Bookmarks

Review summary

1. R

   Rob

   New York City

   3 reviews

   4.0

   3 reviews

   Dined on December 7, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Wish the server would come check more often on our table
   

   BookmarksResponded 7 days ago

   Thank you for your feedback. We’re sorry to hear that our service didn’t meet your expectations during your visit. We strive to provide attentive and timely service, and we’ll use your comments as a reminder to improve in this area. We hope you’ll give us another chance to show you the full experience Bookmarks Lounge is known for. Thank you for sharing your thoughts!
   

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2. M

   Michael

   Charleston

   2 reviews

   3.0

   2 reviews

   Dined on October 19, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Very difficult to locate. No signage at all. Has potential to be really nice location, however, very very dimly lit. Only lighting was a single battery tea light. Fare was limited and nothing to brag about. Drinks were meh, again nothing to brag about. Service was mediocre and indifferent at best. Way over priced for services received. Place is very cool location. Need someone to one to actually try to make it a really nice spot.
   

   BookmarksResponded on October 23, 2024

   Thank you for sharing your thoughts with us. We're sorry to hear that your experience didn’t meet your expectations. We appreciate your feedback on the menu, drinks, and service, and we’ll be addressing these areas with our team to improve the overall experience. We’re always striving to make Bookmarks Lounge the best it can be, and we hope you'll give us another opportunity in the future.
   

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3. J

   Jennifer

   New York City

   67 reviews

   5.0

   67 reviews

   Dined on October 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love this place! Great service; fun and creative cocktails!
   

   BookmarksResponded on October 23, 2024

   Thank you for the wonderful review! We're thrilled to hear you enjoyed the great service and creative cocktails at Bookmarks Lounge. We look forward to welcoming you back for more fun experiences soon!
   

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4. S

   Steve

   New Zealand

   1 review

   3.0

   1 review

   Dined on September 14, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   OK rooftop, rv on Timeout overaccentuated the positives We changed tables early on outside to a better spot. We did however have to ask the waitress to wipe the table after she had cleared it for us Cocktails were fine. Don’t expect a fine dining experience, just basic tapas/nibbles
   

   BookmarksResponded on September 16, 2024

   Thank you for taking the time to share your feedback. We're glad to hear you found a better spot on the rooftop, but we apologize for the oversight in clearing your table promptly. We'll make sure to address this with our team to improve the experience moving forward. While we focus on offering a casual vibe with drinks and light bites, we appreciate your feedback on the cocktails and food, and we hope to welcome you back for another visit soon.
   

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5. K

   Kate

   New York City

   3 reviews

   vip
   2.0

   3 reviews

   Dined on August 26, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   This is a great spot if you need to meet someone for a quiet drink. Walk-in seating is also available for the patio, which is a nice option. The cocktails and food are decent and what you would expect from a hotel lounge. The only thing lacking is the service. Both times I have been there it has been so completely (laughingly) inattentive, that they probably shouldn't bother offering table service at all. So, service could definitely be better, but the trade off is a place that is definitely less crowded than most other lounges in mid town.
   

   BookmarksResponded on August 29, 2024

   Thank you for sharing your feedback. While we’re glad you found Bookmarks Lounge to be great for a quiet drink, we're sorry to hear that our service completely missed the mark on more than just one occasion. We strive to provide attentive service, and have addressed this with our entire team. We hope you’ll give us another chance to provide a better experience next time. Thank you for your insights.
   

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6. FG

   FoodieGirl

   New York City

   67 reviews

   5.0

   67 reviews

   Dined on July 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Favorite local lounge. The servers are all top notch.
   

   BookmarksResponded on August 7, 2024

   Thank you again, FoodieGirl, for another positive review of Bookmarks Lounge. We look forward to your next visit!
   

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7. KF

   KathleenF

   Naples

   7 reviews

   4.0

   7 reviews

   Dined on July 22, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Arrived early for my indoor reservation and was able to be seated in the lovely outdoor area. Started to rain; went back in and was able to get a seat to eat. Staff very nice.
   

   BookmarksResponded on July 25, 2024

   Thank you for sharing your experience at Bookmarks Rooftop Lounge! We're delighted to hear that you enjoyed both our outdoor and indoor seating areas, despite the unexpected rain. Our staff takes pride in providing excellent service, and we're glad they were able to accommodate you. We appreciate your kind words and look forward to welcoming you back soon!
   

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8. FG

   FoodieGirl

   New York City

   67 reviews

   5.0

   67 reviews

   Dined on July 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My favorite NYC rooftop bar with the best servers and bartenders. Always friendly, always thoughtful. An absolute gem. The only thing I could ask for is switching from plastic to paper straws. Otherwise, perfection. Also: do not miss the rooftop views in the evening. Gorgeous,
   

   BookmarksResponded on July 25, 2024

   Thank you for being one of our valued regular customers and for your wonderful review! We're thrilled to hear that you enjoy our rooftop bar, the stunning evening views, and our friendly and thoughtful staff. Your feedback is always appreciated, and we're delighted to have you as part of our community. We look forward to seeing you again soon!
   

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9. OT

   OpenTable Diner

   New York City

   5 reviews

   vip
   3.0

   5 reviews

   Dined on July 11, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Unfortunately, 45 minutes after our reservation time, we were asked to leave for a private party.
   

   BookmarksResponded on July 17, 2024

   We sincerely apologize for the inconvenience you experienced during your recent visit to Bookmarks Lounge. We understand how frustrating it must have been to have your reservation cut short due to a private event. Please know that this is not the experience we strive to provide our guests. We would like to make it up to you and hope you'll give us another chance to serve you better in the future.
   

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10. FG

    FoodieGirl

    New York City

    67 reviews

    5.0

    67 reviews

    Dined on June 22, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Love this place! Great views, great drinks and the best staff!
    

    BookmarksResponded on June 26, 2024

    Thank you so much for your kind words! We're thrilled to hear that you love Bookmarks Lounge as much as we do. Your feedback means a lot to us, and we can't wait to welcome you back for another wonderful experience soon!
    

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