Castillo Craft Bar + Kitchen

Review summary

1. L

   Lu

   Jacksonville

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   I recently visited Castillo Craft Bar + Kitchen with my family… it was 8 of us… We supposedly were going to get a Festive Christmas Dinner as it was announced on their ads. We reserved for Christmas Day but unfortunately, the experience did not meet at all expectations. For the high price point, $95 per person +tax + minimum 20 % gratuity. the portions were shockingly small (will add some pictures) leaving us disappointed at every course. The appetizers were extremely limited, offering barely enough for 4/5 people and we were 8. (Same size plate was served for a table of 2) The second course—a Caprese salad—was an even bigger letdown. Just 6 of us barely got a single tomato, which felt more like a garnish than an actual dish. I needed to ask our waitress if we were missing an extra tray and his answer was no … so I needed to ask if they could bring more so my sons could get something. Usually when you are a large group and the table is big like ours they put 2 different trays so everybody can serve themselves. Our table was located inside a separate kind of private room that was also being used as storage for tables and chairs… No salt & pepper, no bread offered at all, we had to ask for water several times as nobody seemed to be interested on taking care of us… The entrees were average at best—nothing memorable or worth the cost. To make matters worse, the dessert took an unreasonably long time to arrive, extending an already lackluster meal. Overall, the experience was extremely overpriced and underwhelming. I wouldn’t return or recommend this experience to others.
   

   Castillo Craft Bar + KitchenResponded today

   Lu, we're truly sorry to hear about your experience at Castillo Craft Bar + Kitchen. We understand that the menu and portions did not meet your expectations, and would have brought out more items for anyone that requested. We strive to provide a memorable experience for all our guests, and it's clear we missed the mark during your visit. We are sorry to hear that you did not enjoy the Dixon dining space as we guest who rent this space on a weekly basis. Your feedback is invaluable to us and we assure you that we will take steps to improve our service. We hope you will give us another chance to provide a better dining experience.
   

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2. OT

   OpenTable Diner

   Tampa

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   We booked in advance for Christmas Day, at that time the menu was still “coming soon”. If the menu had been available prior to booking I would not have booked. In my opinion the food was not worth the $$. The only appetizer wasn’t what I was expecting, Brussels, cured salmon, pimento cheese, and picked tomatoes. The salad was tasty. The main course options were fairly standard, hubby had the stuffed flounder and I tried the turkey cobbler. It was more like a pot pie type but with a drop biscuit on top instead of crust. It was okay at best, the fish was good. There were 3 options for dessert, gingerbread Yule log, bread pudding, and a cheesecake. The bread pudding tasted good but would have been better warm. I did not care for the gingerbread. If I could have cheesecake I would have opted for that. I think I would be willing to try their standard menu but not sure I would no another pre fix event.
   

   Castillo Craft Bar + KitchenResponded today

   Thank you for taking the time to post a review. We apologize on any confusion regarding the menus, as they have been posted on our website since we opened the booking process but clearly failed to communicate that. We appreciate your feedback on the menu items and will utilize it to continue to grow our team and the offerings that we provide. We hope that you will join us again in the future to showcase the Castillo!
   

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3. E

   Elena

   Columbus

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Basic buffet, happy you were open for the holiday, expected a more festive atmosphere & larger buffet. Ie. Cook to order eggs or just omelet station or brunch items…smething fancy for being a Renaissance Hotel.
   

   Castillo Craft Bar + KitchenResponded today

   Elena, thank you for taking the time to share your feedback with us. We're sorry to hear that our buffet didn't meet your expectations, especially during the holiday season. We strive to create a festive atmosphere for our guests, and we're disappointed that we fell short this time. We appreciate your feedback regarding the size of our buffet and we'll certainly take it into consideration. We're glad to hear that you found our service satisfactory and we hope to have the opportunity to serve you better in the future.
   

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4. TP

   TracyP

   VIP

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Christmas breakfast in the ballroom, cost $30 pp for a very basic buffet, scrambled eggs, and a few sides. Service was good, we were promptly seated at check in and closing our tab was also quick. Food was fine but not special. Ambiance was minimal Christmas decorations, nothing like the outdoor decorations which are stunning. Next time we would go to a local restaurant that did not take reservations and just patiently wait in line.
   

