Cala Scottsdale

Review summary

1. A

   Andrew

   Phoenix

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   Service was terrible. Front of house manager should be fired immediately. This place has so much potential but the customer experience is severely lacking.
   

   Cala ScottsdaleResponded today

   Dear Andrew, I’m truly sorry to hear about your disappointing experience and the concerns you’ve raised. We hold ourselves to high standards, and it’s clear we fell short during your visit. I’d like to learn more about what happened so we can address it properly. Please feel free to reach out to our manager through our website or by phone. Your feedback is invaluable, and we’d love the opportunity to make this right. The Cala Scottsdale Team
   

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2. A

   Aubrey

   Greater Boston

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was phenomenal at Cala! We sat at the bar and the service and food were both perfect. My mom and I split the Flaming Saganaki, Bucatini Wagyu Bolognese and the Moroccan Chicken. Presentation was beautiful.
   

   Cala ScottsdaleResponded today

   Dear Aubrey, Thank you for your wonderful review! We’re thrilled to hear you and your mom enjoyed your time at Cala, from the service at the bar to the delicious dishes. The Flaming Saganaki, Bucatini Wagyu Bolognese, and Moroccan Chicken are some of our favorites, and we’re so glad they impressed. We hope to welcome you back soon for another phenomenal experience! The Cala Scottsdale Team
   

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3. A

   Amy

   VIP

   Seattle

   9 reviews

   3.0

   9 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Cala had a good atmosphere upon entering. nice decor but the music was more like a nightclub than an upscale restaurant. We quickly found out they were understaffed and overbooked for our reservation. In all fairness it was Christmas, but it took two hours to receive our pasta dishes and salad. The food was just ok and the drinks were just ok as well. We won’t be going back.
   

   Cala ScottsdaleResponded 1 day ago

   Dear Amy, Thank you for sharing your feedback. We’re sorry to hear that your visit fell short of your expectations. We appreciate your patience during the busy holiday and regret the delays and your dissatisfaction with the experience. Please feel free to reach out to us through our website or call us directly, as we’d value the opportunity to learn more and make it right. The Cala Scottsdale Team
   

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4. M

   Mark

   VIP

   Phoenix

   11 reviews

   4.0

   11 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   The food was great when it finally arrived. The kitchen was backed up and there was a long wait. It was Christmas and I’m sure they were short handed in the kitchen. The restaurant comped us the food for the inconvenience so we will definitely return.
   

   Cala ScottsdaleResponded 1 day ago

   Dear Mark, Thank you for your kind understanding and patience during your visit. We’re glad you enjoyed the food despite the delay and appreciate your recognition of our team’s efforts on a busy holiday. Your support means a lot to us, and we look forward to welcoming you back for an even better experience next time! The Cala Scottsdale Team
   

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5. L

   Lindsey

   VIP

   Phoenix

   11 reviews

   5.0

   11 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   They had a rough night on Christmas Day. I think the kitchen got behind from the jump. But you know what? They did the best they could with what they had. They comped our drinks and starters because of the delay, and communicated they were behind (although they mentioned it would be half an hour and I think we got our food around the 50-60 minute mark). However, it wasn’t our servers fault. Probably a series of unfortunate events of people showing up late, staying long, and the kitchen missing a couple tickets. They were working on Christmas so me and my family didn’t have to cook. The food was still fantastic when it arrived and they did what they could to make it right. I would eat here again absolutely
   

   Cala ScottsdaleResponded 1 day ago

   Dear Lindsey, Thank you for your understanding and kind words. We’re truly grateful for your patience and recognition of our team’s efforts on what was a challenging night. We’re glad you enjoyed the food and appreciated our attempts to make it right. It’s guests like you who remind us why we do what we do. We look forward to welcoming you back soon for an even smoother experience. The Cala Scottsdale Team
   

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6. D

   Dani

   New York City

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   We went in Christmas and it seemed that the kitchen staff was a bit behind and it took over an hour for our food to come. But we felt for the guys/ girls back there. They were one of the few places open on Xmas and seemed to have gotten slammed. I’d imagine staffing was a little rough too given that it was Christmas. Our waitress was attentive and kept checking in to update us, which we appreciated. The manager was very gracious. They handled a really rough night with hospitality and grace.
   

   Cala ScottsdaleResponded 3 days ago

   Dear Dani, Thank you for spending your Christmas with us and for your kind understanding. We’re sorry for the delay with your food and truly appreciate your patience. It means a lot that our team’s hospitality shone through during a challenging evening. Your thoughtful feedback inspires us to continue improving. We hope to welcome you back for a smoother experience soon! The Cala Scottsdale Team
   

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7. h

   heidi

   VIP

   Phoenix

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   private room, server, and cocktails, great! the wait with cold, bland, expensive food, not good!
   

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8. G

   Graham

   Denver

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Had a wonderful time. Sat by fireplace which was perfect since a chilly day and too open air. Food great. Lobster soup great but a tad salty. Excellent ambiance. All staff exceptional including management
   

   Cala ScottsdaleResponded 1 day ago

   Dear Graham, Thank you for spending time with us and sharing your experience. Sitting by the fireplace sounds like the perfect way to enjoy a chilly day! We’re thrilled you enjoyed the ambiance and service, and we’ll keep your note about the lobster soup in mind. We look forward to welcoming you back for another wonderful visit soon. The Cala Scottsdale Team
   

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9. A

   AJ

   Milwaukee

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food, service and ambience. Our server was incredibly kind and timely, and the vibe was great with music that really fit the setting and was just the right volume. The ricotta and the pork burrito were to die for. Great Christmas dinner!
   

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   Cala ScottsdaleResponded 1 day ago

   Dear AJ, Thank you for choosing Cala Scottsdale for your Christmas dinner! We’re thrilled to hear you enjoyed the food, service, and ambiance. Your kind words about the ricotta and pork burrito mean so much to us, and we’re delighted they hit the spot. We’ll be sure to pass your compliments along to our team. We can’t wait to welcome you back soon! The Cala Scottsdale Team
   

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10. j

    jeremy

    Phoenix

    1 review

    2.0

    1 review

    Dined 4 days ago

    1. Overall 2
    2. Food 3
    3. Service 4
    4. Ambience 3

    everything was great except the music was sooo loud! it felt like a night club
    

    Cala ScottsdaleResponded 1 day ago

    Dear Jeremy, Thank you for sharing your feedback. We’re glad to hear there were aspects of your visit you enjoyed, but we’re sorry the music volume detracted from your experience. We strive to balance the atmosphere for all guests, and your input helps us improve. Please don’t hesitate to reach out through our website or give us a call so we can address any further concerns. The Cala Scottsdale Team
    

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