Mississippi1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome! Everything is delicious! My favorite is the black eyed peas, filet, roast beef, and chicken tenders, creamed spinach,...okay okay it's all my fav!
   

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6. OT

   OpenTable Diner VIP

   San Antonio3 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Apps were good. Entrees were okay. Broccoli was awful.
   

   Char - JacksonResponded 5 days ago

   Thank you for your recent visit to Char. I am sorry to hear that you were not blown away by your meal with us. We strive to provide each and every guest with a five-star experience, so it is disappointing to know that we missed the mark here. If you have any further details pertaining to your visit, we'd love to hear from you. We're always open to hearing feedback from our guests as to how we can improve. Thank you again for your patronage and feedback. We hope to hear from you soon.
   

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7. W

   Woody

   Mississippi3 reviews

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Took my wife for her birthday. My first time to dine at Char. My expectations were higher than the experience we received. My wife order the ribeye steak medium rare plus, however she was served a rare steak. We sent it back and within a very few minutes it was brought back and was cooked perfectly. Salad was great, fried green tomatoes were great and the pecan pie was the highlight of the night.
   

   Char - JacksonResponded 5 days ago

   Hi Woody, thank you for choosing Char for your wife's birthday celebration! We are pleased to hear that you enjoyed your overall experience with us, though I am sorry to learn that we fell short of expectations. We never want our guests leaving with anything shy of a five-star meal; I am glad you spoke up regarding the ribeye to allow us to make it right. If there is ever anything we can do to improve your experience in any way, we welcome the opportunity to rectify that while you're still dining with us! Thank you again for joining us, and we look forward to seeing you and your wife in again soon.
   

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8. A

   Adam VIP

   Memphis/West TN8 reviews

   2.0

   Dined on March 7, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Very unorganized, service slow, food was nothing special. Don’t recommend.
   

   Char - JacksonResponded on March 10, 2025

   Hi Adam, thank you for your recent visit to Char. I am so sorry to learn that you did not enjoy your experience with us, and would love the opportunity to speak with you further. Our goal is to provide each and every guest with professional service and high quality cuisine. I regret that we fell short here. Would you mind sharing your contact information with me so that we can reach out to you regarding your experience? Thank you in advance for your time. I look forward to hearing from you soon.
   

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9. OT

   OpenTable Diner

   Mississippi1 review

   3.0

   Dined on March 2, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Third time going to brunch third time disappointed. First time I ordered the steak Benedict and the English muffin was cold and not toasted. The second trip I ordered the Croque madame and again cold bread, cold ham and egg was over cooked. I sent it back they corrected it The third time, today I ordered the Croque madame and again the bread was not toasted or grilled, it was cold. The meat was cold, it was a cold ham sandwich with an egg on top.I had to send it back. third strike I will not be back for brunch.
   

   Char - JacksonResponded on March 4, 2025

   Hello, I'm very sorry to hear this! We'd like to speak with you in more detail about your experience with us, as this is far from the level of quality cuisine that we strive to provide our guests. Would you be willing to share your contact information so that our General Manager can reach out to you directly? Thank you in advance for your time!
   

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10. B

    Bianca

    Mississippi1 review

    5.0

    Dined on March 2, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    First time eating here and I must say the service was Phenomenal !!!!!! My waitress was very attentive, helpful and respectful. I would most definitely recommend this place for a very special occasion. And I will be going again
    

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