Brio Italian Grille - Legacy

Review summary

1. R

   Ricky

   VIP

   Cleveland

   36 reviews

   2.0

   36 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   The restaurants quality of food and the service has dropped significantly over the last year. Service is really slow. My wife had a chopped salad and it was a majority of chest lettuce, very few olives or anything else in the salad. I had the lasagna and I did not have any meat in the lasagna until I have the last few bites. It seems like the restaurant is cutting corners on service and the quality of food. 
   

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2. J

   Jill

   VIP

   Cleveland

   3 reviews

   2.0

   3 reviews

   Dined on December 14, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 5

   We had reservations and were seated right away. We ordered wine and our meals at the same time because she had to go back and forth to the bar to ask about the wine and it took forever. I dont expect servers to know about wines but it took so long. So then she brought us bread. Then our salads. At this point I told her to cancel the wine. We were halfway through our salads and she set our entrees down without a word and never came back until we stopped her to ask for our check. It WAS busy but she did walk by us many times. My chicken marsala was ok… the chicken was overcooked but tolerable. I would try this place again to see if maybe it just was a off night.
   

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3. H

   Howard

   VIP

   Cleveland

   54 reviews

   5.0

   54 reviews

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was excellent. We were worried since last time it was so so. Wonderful this time
   

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4. H

   Heather

   Cleveland

   4 reviews

   3.0

   4 reviews

   Dined on December 7, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Food was ok. Kind of bland in our opinion. . Not much room to sit for the 6 of us. Crammed in a corner. Not many choices on drink selections unless you like wine. Waitress was nice.
   

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5. E

   Eugene

   Cleveland

   2 reviews

   5.0

   2 reviews

   Dined on December 6, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Service, Calamari and beef Gorgonzola were awesome. Pasta better to do not so soft (aldente). Steak not so good for it price. But whole impression is nice, we will back
   

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6. N

   Nancy

   Cleveland

   2 reviews

   4.0

   2 reviews

   Dined on November 29, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Considering it was Thanksgiving, this was very well organized… The place was packed, but everyone seemed happy our server… We sat at the bar was lovely and efficient. The food was abundant.
   

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7. S

   Susie

   Cleveland

   1 review

   2.0

   1 review

   Dined on November 28, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 5

   We had a 4:30pm reservation on Thanksgiving. The waiter had a flat demeanor. I understand it was a busy night. I have worked as a waitress and a bar bartender and also have worked in retail my entire life . The friend that I went with had to order her beer 3 times as each time she ordered she was told that they didn’t have any of that brand of beer, that they had run out. The waiter finally brought a bottle of beer ( not what she ordered ) and just put it on the table without saying anything, and walked away, when he was flagged down , once again she was told that her beer was not available. We ordered the Thanksgiving meal and I had to send mine back three times because the food was cold. My dinner companion’s food was also cold, but she didn’t wanna make a fuss. My friend already finished her dinner before her alcoholic beverage ever arrived correctly. We were never offered any waters until we asked, and that was when we were already finished with our meal. The food was ok, but definitely not worth $39 a plate. The first time I sent back my food because it was cold, the plate came back with approximately 3/4 of the amount of food that had on it the first time, but still not correct , now there was no gravy. Had to send it back again because it was cold/no gravy. The waiter said there was only one bartender. Things happen of course, but especially if we were sitting there with no drinks because there was only one bartender he should’ve at least brought us water without us having to ask. He definitely was never apologetic or even seemed to care that things were going wrong at our table and that was very disappointing ! I was really looking forward to going there for Thanksgiving as my family lives out of town. I heard a lot of good things about Brio, but it definitely did not live up to my expectations.
   

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8. E

   Ernestine

   Cleveland

   11 reviews

   5.0

   11 reviews

   Dined on November 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I and my guests arrived before dinner tim. Promptly seated and waited on by Isiah. He was thjoughtful, advised dish substitutes where able- most mannerable.
   

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9. D

   David

   VIP

   Detroit

   2 reviews

   5.0

   2 reviews

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Are waitress Heather was one of the best in the Industry. I will always ask for her again. Our dinners were excellent!
   

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10. R

    Robin

    Cleveland

    24 reviews

    4.0

    24 reviews

    Dined on November 8, 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5

    Food was excellent. The restaurant wasn’t overly crowded, but it seemed to take a long time to get orders taken and food served. The staff was definitely stretched thin. For example, our server was the bartender and had to cover the entire bar area, as well as most of the section adjacent to it. he was very good and very cordial, and we truly appreciate the attention he did give us.
    

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