Brio Italian Grille - Palm Beach Garden - West Palm

Review summary

1. L

   Lew

   VIP

   West Palm Beach

   115 reviews

   3.0

   115 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Spinach and chicken fettuccine was a nice change, although the sauce was a bit much. Chicken Marsala always a good choice.
   

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2. L

   Lynn

   VIP

   Detroit

   12 reviews

   1.0

   12 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The restaurant is so cold you need a winter coat. Many customers were complaining. Even the staff were cold. Manager said she would make it warmer but we never noticed any change. Two of our four meals came, another one came as the guests with meals were finished. The fourth meal was never served, we had it boxed and took it home. We will not be back even though they only charged us for 2 meals
   

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3. M

   Melisa

   West Palm Beach

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Absolutely terrible experience. The staff was not at all prepared for the Christmas dinner guests. We waited 45 mins after our reservation time to be seated; we were informed they had run out of bread hours earlier; we were served our beverages in styrofoam cups; we waited an hour for our food and only 2/3 items were delivered; we had no silverware and the third dish was never served. Really awful.
   

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4. A

   Adryena

   VIP

   West Palm Beach

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   On Christmas, I had a reservation, they sent me 20 minutes after which I can understand because it was busy. However, the drinks came 30 minutes later, the appetizers came an hour later and the calamari was green. Only one of our soups came out. And after two hours, we decided to leave and we also found out that our pasta order had not even been put in. I’ve been to this restaurant before the service is always good, but the wait time of an hour to get an appetizer and two hours to get a second appetizer and yet no meal going onto 2 1/2 hours was a bit absurd when we had a reservation.
   

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5. R

   RICHARD

   VIP

   New York City

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   After waiting 1-1/2 hours without being served we cancelled our order and left the restaurant
   

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6. K

   Kim

   West Palm Beach

   3 reviews

   3.0

   3 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Good and server was very good. Although we had a reservation the hostess took our name and said thx for checking in. Then she disappeared. We stood for several minutes until we found another employee to seat us. There were several empty tables set up. I don’t understand what or why the wait. There were several other parties just standing waiting for the hostess to show up and seat us.
   

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7. A

   Andrea

   Western NC

   15 reviews

   5.0

   15 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We got seated right away. Our server Marcus was amazing and our food was perfect.
   

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8. OT

   OpenTable Diner

   West Palm Beach

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Christmas Dinner
   

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9. L

   Laurie

   Orlando

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   There was no one to seat us. The hostess disappeared. We had a reservation. But we seated ourselves. The waitress Kim was outstanding , Food great. Just disappointed w the wait and the hostess Anna who was wandering around and did not seat us or greet us. She was not professional or friendly.
   

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10. W

    William

    VIP

    West Palm Beach

    57 reviews

    4.0

    57 reviews

    Dined on December 16, 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    Pleasant night to sit outside and enjoy the many happy hour options
    

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