Burntwood Tavern - Brecksville

Review summary

1. L

   Letitia

   Cleveland

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   I first ordered lobster bisque and my friend order the spicy shrimp maybe bang bang? But thr soup was very good and the shrimp was as well. Came out rather quickly. But the main dish, took a long time. Over an hour after the the apps. Understandable because it was Valentines Day, but still watched people that entered after get their food before. I ordered the Steak frites. The fries were truffle and very good although not a great portion, the steak though? Over cooked and unseasoned. Not even salt. I do not use steak sauce but requested some because of the lack of flavor on the bland and overcooked steak (I irder medium it was closer to well. Very dry). They don't have steak sauce. I ended up dipping it in the ketchup for the fries. It was way too late (8:30 reservation) to ask for them to cook it. Plus they cut it up and I suspected it wasn't allowed to rest 1st. This was my 1st visit.
   

   Burntwood Tavern - BrecksvilleResponded today

   HI Letitia, Thank you for sharing your experience with us. We're so glad you enjoyed the bisque and soup. I'm so sorry your dinner was not up to par. Please let us know anytime our offerings do not meet your standards, we are happy to fix it for you. Marg
   

   Is this helpful?

2. l

   liz

   Cleveland

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Server was great and attentive....we ordered a bunch of appetizers to share and they were all delicious! The cocktails were great as well. Thanks for a great night!
   

   Burntwood Tavern - BrecksvilleResponded 1 day ago

   Hi Liz, We are so happy to hear you had a great time with us. Thank you for the 5 stars we greatly appreciate you!! Marg
   

   Is this helpful?

3. K

   Kim

   Cleveland

   3 reviews

   1.0

   3 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 5
   3. Service 5
   4. Ambience 5

   Since the kitchen was so backed up we opted to have soup and salad. French onion soup was advertised but after waiting 45 min we were told it sold out.
   

   Burntwood Tavern - BrecksvilleResponded today

   Hi Kim, I am terribly sorry for not having the soup. We were a tad busy and it got away from us. Please let me know the next time your in and I will make it u p to you. Marg
   

   Is this helpful?

4. R

   Russ

   Cleveland

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Long wait after being seated. Didn’t get food until 1 hour after being seated due to the holiday and staffing. They do not serve bread at this restaurant. The food was good but wasn’t hot enough. Probably sat before bringing out.
   

   Burntwood Tavern - BrecksvilleResponded 1 day ago

   HI Russ, I apologize for the long wait it was a holiday and we were very busy. Unfortunately we do not have bread service at the Burntwood Tavern. Anytime you are unhappy with your meal please notify a manager we will be happy to replace your dinner. We hope to see you again! Marg
   

   1 person found this helpful

5. J

   Jennifer

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined on February 8, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   We made the reservation for my birthday and they didn’t acknowledge it. The wait time for food was slow and the waitress seemed pulled in many directions unfortunately leaving us to wait for drinks, ordering desserts and then the check. The waitress was lovely personally thgh, didn’t seem to be her fault. The odor of fish was very strong as well. Maybe it gets trapped in the inset dining table but it was STRONG, didn’t seem to dissipate either. Weird. The environment was beautiful and we had a great time overall.
   

   Burntwood Tavern - BrecksvilleResponded 6 days ago

   Hi Jennifer, happy belated birthday! I sincerely apologize for the wait time and the fact your special day was not acknowledged. Please ask for me when you join us again I'd love to celebrate your birthday properly and with a champagne toast! Marg
   

   Is this helpful?

6. J

   Jenn

   VIP

   Cleveland

   13 reviews

   3.0

   13 reviews

   Dined on January 29, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   Honestly, my family and I have been going to this Burntwood for over a decade. The experience has just gotten worse little by little. The bar area always smells like a musty mop or garbage. The walls with the high tops have visible dust bunnies and one floated down onto my hand and I looked up and saw it all. I was just pretty grossed out in general. My mule was served in a tall glass instead of the normal copper mug and food was just decent.
   

   Burntwood Tavern - BrecksvilleResponded on February 1, 2025

   Hi Jenn, Thank you for letting us know about your experience here. I am truly sorry for the issues you experienced. We are going to address them immediately. Thankyou for the feedback, we strive to be better all the time. Marg
   

   Is this helpful?

7. S

   Susan

   VIP

   Las Vegas

   37 reviews

   4.0

   37 reviews

   Dined on January 25, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Everything was fine but service was very slow. Drinks took forever. If you are having a large party upstairs they should pay for their own bartender. All are food came out good.
   

   Burntwood Tavern - BrecksvilleResponded on January 28, 2025

   Hi Susan, I am terribly sorry things did not go as planned. We will definitely look into this for future visits. Marg
   

   Is this helpful?

8. D

   Doug

   Cleveland

   1 review

   1.0

   1 review

   Dined on January 25, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Poor service, took almost an hour to order food, loud due to a party upstairs, food quality was substandard, overall a bad choice for dinner
   

   Burntwood Tavern - BrecksvilleResponded on February 1, 2025

   Hi Doug, Please accept my sincerest apologies for the delay in delivering your food. what was it that you found substandard with your dinner? We would like to know so we can avoid this in the future and ensure every guest has a great experience with us. Marg
   

   Is this helpful?

9. M

   Monica

   Cleveland

   25 reviews

   3.0

   25 reviews

   Dined on January 21, 2025

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 2

   Waitress forgot us after we got our food. Never came back - had to track her down for bill
   

   Burntwood Tavern - BrecksvilleResponded on January 28, 2025

   Monica, I am so very sorry for this. We will certainly address this concern to all our staff members. Marg
   

   Is this helpful?

10. L

    Luciano

    Cleveland

    6 reviews

    5.0

    6 reviews

    Dined on January 19, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I had reservations for two and they gave us a cozy nook by the fireplace which was awesome. Our server Tara was Great. The only downside is that there was a party going on on the mezzanine and was quite noisy. Still a great experience.
    

    Burntwood Tavern - BrecksvilleResponded on January 20, 2025

    Hi Luciano, Thank you for th review. Sitting by the fireplace is always a bonus this time of year! Thank you for the shout out to Tara, she is certainly a keeper! See you soon. Marg
    

    Is this helpful?