   Castillo Craft Bar + KitchenResponded today

   Thanks for visiting us and posting a review Tracy. We're glad to hear that you enjoyed your Christmas breakfast at Castillo Craft Bar + Kitchen. We appreciate your feedback on our service and food, and we're sorry to hear that our buffet options didn't meet your expectations. We will review your feedback with the team to work on continuing to develop our holiday offerings. We're glad you found our service prompt and your tab quick. We hope to have the opportunity to serve you again in the future.
   

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5. s

   savannah

   Portland

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 5
   4. Ambience 3

   The buffet was stated as $15 a piece and nothing on OpenTable ever mentioned that this is just a deposit. So I bought 2 for $30 and added a $8 dollar tip which said is for the waiter. I get there and finish eating and then a bill comes for $45 dollars more. The waiter told me the $30 was just the deposit but he wasn't sure if he gets the tip or not. Which is sad because he should. Honestly the breakfast is only worth maybe $20 a piece tops. It was more continental. Nothing fresh made so it was irritating paying almost $80 dollars for 2 people to eat breakfast. I left feeling like I wasted so much money. There was oj, coffee, tea, oatmeal, silver dollar basic pancakes, eggs, Bacon, potatoes( these were really good), fruit, Danish, and toast/bagel. That's it! So sad I could have just ate at my hotel. Not their fault but I don't eat eggs or bacon so really left feeling sad I wasted my money and so wish I could have a refund and wish I would've chose somewhere else.
   

   Castillo Craft Bar + KitchenResponded today

   We appreciate your feedback and we're sorry to hear about your experience at Castillo Craft Bar + Kitchen. We understand that our buffet pricing and lack of freshness did not meet your expectations. We also regret any confusion regarding the tip. We strive to provide exceptional service and value for our guests. Your feedback is crucial for us to improve.
   

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6. a

   andrea

   Atlantic City

   7 reviews

   2.0

   7 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   Christmas breakfast buffet was extremely underwhelming. What one usually receives for free at various Marriott hotels for breakfast, we were charged $30 each. We have no issues spending that price for a good breakfast. But we were served powdered eggs, cold pancakes and oatmeal that had the consistency of cement. A big disappointment and waste of money.
   

   Castillo Craft Bar + KitchenResponded 1 day ago

   Thanks for visiting us, Andrea. We're sorry to hear that your Christmas breakfast buffet experience didn't meet your expectations. We understand that the quality of our food is important to our guests, and we regret that you found it underwhelming. We appreciate your feedback and will take it into consideration as we strive to improve our offerings.
   

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7. A

   Angelina

   West Palm Beach

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 1

   Food was not great for the price paid $80 for 2 and only had a small oatmeal and coffee!!
   

   Castillo Craft Bar + KitchenResponded 1 day ago

   Angelina, we're sorry to hear that you didn't enjoy your meal at Castillo Craft Bar + Kitchen. We strive to provide our customers with high-quality food at a reasonable price, and it's clear we missed the mark during your visit. We appreciate your feedback and will use it to improve our offerings and service.
   

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8. H

   Heymee

   Miami

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 5

   The food was not good and the price expensive The food was not good and the price expensive
   

   Castillo Craft Bar + KitchenResponded 1 day ago

   Thank you for takin the time to post a review. We're really sorry to hear about your disappointing experience at Castillo Craft Bar + Kitchen. We take your feedback seriously and we're disappointed to hear that our food and pricing did not meet your expectations. We strive to provide high-quality food and a fair value for our customers, and we're sorry we fell short this time.
   

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9. A

   Adriana

   Miami

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went on Christmas Eve to have dinner and the place was stunning, the food was amazing and the service as well. Very good dining experience
   

   Castillo Craft Bar + KitchenResponded today

   Adriana, thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic dining experience at Castillo Craft Bar + Kitchen on Christmas Eve. It's great to know that our stunning decor and delicious food lived up to your expectations. We strive to make every visit a memorable one and your kind words are a testament to our efforts. We can't wait to welcome you back on your next visit to our restaurant.
   

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10. OT

    OpenTable Diner

    Tampa

    1 review

    5.0

    1 review

    Dined 1 day ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great atmosphere, and great food also the staff very generous
    

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