Carbone Vino

Review summary

1. G

   Greg VIP

   Naples24 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Mackenzie our server was one of the best servers ever. Thank you again!
   

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2. K

   Kamansfi24354555555555555 VIP

   Fayetteville3 reviews

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   Our waitress (really short hair smaller girl) while she wasn’t bad, she wasn’t the most attentive. The other main issue was when I asked if our pasta dish could come out with my actual meal, she was quick to tell me that wasn’t possible. I ordered the chicken and my husband ordered pizza (two separate meals) as I wasn’t having pizza. We were both going to share the gluten free pasta but due to my blood sugar I need to eat protein before carbs which is why I wanted the pasta out with my dish. So the pasta comes out with the pizza and my chicken comes out literally 35 minutes later - so my pasta sat on my plate and by the time I got to eat it was obviously cold. My husband waited for me to eat so his pizza was cold also…Other restaurants similar to here never have any issues if I request this.
   

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3. OT

   OpenTable Diner

   Dallas1 review

   4.0

   Dined on March 17, 2025

   1. Overall 4
   2. Food 5
   3. Service 1
   4. Ambience 4

   Got this reservation for my parents anniversary. They absolutely loved the food but waiter was not the friendliest.
   

   Carbone VinoResponded on March 24, 2025

   Hi there, Thank you for sharing your feedback with us! We're delighted to hear that your parents enjoyed their anniversary dinner and appreciated the food at Carbone Vino. We strive to provide great service alongside great dishes, so I apologize that the interaction with your waiter didn't meet your expectations. We will certainly address this with our team to ensure a friendlier atmosphere in the future. We hope to welcome you and your family back soon for another memorable experience! Sincerely,
   

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4. I

   Ivy

   San Diego18 reviews

   5.0

   Dined on March 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service were great. Drinks were amazing! Will definitely go back!
   

   Carbone VinoResponded on March 23, 2025

   Hi Ivy, Thank you for sharing your wonderful feedback on OpenTable! We're delighted to hear that you enjoyed the food, service, and drinks. Your enthusiasm truly makes our day. We can’t wait to welcome you back to Carbone Vino Dallas for another great experience!
   

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5. H

   Henry

   Dallas1 review

   3.0

   Dined on March 9, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   We had to wait 20 minutes past our reso for seating. The cocktails were sub par and the food was just ok.
   

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6. OT

   OpenTable Diner

   Charleston3 reviews

   5.0

   Dined on March 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Incredible service and food. We had an amazing time!
   

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7. C

   Chelsea

   Miami8 reviews

   5.0

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Beautiful ambiance! Very romantic atmosphere & the Spicey rig was top tier!
   

   Carbone VinoResponded on February 26, 2025

   Hi Chelsea, Thank you for your wonderful review on OpenTable! We're delighted to hear that you enjoyed the beautiful ambiance and found the atmosphere romantic. It's also fantastic to know that you loved the Spicy Rig—one of our favorites! We hope to see you again soon for another special evening.
   

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8. S

   Stan

   Dallas6 reviews

   5.0

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The experience was nice and I’ll go back soon. The staff was pleasant and the food was delicious and plentiful. I feel the place is very exuberant and the atmosphere is appealing. Great night
   

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9. S

   Shaina

   Dallas1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   0 out of 10. Would not recommend. Food was mid to terrible: More on the terrible side.
   

   Carbone VinoResponded on February 28, 2025

   Hi Shaina, I sincerely apologize for your recent experience at Carbone Vino Dallas. It's disappointing to hear that we fell short in providing you with a great meal. I was hoping you could provide some specifics in regard to what items that may have detracted from your experience. I appreciate your business and hope to hear from you at your convenience. Best Regards, Mark Jodinskas
   

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10. K

    Kristen VIP

    Kansas City1 review

    1.0

    Dined on February 13, 2025

    1. Overall 1
    2. Food 1
    3. Service 3
    4. Ambience 3

    I don’t even know where to start with this disaster of a dining experience. It’s honestly unbelievable how bad this was. First, I have heard so many amazing things about Carbone and Vino, I was so excited to reserve a table for my birthday and explore what all the hype was about. It was the perfect intimate setting to share with my loved one on my special day but let’s talk about the pizza. It came out looking like a piece of charcoal. The crust was so burnt, it could’ve been mistaken for a tire. Every bite tasted like licking an ashtray, and it wasn’t even the “crispy” kind of burnt — it was the "we forgot about it in the oven" kind of burnt. How does anyone mess up pizza that badly? Then came the bread. You’d think bread is easy to get right, right? WRONG. The loaf was severely burnt as well, and I was barely able to take a bit before the overwhelming flavor of burnt bread overwhelmed my taste buds. Every time I took a bite, I had to choke it down with water, but that barely helped. I’m still trying to figure out how they managed to burn something as simple as bread. And to top it off, the waiter brought a single birthday candle on a plate that fell over and almost set the table on fire! I know the waiter was trying for it to be a nice gesture. It was like a slap in the face after my horrific meal experience. No dessert or scoop of gelato literally just a candle on a plate. The candle fell over and was dripping hot wax over the plate and it was just embarrassing dinning experience. I would love to give this establishment another shot because of all the hype but not at my expense. All of this ruined my birthday celebration.
    

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    Carbone VinoResponded on February 24, 2025

    Hi Kristen, Thank you for sharing your experience with us, and I want to sincerely apologize for the unfortunate events that unfolded on your birthday celebration. It’s upsetting to hear that both the pizza and bread did not meet the standards we strive for. This is not the typical feedback we receive from our pizza and bread and not sure if this was ever sent back or comped by management? We currently do not offer complimentary desserts for special occasions, and I apologize for the candle mishap as well. I can assure you that our pizzas are quite popular amongst our guests and I'd be happy to take care of a complimentary pizza on your next visit or similarly priced item as well as a choice of dessert. I appreciate your business and hope for the opportunity to host you again in the future. Best Regards, Mark Jodinskas
    

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