Brio Italian Grille - Naples - Waterside

Review summary

1. K

   Keith

   VIP

   Alabama

   25 reviews

   4.0

   25 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Brio is a great “go to” restaurant for a nice meal with family or friends. The menu offers a nice selection of choices all at reasonable prices.
   

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2. M

   Marla

   VIP

   Indiana

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Entire outdoor area closed bc no server, but then they seated two tables outdoors. We were told the bread was ‘in the oven’ and we finally got it when we were 1/2 done with our entrees. Seems like you should have bread ready. Servers seem miserable and frantic. Never offered cheese, server didn’t check on us until 15 mins after food arrived.
   

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3. P

   Patrice

   VIP

   New York City

   8 reviews

   5.0

   8 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely dinner with friends ... had a great time at Brio!
   

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4. J

   Jennifer

   VIP

   Greater Boston

   3 reviews

   2.0

   3 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   We had a reservation, but had to wait 15min after our reservation time. Food service was fast (soup/salad came out before drinks did), but wait staff interaction was minimal, and no one cleared our app plates. Just felt like service was off. Food is good, but expensive for what it is. My second time there with similar experience first time.
   

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5. B

   Barb

   VIP

   Columbus

   38 reviews

   5.0

   38 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was very attentive. Went for a late lunch and food was very delicious.
   

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6. B

   Bruce

   VIP

   Seattle

   18 reviews

   4.0

   18 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   Great food - the wedge salad was excellent. Service was very slow and unhelpful.
   

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7. A

   Alexia

   Naples

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our Valentine's Day dinner was a complete disaster. Despite having a reservation for over a month, we were led to a booth in the back of the restaurant with no set up. The table and seats were filthy, and instead of offering us a clean table, the staff proceeded to wipe it down in front of us, leaving the seats still dirty. When we requested a different table, we were told there were none available, even though several tables appeared to be open. After waiting 15 minutes, a waiter finally came to take our drink order. Completely disgusted by the state of our assigned table and the dismissive attitude of the staff, we decided to leave. It was incredibly disappointing to have our Valentine's Day dinner ruined by such poor service and a clear lack of respect for their reservations.
   

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8. c

   charles

   New York City

   6 reviews

   3.0

   6 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Waitstaff needs improvement. Not very professional and seem overwhelmed. Some just standing around talking with one another instead of paying attention: Despite many empty tables, they seem to want put you at very undesirable tables , even in an empty room adjacent to the main room. Food was ok and drinks are overpriced and tasted like they were weak and pre made. Menu prices were average.
   

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9. L

   Laura

   E. Tennessee

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   The bathrooms were nasty. The server acted frantic and rushed the whole time. Wasn’t even offered the specials menu for Valentine’s Day. Have been going here for years and do not think I’ll ever go back now.
   

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10. s

    susan

    VIP

    Denver

    24 reviews

    4.0

    24 reviews

    Dined 4 days ago

    1. Overall 4
    2. Food 5
    3. Service 2
    4. Ambience 2

    Restaurant needs to clean up and attend to restrooms. Service was very average. Took 2 hours to eat dinner but food was excellent
    

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