Casa Don Alfonso - The Ritz-Carlton St. Louis

Review summary

1. F

   Fantastic VIP

   Caribbean12 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic variety of food, service was amazing and the coffee was delicious - and our waitress told us all about where the coffee beans came from.
   

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2. S

   Sheri VIP

   St. Louis1 review

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   The food was excellent but found being informed that we had to eat dinner in a 90 minute time frame on a Saturday night very off putting.
   

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3. OT

   OpenTable Diner

   St. Louis1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous all around. Amazing food - especially the grilled octopus and tuna tartare. Beautiful ambience.
   

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4. P

   Peter VIP

   St. Louis19 reviews

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had been for dinner in the past and went to brunch here for the first time today. It was outstanding! We already made our reservations to return with our family for Mother's Day!
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded 7 days ago

   Hey Peter, Wow! We're thrilled to hear that your recent visit to Casa Don Alfonso - The Ritz-Carlton St. Louis was outstanding. It's great to know that you enjoyed both your dinner and brunch, and that you're planning to return for Mother's Day. We strive to create memorable experiences for our guests, and your kind words are a testament to our efforts. We can't wait to welcome you back for another outstanding experience. Warm regards, The Management Team
   

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5. BL

   BarbraL

   St. Louis3 reviews

   4.0

   Dined on March 2, 2025

   1. Overall 4
   2. Food 5
   3. Service 1
   4. Ambience 5

   Great food and selection for buffet. Service was lacking unfortunately, but server was polite and friendly. Waiting to order drinks, plates were not being cleared in a timely manner (had to ask), and forgotten drinks.
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded 7 days ago

   Thanks for visiting us, BarbraL! We're thrilled to hear that you enjoyed our food selection and found it satisfying for a buffet. We apologize for the service issues you experienced. We aim to provide excellent service and it seems we fell short during your visit. We appreciate your feedback and will use it to improve. We hope to welcome you back to Casa Don Alfonso - The Ritz-Carlton St. Louis soon.
   

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6. G

   Gina

   Kansas City4 reviews

   2.0

   Dined on March 1, 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 4

   Disappointed. For the price point, this place should be a slam dunk, but unfortunately, it left us wanting more. The quality of the food was subpar—everything was bland, and we even had to ask for salt and pepper to add some flavor. The presentation was mediocre at best. Overall, it just didn’t meet expectations, and we were left unimpressed.
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded on March 2, 2025

   Hello Gina, We're truly sorry to hear about your recent experience at Casa Don Alfonso - The Ritz-Carlton St. Louis. We understand that you were disappointed with the quality of our food and service, and we sincerely apologize for falling short of your expectations. We pride ourselves on delivering high-quality meals and it seems we missed the mark this time. Your feedback is invaluable to us, and we will certainly take your comments into consideration as we continually strive to improve our offerings. We hope you will give us another chance to impress you in the future. Best regards, The Management Team
   

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7. S

   Scott VIP

   St. Louis18 reviews

   5.0

   Dined on February 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Simply put - a great dining experience. I've been lucky enough to travel to the Amalfi Coast a couple of times, and this is like going without the jetlag. Each one of our dishes (we split soup, salad), and both ordered a pasta was literally like "being there". You don't find this food often, and it's a special place.
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded on March 2, 2025

   Thanks for the feedback, Scott! We're thrilled to hear that you had a great dining experience and felt like you were in Italy. It's wonderful to know that our dishes transported you there and that you found our food to be like 'being there'. We're also delighted that you enjoyed your pasta as much as you did. Your kind words truly made our day! We look forward to welcoming you back on your next trip to St. Louis.
   

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8. R

   Robert VIP

   Denver3 reviews

   4.0

   Dined on February 26, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great business dinner… enjoyed by all. Only issues was that one of the main course menu orders was mistakenly delivered. The server corrected, but was delivered after others in the Party were finished. She sincerely apologized.
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded on February 27, 2025

   Hi Robert, Thank you for choosing Casa Don Alfonso - The Ritz-Carlton St. Louis for your business dinner. We're thrilled to hear you and your party enjoyed your dining experience. We apologize for the mix-up with your main course order and the service lapse. Your feedback is invaluable and we will ensure to improve on these issues. We look forward to welcoming you and your friends back for another great dining experience. Best regards, The Management Team
   

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9. E

   Eya VIP

   St. Louis2 reviews

   2.0

   Dined on February 23, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Poor service. Had to ask multiple times to have someone come take our drink order. Won’t be going there again.
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded on February 27, 2025

   Hello Eya, We're truly sorry to hear about your recent experience at Casa Don Alfonso - The Ritz-Carlton St. Louis. It's disappointing to know that our service did not meet your expectations. We strive to provide our guests with exceptional service and it's clear we fell short during your visit. We appreciate your feedback and will use it to make necessary improvements. Best, The Management Team
   

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10. H

    Hydeia

    Baltimore1 review

    1.0

    Dined on February 23, 2025

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 3

    I chose this restaurant to celebrate my birthday, expecting a great experience, but I was extremely dissatisfied with both the service and the food. From start to finish, the experience was nothing short of disappointing. First, despite having a 7:30 PM reservation, my party was not seated until well over 40 minutes later. While waiting, we noticed other tables being offered bread and beverages, yet we were not extended the same courtesy. Once we were finally seated, the service remained painfully slow. It took a significant amount of time before anyone even took our drink orders, adding to our frustration. To make matters worse, a staff member named Rinaldo was pouring water near our table and nearly spilled it on my friend’s phone. Instead of acknowledging his mistake, he neither apologized nor made any effort to clean it up. Later in the evening, when I needed water to take my medication, Rinaldo outright denied my request, stating that the restaurant was about to close. I have never been denied water at a restaurant, especially as a paying customer, and I found this to be extremely rude and unacceptable. Overall, this was a terrible experience. The service was slow, the staff was unaccommodating and impolite, and the evening that was supposed to be a celebration ended up being extremely disappointing. I will not be returning to this restaurant, nor will I be recommending it to anyone.
    

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