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A large group that was seated after us was being waited on. Since we were invisible, we thought it best to just leave. Turns out, nobody at this restaurant cared.","rating":{"food":1,"service":1,"ambience":1,"value":1,"noise":"ENERGETIC","overall":1,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":1,"nickname":"Brian","metro":{"metroId":367,"displayName":"Grand Rapids","__typename":"Metro"},"initials":"B","isVip":null,"isLoggedInUser":false,"profileColor":"PUMPKIN","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-01-21T11:46:41Z","dinedDateTime":"2025-01-18T18:00:00-05:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-1087882-14088-170094240327","text":"All of the reviews were spot on, unfortunately. Service was super slow and quite unfriendly. The kids menu has advertised that “kids eat free” and in the fine print it does not mention anything about it being for hotel guests only. It was over-priced food that was on par with McDonalds, except the fries. The table and floor were both quite dirty. My son never got a refill of anything. The dessert that came with his meal was never offered and when we asked for it we got a lovely eye roll. It was, unfortunately, a poor experience overall.","rating":{"food":2,"service":1,"ambience":2,"value":1,"noise":"MODERATE","overall":2,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":1,"nickname":null,"metro":{"metroId":367,"displayName":"Grand Rapids","__typename":"Metro"},"initials":"OT","isVip":null,"isLoggedInUser":false,"profileColor":"PLUM","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2024-02-04T15:13:13Z","dinedDateTime":"2024-02-03T17:15:00-05:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-1087882-3580-140075986894","text":"Great food and atmosphere. Carlos was a great server!","rating":{"food":5,"service":5,"ambience":5,"value":5,"noise":"DO_NOT_RECALL","overall":5,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":1,"nickname":"ShannonS","metro":{"metroId":13,"displayName":"Philadelphia","__typename":"Metro"},"initials":"SS","isVip":null,"isLoggedInUser":false,"profileColor":"PUMPKIN","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2023-04-15T17:26:29Z","dinedDateTime":"2023-04-14T19:45:00-04:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-1087882-2595-150054637355","text":"This was one of the weirdest dining experiences I’ve had in a while. To start with the positives. The server was super friendly and kept our beverages full.\n\nWe ordered an app of firecracker shrimp this was where it started to go off the rails. I’ve never experienced an unbattered yet deep fried shrimp. It was disturbingly crunchy yet chewy. Then it was slathered in the sweet chili sauce as if to try to hide the shrimp.\n\nThe burgers. If you’re going to ask how we want our burger done, you should try to hit the temperature requested. My burger was so over done and dry I had to chase it down with my beverage.\n\nIt was not an experience I’m looking to repeat and I’m not convinced it was worth the price paid.","rating":{"food":1,"service":5,"ambience":3,"value":1,"noise":"DO_NOT_RECALL","overall":1,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":6,"nickname":null,"metro":{"metroId":367,"displayName":"Grand Rapids","__typename":"Metro"},"initials":"OT","isVip":null,"isLoggedInUser":false,"profileColor":"PLUM","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2023-03-15T02:52:21Z","dinedDateTime":"2023-03-14T17:00:00-04:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-1087882-1310-170054955197","text":"We showed up at 1:00 for our 1pm reservation to an incredibly rude/unprofessional host who wouldn’t make eye contact with us and just kept saying “we closed at 1”. Didn’t even try to look into what happened, how we were able to book a reservation at a time when they’re closed, or even apologize for that matter. Just kept wiping their computer screen and repeating “I dunno, we closed at 1”. So I’m not sure if this was an open table issue or what with our reservation, but we did not end up eating here (despite getting confirmation the day prior of our 1pm reservation) and had to eat somewhere else. Burger Theory also needs to train their employees on customer service etiquette because I’ve never experienced a host/hostess like this one. Simply