Blue Crab Seafood House - Coast Victoria Hotel & Marina by APA

Review summary

1. S

   Sue

   Victoria

   6 reviews

   5.0

   6 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   We thoroughly enjoyed our Christmas Day dinner. The food was absolutely delicious! The service was a bit slow, however our server apologized for the delay and even offered us some snacks until the main dish was served. We will definitely consider this restaurant for next year, if not before!
   

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2. N

   Niamh

   Vancouver

   3 reviews

   1.0

   3 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   BI’m pled a table for Christmas dinner(meal) for 1.30, it’s was confirmed twice by the restaurant. Was sent the Christmas menu ahead of time. Arrived at the restaurant at 1.30 only to be presented with their breakfast/brunch menus. When asked why we were not given the Christmas meal me us as that was what we’d booked for we were informed that in booking we did. It provide a credit card, we were not asked to. The only thing that they offered to do was ask if we wished to make a complaint to the manager on duty. No way to organize a Christmas meal at that time so we had to chose between buying a MacDonalds meal or getting a Chinese takeaway for our annual celebration meal. As a family we eat at the y Crab for all of our celebrations and we will not be returning there ever again. Absolutely appalling treatment and no customer service at all.
   

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3. J

   John

   Vancouver

   12 reviews

   1.0

   12 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Expected a special Christmas Dinner as advertised online but all that was offered was their breakfast/brunch menu. Manager apologized and did not charge us for the meal.
   

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4. K

   Kathleen

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food with superb service. Great view too
   

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5. B

   Brian

   Vancouver

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   After years of frequenting the Blue Crab, lounge and restaurant, it was disappointing to receive such slow service from a long-term employee who seemed to wish he was anywhere but there. The food as usual was superb but that’s only half the equation. Hospitality is also show business and attentive service is expected at a high end restaurant like the Blue Crab.
   

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6. B

   Brian

   Vancouver

   7 reviews

   3.0

   7 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Hotel restaurant with lovely view of outer harbour. Its been there a long time and needs an upgrade but still comfortable. Food was average, lots of seafood as name suggests. Better restaurants in Victoria.
   

   Blue Crab Seafood House - Coast Victoria Hotel & Marina by APAResponded 3 days ago

   Dear Brian, Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed the lovely view of the outer harbour during your visit. We appreciate your honesty regarding the need for an upgrade – your comments are valuable as we continuously strive to improve our offerings. While we’re pleased that you found our seafood selection to be abundant, we regret that the food did not meet your expectations. We are always looking for ways to enhance our menu and the overall dining experience for our guests. We appreciate your insights and hope you might consider visiting us again in the future. Your feedback is essential as we work to elevate our restaurant.
   

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7. M

   Mark

   VIP

   Chicago

   40 reviews

   4.0

   40 reviews

   Dined on December 14, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   An excellent place in the harbour area, off the beaten path of downtown restaurants. The view is great summer or winter, the food is excellent, and the service is attentive without being overbearing. No complaints, and we’ll be back again.
   

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8. B

   Brian

   Calgary

   1 review

   4.0

   1 review

   Dined on December 3, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Good place. Friendly service. Great harbor view. Will return.
   

   Blue Crab Seafood House - Coast Victoria Hotel & Marina by APAResponded on December 11, 2024

   Hi Brian, Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed our friendly service and the beautiful harbour view. We can’t wait to welcome you back on your next visit!
   

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9. B

   Brenda

   Naples

   1 review

   5.0

   1 review

   Dined on December 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The atmosphere was very enjoyable, the lights on the harbor beautiful. The service was very friendly and went out of their way to accommodate. The chowder was fabulous.
   

   Blue Crab Seafood House - Coast Victoria Hotel & Marina by APAResponded on December 11, 2024

   Dear Brenda, Thank you so much for your kind words! We’re thrilled to hear that you enjoyed the atmosphere and the beautiful harbour lights. Our team strives to provide outstanding service, and we’re glad they made your experience special. We're also delighted to know you loved the chowder! We hope to welcome you back soon for another wonderful experience!
   

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10. R

    Rebecca

    Seattle

    1 review

    5.0

    1 review

    Dined on November 29, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We come to Victoria annually to escape the American Thanksgiving chaos and always find ourselves at the Blue Crab for at least one of our meals. My birthday often falls during this time and the staff at the restaurant always makes it special. And this year, scallops were back on the menu!
    

    Blue Crab Seafood House - Coast Victoria Hotel & Marina by APAResponded on November 30, 2024

    Dear Rebecca, Thank you for your continued loyalty to The Blue Crab! We’re delighted to hear that you choose to celebrate your annual escape to Victoria with us, especially during your birthday. It’s wonderful to know that our staff helps make your special day memorable. We’re also thrilled that the scallops made a return to our menu and that you enjoyed them! We look forward to welcoming you back next year for more delicious meals and to celebrate another birthday in style.
    

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