CAÑA - Fairmont El San Juan Hotel

Review summary

1. M

   Mayra

   Miami

   5 reviews

   4.0

   5 reviews

   Dined today

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Estupendo , comida , servicio y ambiente . Ayer estuve en cena .
   

   Is this helpful?

   Report
2. E

   Ester

   Caribbean

   1 review

   4.0

   1 review

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had reservations for noon. Arrived a bit early and were told the restaurant was closed and to go to the pool bar. I was confused and asked the bartender. He said that they close to clean after breakfast and to go back at noon. My party had the chicken sandwich (very good), the hamburger ( good but he asked for medium rare and got medium well) the Mahi tacos (very plain fish with pickled cabbage and sauce), and I had the snapper. The snapper was very oily and left grease all over the fried I had as a side. Gabriel, our server, was very nice.
   

   Is this helpful?

   Report
3. A

   Arlene

   New York City

   6 reviews

   1.0

   6 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Made a reservation here for Christmas Eve dinner. The restaurant itself was fine in terms of service and the hardworking waitstaff who were doing their best at their jobs. The issue we had was the fact that we were not guests of the ESJ Fairmont hotel and they do not offer complimentary parking for people dining here, which is absolutely ridiculous, especially since we ended up spending over $350 dollars for an underwhelming, subpar buffet meal for 3 people, to which inexplicable “food” taxes were lobbed on to the bill. The most offensive aspect was being told the parking would be validated by the hostess and then finding out (later at the pay gate) that there is only a $5.00 discount taken off for the first hour of parking. After trying to contact someone on the phone, we were hung up on so we had to repark our vehicle and physically go back to the restaurant to be told “whoops, it’s not “validated” parking, but a $5.00 off discount”the restaurant referred us to the hotel front desk to check to see if they could remediate the situation. Long story short, after spending almost an hour trying to get the parking validated, being told since it was Christmas Eve, they would fix the situation, the restaurant manager, Vivian, completely dropped the ball. Instead of salvaging a bad experience, with professionalism, she chose to be lazy, and simply did nothing to help improve a ruined customer experience. This has definitely put us off to ever considering staying at this property because if this manager,along with a horrible customer experience on a holiday is the best the Fairmont has to offer, hard pass.
   

   Is this helpful?

   Report
4. K

   Karen

   Washington DC

   27 reviews

   2.0

   27 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 5

   Christmas Eve buffet was wildly expensive and the food was meh.
   

   Is this helpful?

   Report
5. M

   Mayra

   Miami

   5 reviews

   4.0

   5 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Muy bonita , la comida excelente y el mozo muy amable .
   

   Is this helpful?

   Report
6. I

   Ivette

   Caribbean

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff was very friendly and great atmosphere. We enjoyed all of the food.
   

   Is this helpful?

   Report
7. L

   Luz

   Naples

   18 reviews

   3.0

   18 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 2

   I expected better, except for the roast suckling pig and the green banana escabeche, the rest was horrible. It published a festive ambiance, no music, nothing except for an employee dragging chairs back and forth for least 45 minutes. We were blessed with a charming waitress, who was funny and kind. I requested an indoor table and was totally ignored. We were serenaded by coquis. I canceled my Christmas Day and New Year’s Eve dinners.
   

   Is this helpful?

   Report
8. P

   Pam

   VIP

   New York City

   9 reviews

   4.0

   9 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Honestly the service was very good, food was ok but for those prices… not good!
   

   Is this helpful?

   Report
9. E

   Eric

   Caribbean

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and food! Will be back! Great food presentation and flavor!
   

   Is this helpful?

   Report
10. A

    Amy

    VIP

    Philadelphia

    4 reviews

    3.0

    4 reviews

    Dined 5 days ago

    1. Overall 3
    2. Food 5
    3. Service 5
    4. Ambience 5

    Music at pool or party next door was very loud. We had a hard time talking to each other in a normal level.
    

    Is this helpful?

    Report