the worst. We will never be back.","rating":{"food":1,"service":1,"ambience":1,"value":1,"noise":"DO_NOT_RECALL","overall":1,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":1,"nickname":null,"metro":{"metroId":15,"displayName":"San Diego","__typename":"Metro"},"initials":"OT","isVip":null,"isLoggedInUser":false,"profileColor":"ICECREAM","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":3,"down":0,"score":1,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2023-02-08T13:41:37Z","dinedDateTime":"2023-02-05T13:00:00-05:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-1087882-1669-190145413209","text":"Burger Theory is a hidden gem. Our burgers were delicious . We made a reservation for Saturday evening but there were only a few people dining when we were there . It was nice to find a place with good food and not a long wait on a Saturday evening . Service was good but slow. Would definitely recommend and go again.","rating":{"food":5,"service":4,"ambience":4,"value":4,"noise":"MODERATE","overall":4,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":1,"nickname":"SD518","metro":{"metroId":28,"displayName":"Orlando","__typename":"Metro"},"initials":"SD","isVip":null,"isLoggedInUser":false,"profileColor":"ICECREAM","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2023-02-06T14:42:42Z","dinedDateTime":"2023-02-04T19:00:00-05:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-1087882-1380-160146809506","text":"Great service from Carlo, and an excellent brisket sandwich!","rating":{"food":5,"service":5,"ambience":4,"value":4,"noise":"MODERATE","overall":5,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":3,"nickname":"AlexB","metro":{"metroId":3,"displayName":"Chicago","__typename":"Metro"},"initials":"AB","isVip":null,"isLoggedInUser":false,"profileColor":"PUMPKIN","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2023-01-15T05:50:28Z","dinedDateTime":"2023-01-14T22:00:00-05:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-1087882-625-130055026773","text":"Service by Carlos was a highlight. Cocktails were excellent. Burgers were standard fare.","rating":{"food":4,"service":5,"ambience":3,"value":4,"noise":"MODERATE","overall":4,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":34,"nickname":"KimberlyP","metro":{"metroId":18,"displayName":"Baltimore","__typename":"Metro"},"initials":"KP","isVip":null,"isLoggedInUser":false,"profileColor":"ICECREAM","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2022-11-14T11:03:40Z","dinedDateTime":"2022-11-12T17:00:00-05:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-1087882-411-160047349146","text":"Our server was very nice and very responsive. We really liked it and will be back. I thought my burger was going to be medium and it was pretty raw. The sever asked to bring it back , but we had a show we had to catch. I still like the burger and my wife liked hers. The fries and onion rings were delicious as well.","rating":{"food":4,"service":5,"ambience":4,"value":5,"noise":"MODERATE","overall":5,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":18,"nickname":"ChrisS","metro":{"metroId":38,"displayName":"Detroit","__typename":"Metro"},"initials":"CS","isVip":null,"isLoggedInUser":false,"profileColor":"PUMPKIN","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2022-10-14T13:39:50Z","dinedDateTime":"2022-10-11T18:15:00-04:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-1087882-126-150176911935","text":"I went to Burger Theory with a party of friends and family before going to a show at DeVos. I made reservations through OpenTable, but when we arrived there was hardly anyone there anyway so reservations weren’t really needed ( relatively early on a Friday). Our server was excellent, very attentive and friendly. All of the food was delicious and well prepared, except the dessert. Or I guess I should say except one dessert. The Keylime pie in a jar was very disappointing, not the usual tang that you’d expect from a Keylime pie and instead of making an actual graham cracker crust, the bottom of the jar was just filled with powdered graham cracker. \nEven so, I would go there again.","rating":{"food":4,"service":5,"ambience":4,"value":5,"noise":"DO_NOT_RECALL","overall":4,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":1,"nickname":null,"metro":{"metroId":367,"displayName":"Grand