Casa Chow

Review summary

1. E

   Emma

   London

   9 reviews

   1.0

   9 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Awful service, waited an hour just for our drinks. Then food came one plate at a time, not together. Menu has changed from a year ago and not authentic now. Won’t be returning.
   

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2. P

   Patrick

   London

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   We sat outside and the first of our starters arrived followed by a 40 minute wait for the other starters. Staff didn’t offer any drinks or water during that time. They also didn’t seem to realise they had forgotten about us. Was just awkward and they didn’t seem to care when we asked about what was going on. We weren’t drinking alcohol but were offered a free round of drinks or dessert. We left and didn’t order mains. The food that did arrive was good but I wouldn’t go back based on the service.
   

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3. R

   Ria

   Gold Coast

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   The food is lovely but unfortunately the service really lets this place down.
   

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4. R

   Roman (Romeo)

   Brisbane

   1 review

   4.0

   1 review

   Dined on February 14, 2025

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   Had a booking for two originally but got it changed for four. However they still couldn’t accept our party of four to seat at a big enough table for all of us. But other than that everything was perfect. (Dragonfruit cocktail was disgusting)
   

   Casa ChowResponded today

   Hola Roman, Thank you for your review. We're delighted you enjoyed your Valentines Day dinner with us! We appreciate your feedback regarding our table sizes and Dragonfruit Fauxito, and have passed this along to the Restaurant and Bar Managers for review. We hope to welcome you back again for an even better dining experience. Gracias, Team Casa
   

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5. K

   Kellie

   VIP

   Brisbane

   5 reviews

   5.0

   5 reviews

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food, great atmosphere and fabulous service.
   

   Casa ChowResponded today

   Hola Kellie, Thank you for your review. We're thrilled you enjoyed your Valentines Day dinner with us, we loved hosting you! We hope to welcome you back for another Chino Latino filled evening soon. Gracias, Team Casa
   

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6. B

   Brett

   Brisbane

   1 review

   2.0

   1 review

   Dined on January 15, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Food was excellent. Service was average as it was very noisy and waitress had difficulty understanding orders Took over 30 minutes to pay account. Manager was not forthcoming to assist the waitress. QR code not scanning. Charged double the price for wine. Served 250ml glasses without asking and this was not an option on the menu. Additional items added to the account. Left with a bad taste
   

   Casa ChowResponded on January 28, 2025

   Dear Brett, Thank you for your review. We're sorry to hear the service you received was below our usual standard. We appreciate your feedback, and have passed this along to our restaurant manager for review. The experience you describe is not inline with our sequence of service, and we are sincerely sorry you experienced this. We would love to hear more about your experience, and how we can continue to improve. We would also be happy to provide a refund for any items accidentally put through your bill by mistake! Kindly contact us via the email below and we will arrange this for you straight away. We look forward to hearing from you, and hope to make amends. Thank you kindly, Team Casa
   

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7. S

   Shanela

   Brisbane

   1 review

   3.0

   1 review

   Dined on December 13, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   All the food we ordered were really salty but we were too hungry to have waited and so didn't want to send dishes back. Most of us did not finish our food.
   

   Casa ChowResponded on December 19, 2024

   Dear Shanela, Thank you for your review. We're sorry to hear the food you received was overly salty. This is not our usual standard, and we assure you if we were made aware of this on the night, we would have offered you a replacement meal or discount on your bill. We appreciate your feedback, and have passed this along to our head chef for review to ensure this never happens again. We would love to hear more about your experience, and how we can continue to improve. Kindly contact us via the email provided below. We look forward to hearing from you, and hope to make amends. Thank you kindly, Team Casa
   

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8. A

   Anna

   Brisbane

   1 review

   5.0

   1 review

   Dined on December 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful little restaurant with nice food and interior. The service was fantastic.
   

   Casa ChowResponded on December 9, 2024

   Hola Anna, Thank you for your review. We're thrilled you enjoyed your dinner! We hope to welcome you back again soon. With love, Team Casa
   

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9. R

   Rhiannon

   Brisbane

   1 review

   3.0

   1 review

   Dined on November 30, 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   The food and venue was absolutely stunning. Meals came out in an extremely timely manner, but there was a long wait on drinks.
   

   Casa ChowResponded on December 17, 2024

   Dear Rhiannon, Thanks for your review. We're sorry to hear you experienced long wait times for your beverages. We appreciate your feedback, and have passed this along to our restaurant and bar managers for review. The experience you describe is not inline with our sequence of service, and we are sincerely sorry you experienced this. We would love to hear more about your experience, and how we can continue to improve. Kindly contact us via the email supplied below. We look forward to hearing from you, and hope to make amends. Thank you kindly, Team Casa
   

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10. R

    Rebecca

    Brisbane

    5 reviews

    5.0

    5 reviews

    Dined on November 20, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This is our second time dining at Casa Chow... we loved it. Sadly some of the menu items we really enjoyed on our first visit were no longer on the menu at our visit less than two weeks later, but the food was still very tasty and service was very good. Thank you!
    

    Casa ChowResponded on November 22, 2024

    Hola Rebecca, Thank you for your review. We're thrilled you enjoyed your evening with us! Our menu changes seasonally, with the latest change happening last week. We value all guest feedback and would love to know which items from our Autumn/Winter menu you enjoyed most, and any feedback regarding our new Summer menu! Please contact us via the email address privately messaged to you and we will keep this in consideration for future menu updates! Gracias, Team Casa
    

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