CASA NEOS

Review summary

1. C

   Cameron

   VIP

   New York City

   7 reviews

   1.0

   7 reviews

   Dined today

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 3

   Although food was great. Service was horrendous. Waited an hour to be seated. And after complaining? The manager who finally seared us made us feel like haven’t out of his way to find us a table and we should be grateful. Really? Service afterwards continued to be disaster. Took another hour to get our food. Items missing. No apologies by anyone. Will never go back.
   

   Is this helpful?

   Report
2. D

   Dina

   VIP

   Montreal

   14 reviews

   4.0

   14 reviews

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Vibrant and fun ambiance with great Mediterranean cuisine.
   

   Is this helpful?

   Report
3. L

   Lesli

   VIP

   Tampa

   8 reviews

   5.0

   8 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Yesterday was our first time,, we love it, the food was delicious ,,, the restaurant so beautiful the staff and ambience was amazing !! We are going back ♥️
   

   Is this helpful?

   Report
4. L

   Leona

   VIP

   Miami

   8 reviews

   1.0

   8 reviews

   Dined today

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   Beautiful vibe, yummy food however all ruined by inexperienced management. Awful, atrocious - And extremely hostile as well as arrogant behavior of management. The wait staff is not careful and yes accidents happened but when you carry trays of 18 cocktails which is dangerous, off course it will fall. It fell all over my daughter and glass shards were everywhere. They barely offered and apology and didn’t even remove the items off the bill that were covered in glass. One of the nasty managers was coming up to my kid and telling him to sit straight and behave while he was leaning over on the couch. He wasn’t doing anything disrespectful or disruptive at all. The wait staff barely checked on our table and then at the 2 hour marked threw us the bill without even offering dessert. It’s a shame because the food is great and so is the vibe but our dinner was ruined purely due to the lack of respect from the management and the staff. Will never go back to this place especially after spending $3k!!!!!!
   

   Is this helpful?

   Report
5. A

   Anna

   VIP

   Miami

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent quality ,fresh ,delicious food ! Will definitely go back soon !
   

   CASA NEOSResponded 1 day ago

   Dear Anna, Thank you for your excellent feedback! We are delighted to hear that you enjoyed the fresh and delicious food at our Mediterranean restaurant. We look forward to welcoming you back soon for more delightful experiences by the Miami River, perhaps while relaxing at our waterfront dining area or enjoying our cocktail bar. Sincerely, CASA NEOS
   

   Is this helpful?

   Report
6. M

   Mario

   Charlotte

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our experience was disappointing from start to finish. We waited over an hour to sit, another hour for our food, which turned out to be cold and extremely small portions—barely enough for one person in a party of five. There was no entertainment to make up for the long delays, and on top of that, errors with our bill took over 30 minutes to fix. All this after paying $1,868 upfront, plus additional costs for drinks. It literally felt like a scam. I would avoid this place at all costs. There are plenty of other options in Miami to choose from!
   

   Is this helpful?

   Report
7. S

   Sari

   VIP

   Miami

   6 reviews

   1.0

   6 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 3

   I am VERY disappointed in our NYE experience. Our reservation was at 9:30pm. We arrived and checked in at 9:20pm. After checking in with the hostess 3 times our table was finally ready at 10:33pm. We watched empty tables slowly fill up with people who arrived after us. Only to find the table we were being seated at was the very last table on the dock outside furthest away from everything. We sat at the bar like civilized people waiting for our table. Paid a $400 bar bill twice. The way we were treated by the hostess was incredibly unacceptable. She just kept saying there are no other tables available, that is the last one. So of course there was nothing to be done at that point. However, we arrived before many of the tables that were sat in the dining room. We will never be going back. We will be telling our entire network of this experience. Infatuation was right.
   

   1 person found this helpful

   Report
8. OT

   OpenTable Diner

   VIP

   New York City

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Came here for New Year’s Eve dinner and we were seated at the dead zone outside. No speaker no fire show no service no nothing. What a waste. Why offer a table at this part of the restaurant if you’re going to offer a horrible experience. Especially on New Year’s Eve. If the food and service was somewhat OK then I wouldn’t be leaving this review but everything just went downhill. This is a great place to come for drinks, but I would consider going elsewhere for the food 
   

   1 person found this helpful

   Report
9. A

   Alexandra

   San Francisco

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Terrible food; slow service; came to celebrate a birthday and there was no congratulations or anything from the staff. Our reservation was at 7:15 and we didn’t finish eating until 11 pm - and the staff pushed us out for the next seating like it was our fault that the food took so long.. horrible hospitality, food, service
   

   1 person found this helpful

   Report
10. O

    Osvaldo

    VIP

    London

    3 reviews

    5.0

    3 reviews

    Dined 2 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The best New Years eve dinner I have attended in Miami, everything was perfect
    

    CASA NEOSResponded 1 day ago

    Dear Osvaldo, Thank you for your fantastic feedback! We are delighted to hear that you had such a memorable New Year's Eve at our Mediterranean restaurant. Celebrating by the Miami River truly enhances the experience. We hope to welcome you back soon for more delightful moments, perhaps with some live music by the waterfront! Sincerely, CASA NEOS
    

    Is this helpful?

    Report