Rapids","__typename":"Metro"},"initials":"OT","isVip":null,"isLoggedInUser":false,"profileColor":"PLUM","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2022-09-13T12:10:51Z","dinedDateTime":"2022-09-10T17:15:00-04:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"}],"totalPages":2,"page":1,"totalCount":11,"__typename":"ReviewSearchResults"},"reviewHelpfulnessVotes":[],"sortBy":"newestReview","isLoading":false,"prioritiseUserLanguage":false,"searchTerm":"","error":false},"availabilityToken":"eyJ2IjoyLCJtIjoxLCJwIjowLCJzIjowLCJuIjowfQ","noAvailabilityList":null,"multiDayAvailabilityModalOpen":false,"showDiningReward":false,"initialDTPDate":null,"initialDTPTime":null,"initialDTPPartySize":null,"fetchAvailabilityOnLoad":false,"findATableLoadingStateOverride":true,"pointRedemptionRewards":null,"privateDining":{},"activeTab":"overview","disableFPC":true,"restaurantHighlights":{"staff":null,"missionStatement":null},"pageAnchor":null},"wallet":{"isPaymentLoading":false,"singleUseCard":null,"savedCards":[],"selectedPaymentCardId":null,"showAddPaymentsMethodModal":false,"showConfirmDeleteModal":false,"cardIdForDeletion":null,"paymentCardTokenToSaveAfterLogin":null,"errorCode":null,"showPaymentMethodSavedToast":null,"showPaymentMethodRemovedToast":null,"networkError":null,"partialErrors":[]}},"__OT_NEW_SESSION_START__":false,"__EXCLUDE_ONETRUST__":false,"__EXCLUDE_GA__":false,"__INCLUDE_RECAPTCHA__":false,"__OT_RUM_CONTEXT__":{"deviceType":"desktop","primaryCountry":"th"},"__OT_GA_DATA__":{"cd2":73,"cd12":"en","cd6":1087882,"cd28":1087882,"cd13":"Full Web","cd17":"Full Web","cd11":"restprofilepage","cd66":"restaurants","cd63":"restaurant-profile","cd67":"network","cd10":"anonymous","cd7":"Logged Out","cd4":1861,"cd76":1861,"cd3":367,"cd19":367,"cd78":8573,"cd5":8573,"cd31":"false","cd85":1,"cd84":"GuestCenter","cd15":"network","cd18":"network"}}}
At the moment, there's no online availability within 2.5 hours of your request. Do you have another time in mind?
Dog-friendly
Innovative
Healthy
At Burger Theory we have a unique point of 'brew', a belief that our guests should get a dining experience that always caters to their cravings and is as fun and energetic as they are. Breakfast and Dinner served daily. Don't forget to save room for our housemade mason jar desserts!
Our burgers are made using quality ingredients and a special blend of Certified Angus Beef™ chuck, brisket and short rib. All served with choice of Fries or Onion Rings for $1 upcharge. Substitute black bean or "Beyond Beef"
The Classic$12.00
American cheese, Grilled Onions, Lettuce, Tomato, Pickles, KGB Sauce
Lonestar$13.00
Cheddar Cheese, Bacon, Onion Ring, BBQ sauce
Farm Fresh$13.00
Boursin Cheese, Grilled Onions, Portobello Mushrooms, Lettuce, Roasted Garlic Mayo
Breakfast Burger$13.00
Cheddar Cheese, Bacon, Fried Egg, Roasted Garlic Mayo
Sweet Jars
$6
Key Lime
Carrot Cake
Kids Menu
Includes choice of milk or soft drink
Grilled Cheese$4.89
with fries
Chicken Fingers$4.89
with fries
Cheeseburger$4.89
with fries
What 11 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.8
3.8 based on all time ratings
This restaurant has not received enough recent ratings to display a current ratings snapshot
3.9Food
4Service
3.2Ambience
3.7Value
Noise • Moderate
11 Reviews
B
Brian
Grand Rapids1 review
1.0
Dined on January 18, 2025
Overall 1
Food 1
Service 1
Ambience 1
We were sat at our table and then we were completely ignored for the next 20 minutes. A large group that was seated after us was being waited on. Since we were invisible, we thought it best to just leave. Turns out, nobody at this restaurant cared.
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OT
OpenTable Diner
Grand Rapids1 review
2.0
Dined on February 3, 2024
Overall 2
Food 2
Service 1
Ambience 2
All of the reviews were spot on, unfortunately. Service was super slow and quite unfriendly. The kids menu has advertised that “kids eat free” and in the fine print it does not mention anything about it being for hotel guests only. It was over-priced food that was on par with McDonalds, except the fries. The table and floor were both quite dirty. My son never got a refill of anything. The dessert that came with his meal was never offered and when we asked for it we got a lovely eye roll. It was, unfortunately, a poor experience overall.
