Bourbon House

Bourbon House reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. T

   Tammy

   New Orleans2 reviews

   5.0

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Definitely would go back and order the same thing! Fantastic dining experience!!
   

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2. Z

   Zaiddy

   Seattle1 review

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The restaurant was very nice, with an antique atmosphere that's well-suited for large groups, and the food was decent.
   

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   Bourbon HouseResponded 1 day ago

   Thank you for taking the time to leave us a great review! We're thrilled to know you had a positive experience with us. Your feedback means a lot, and we're always looking for ways to improve. If there’s anything we can do to make your next experience even better, please don't hesitate to reach out. We hope to welcome you back soon! Best regards, Gerilyn & the BH Team
   

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3. R

   Rick VIP

   Houston21 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Bourbon milk punch was great as always! Steak was perfect
   

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4. OT

   OpenTable Diner

   Houston1 review

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Waitress brought food before our drinks. Food was not hot.
   

   Bourbon HouseResponded 7 days ago

   We’re sorry to hear about your experience with our service. That’s not the standard we strive for, and we’ll address this internally. Thank you for your honest feedback! -Gerilyn and the BH team
   

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5. OT

   OpenTable Diner VIP

   Oklahoma City2 reviews

   3.0

   Dined on March 6, 2025

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   Server was not great, way too long to get a water or even be greeted. Even longer to order and get food.
   

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6. P

   Paul

   New Orleans1 review

   3.0

   Dined on March 4, 2025

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 3

   I love the architecture of this place – Our server was very helpful and attentive all night he definitely save the night; The fried Oysters were amazing as well as the corn and crab soup, I had the Red Fish it was OK, my wife order the Blackened Fish and it was terrible a little portion of the fish and it was quite mesh. They took quite a long time to deliver a whisky that I ordered and they finally came to inform me that they did not have that particular brand ask for another brand and again it took a long time. Value for the money not great, I definitely not recommend this place.
   

   Bourbon HouseResponded 2 days ago

   Thank you for taking the time to share your experience. We’re glad to hear that you enjoyed the architecture, our fried oysters, and the corn and crab soup. It’s also wonderful to know that your server provided attentive service. However, we’re truly sorry to hear that other aspects of your visit did not meet expectations. We apologize for the delay in your drink order and for the disappointment with the blackened fish. Your feedback is invaluable, and we will share it with our team to ensure we improve in these areas. We appreciate your honesty and hope that, if given another chance, we can provide you with a much better dining experience in the future. If you’d like to discuss your visit further, please feel free to reach out to us directly. Best regards, Ger & the BH Team
   

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7. D

   Don

   New Orleans65 reviews

   1.0

   Dined on March 3, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Absymal, horrendous, unacceptable on every level. We have dined at the Bourbon House for Lundi Gras for many years now. It has become a family tradition. That tradition ended with this visit. We requested a window seat as we do every year. We were told we could be seated in the bar. That was not acceptable as the chairs were backless. We agreed to a table without a view and it only got worse from there. The dining room was by no means full. It took over 20 minutes for our server to even acknowledge us then another 20 to receive the drinks we ordered. That was only the beginning! We ordered a seafood platter as an appetizer to split between 6 of us. The platter has 3 pieces of smelt (trash fish), 3 shrimp and maybe 2 oysters. We have had this before and it was not sparse like this. 3 of us ordered the BLT salad add chicken. After a lengthy discussion about the dressings our salads came out with no dressing. The description said Bibb lettuce and it was a bowl of iceberg lettuce ( which I am allergic to). My daughter ordered a soup. When it arrived she did not see the spoon hidden under the bowl and asked for a spoon. The server said she’d bring one. She never did. Only after expressing our disappointment about the meal to the manager did the manager point out that the spoon was under the bowl. Another guest didn’t receive his entree until we called the manager over to say he hadn’t. Then he was served a piece of fish with huge boiled unseasoned potatoes as a side. Who does that? What a disappointment!
   

   Bourbon HouseResponded on March 6, 2025

   Thank you for sharing your experience. We’re truly sorry that this visit did not meet your expectations, especially given your long-standing Lundi Gras tradition with us. We regret that we couldn’t accommodate your preferred seating and that service was not as prompt or attentive as it should have been. The issues with your meal, from portioning to accuracy, are concerning, and we will be addressing them with our team. This is not the experience we aim to provide. Your feedback is invaluable, and we hope you’ll consider giving us another chance to make things right. Best, Gerilyn and the BH Team
   

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8. OT

   OpenTable Diner

   Hawaii1 review

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We visited 10 years ago and loved it. Couldn't wait to return. The food is wonderful and the Bourbon Milk Punch is my husband's favorite. My husband found a ting pearl in an oyster. They even gave him a birthday card signed by several of the staff. Such a special place. We will always have great memories of our visit during Mardi Gras.
   

   Bourbon HouseResponded on March 6, 2025

   Welcome back! We're honored that you chose to return after 10 years and thrilled to hear you had another wonderful experience. It’s great to know your husband enjoys our Bourbon Milk Punch, and what a fun surprise to find a tiny pearl in an oyster! We’re so glad we could make his birthday celebration extra special. Thank you for your kind words—we look forward to being part of many more great memories for you and your family. Cheers, Gerilyn and the BH Team
   

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9. M

   Maurice

   Philadelphia2 reviews

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding... I meet the 2 chefs, manager and assistant manager... My experience was outstanding... Thx Ms. Faith, and Mr Walker... I will recommend this restaurant to everyone.... Thx for the experience
   

   Bourbon HouseResponded on March 6, 2025

   Thank you for your kind words! We're thrilled to hear you enjoyed your experience with us. Your support means the world, and we can't wait to welcome you back! -Gerilyn and the BH team
   

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10. OT

    OpenTable Diner

    Kansas City1 review

    3.0

    Dined on March 1, 2025

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 2

    The $24 hamburger was smaller than a BigMac. We had put in the request that it was a 12 year olds birthday but that was not mentioned. To be fair maybe that is open tables fault. Don’t go if you are really hungry.
    

    Bourbon HouseResponded 7 days ago

    Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations, especially on such a special occasion. Celebrating a birthday should always feel memorable, and we apologize if we missed the opportunity to acknowledge it. We will certainly look into what may have happened with your reservation note. As for the burger, we're sorry to hear it did not meet your expectations. We strive to provide delicious, high-quality dishes that leave our guests satisfied, and we regret that we fell short for you. Your feedback is valuable and will be shared with our team to help us improve. We hope you'll consider giving us another chance in the future so we can provide you with a more enjoyable experience. Best, Gerilyn and The Bourbon House Team
    

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