Chama Gaucha - Chicago

Review summary

1. C

   Carolyn

   Chicago

   14 reviews

   5.0

   14 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always exceptional! Our favorite restaurant. Excellent food, perfect service and wonderful atmosphere.
   

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2. R

   Ricky

   Chicago

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   Service was poor only saw our server 3 times in an hour and a half. But he was at every other table in the room non stop was put in the corner and forgot about basically this serving staff sucked today
   

   Chama Gaucha - ChicagoResponded 1 day ago

   We sincerely apologize for your disappointing experience at Chama Gaucha. We understand your frustration with the service you received, and we apologize for the lack of attention from your server. We strive to provide exceptional service to all of our guests, and it seems we fell short on this occasion. We will address these concerns with our team to ensure this doesn't happen again. We value your feedback and hope you'll give us another opportunity to provide you with a better experience.
   

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3. S

   SaraBeth

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Luis, our waiter, was friendly. He also asked us if there was a specific skewer we would like to visit our table. Cheesecake Fireball was better than expected. Enjoy!
   

   Chama Gaucha - ChicagoResponded 1 day ago

   Thank you for your kind words! We're glad you enjoyed your dining experience at Chama Gaucha. We're delighted to hear that Luis provided friendly and attentive service. We'll be sure to pass along your compliments to him. We're also glad you enjoyed the Cheesecake Fireball! We look forward to welcoming you back soon!
   

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4. J

   Jason

   New York City

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very impressed. Place was packed and great food.
   

   Chama Gaucha - ChicagoResponded 1 day ago

   Thank you for your kind words! We're thrilled to hear that you enjoyed your experience at Chama Gaucha, despite it being a busy night. We look forward to welcoming you back soon!
   

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5. E

   Erick

   Chicago

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 5

   This was my second time going to Chama Gaucha, first time was a great experience 5 star. Yesterday was far from 5 star, I understand it is close to the holidays and they are very busy but the service provided was poor. I brought in a group of employees to celebrate the holidays, we were taken to our table and no one came for about 10 mins other than bringing us water. when our waitress finally came, I asked for menus because we didn't have any she brought 1 for a table of 8. I asked for a drink and mentioned everyone will order tier own drink she then left for about 5 minutes without taking everyone else order. she came back and I mentioned they needed to order, finally she took the order and left. No one ever asked us if we were ready to start eating or even greeted us or made suggestions. I took it upon myself to tell my team to get up and help themselves to the salad bar. We finished our delicious salads, colt cuts and veggies and started with the meat experience. This was the best part of the dinner experience but unfortunately it took them just over 30 minutes to bring our drinks to the table. From when we sat down at 7:15pm we did not receive drinks until about 8pm! Again, totally understand the holiday rush but 30-45 mins for a drink is a bit much. No one ever came to say sorry for the delay or anything. overall It will be a bit before I can recommend or go back.
   

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6. E

   Erick

   Chicago

   1 review

   4.0

   1 review

   Dined on December 15, 2024

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 5

   The food was great, as well as the drinks. I was celebrating my anniversary but the service at the end was not so great, waited 15-20 minutes for our server to come back just to bring our check!!
   

   Chama Gaucha - ChicagoResponded 7 days ago

   We appreciate you taking the time to share your experience. We're sorry to hear that your evening ended on a less-than-ideal note. Your feedback is important to us, and we'll use it to improve our service. Thank you for your understanding.
   

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7. G

   Gilber

   VIP

   Las Vegas

   37 reviews

   5.0

   37 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chama Gaúcha is always a good choice for special occasions
   

   Chama Gaucha - ChicagoResponded 7 days ago

   Thank you for the kind words! We're thrilled to hear that you had a wonderful experience at Chama Gaúcha. It's always our pleasure to celebrate special occasions with our guests.
   

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8. A

   Adam

   Chicago

   1 review

   5.0

   1 review

   Dined on December 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Seated quickly and service was outstanding. Food was amazing. 
   

   Chama Gaucha - ChicagoResponded today

   Thank you for your kind words! We look forward to welcoming you back soon!
   

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9. M

   Monica

   VIP

   Chicago

   14 reviews

   3.0

   14 reviews

   Dined on December 11, 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 2

   Excessively loud. Good food but seemed overbooked
   

   Chama Gaucha - ChicagoResponded today

   We understand your concerns regarding the noise level and the perceived understaffing. We strive to maintain a comfortable and enjoyable atmosphere for all our guests, and we apologize if the noise level impacted your dining experience. We appreciate your feedback and hope you'll consider giving us another opportunity to provide you with a more enjoyable dining experience in the future.
   

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10. A

    Alexis

    Chicago

    2 reviews

    5.0

    2 reviews

    Dined on December 8, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Outstanding service, I love this place, best food good service.
    

    Chama Gaucha - ChicagoResponded today

    Thank you for your kind words! We're thrilled to hear that you enjoyed the outstanding service and delicious food at Chama Gaucha. We look forward to welcoming you back soon!
    

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