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SS
ShannonS
Philadelphia1 review
5.0
Dined on April 14, 2023
Overall 5
Food 5
Service 5
Ambience 5
Great food and atmosphere. Carlos was a great server!
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OT
OpenTable Diner
Grand Rapids6 reviews
1.0
Dined on March 14, 2023
Overall 1
Food 1
Service 5
Ambience 3
This was one of the weirdest dining experiences I’ve had in a while. To start with the positives. The server was super friendly and kept our beverages full.
We ordered an app of firecracker shrimp this was where it started to go off the rails. I’ve never experienced an unbattered yet deep fried shrimp. It was disturbingly crunchy yet chewy. Then it was slathered in the sweet chili sauce as if to try to hide the shrimp.
The burgers. If you’re going to ask how we want our burger done, you should try to hit the temperature requested. My burger was so over done and dry I had to chase it down with my beverage.
It was not an experience I’m looking to repeat and I’m not convinced it was worth the price paid.
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OT
OpenTable Diner
San Diego1 review
1.0
Dined on February 5, 2023
Overall 1
Food 1
Service 1
Ambience 1
We showed up at 1:00 for our 1pm reservation to an incredibly rude/unprofessional host who wouldn’t make eye contact with us and just kept saying “we closed at 1”. Didn’t even try to look into what happened, how we were able to book a reservation at a time when they’re closed, or even apologize for that matter. Just kept wiping their computer screen and repeating “I dunno, we closed at 1”. So I’m not sure if this was an open table issue or what with our reservation, but we did not end up eating here (despite getting confirmation the day prior of our 1pm reservation) and had to eat somewhere else. Burger Theory also needs to train their employees on customer service etiquette because I’ve never experienced a host/hostess like this one. Simply the worst. We will never be back.
3 people found this helpful
SD
SD518
Orlando1 review
4.0
Dined on February 5, 2023
Overall 4
Food 5
Service 4
Ambience 4
Burger Theory is a hidden gem. Our burgers were delicious . We made a reservation for Saturday evening but there were only a few people dining when we were there . It was nice to find a place with good food and not a long wait on a Saturday evening . Service was good but slow. Would definitely recommend and go again.
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AB
AlexB
Chicago3 reviews
5.0
Dined on January 15, 2023
Overall 5
Food 5
Service 5
Ambience 4
Great service from Carlo, and an excellent brisket sandwich!
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KP
KimberlyP
Baltimore34 reviews
4.0
Dined on November 12, 2022
Overall 4
Food 4
Service 5
Ambience 3
Service by Carlos was a highlight. Cocktails were excellent. Burgers were standard fare.
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CS
ChrisS
Detroit18 reviews
5.0
Dined on October 11, 2022
Overall 5
Food 4
Service 5
Ambience 4
Our server was very nice and very responsive. We really liked it and will be back. I thought my burger was going to be medium and it was pretty raw. The sever asked to bring it back , but we had a show we had to catch. I still like the burger and my wife liked hers. The fries and onion rings were delicious as well.
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OT
OpenTable Diner
Grand Rapids1 review
4.0
Dined on September 10, 2022
Overall 4
Food 4
Service 5
Ambience 4
I went to Burger Theory with a party of friends and family before going to a show at DeVos. I made reservations through OpenTable, but when we arrived there was hardly anyone there anyway so reservations weren’t really needed ( relatively early on a Friday). Our server was excellent, very attentive and friendly. All of the food was delicious and well prepared, except the dessert. Or I guess I should say except one dessert. The Keylime pie in a jar was very disappointing, not the usual tang that you’d expect from a Keylime pie and instead of making an actual graham cracker crust, the bottom of the jar was just filled with powdered graham cracker.
Even so, I would go there again.
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FAQs
Burger Theory - Grand Rapids is rated 3.8 stars by 11 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.