Black Hide Steak & Seafood at Queens Wharf

Review summary

1. C

   Courtney

   Brisbane

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went for a special birthday dinner and loved the seafood.
   

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2. B

   Bec

   Gold Coast

   3 reviews

   1.0

   3 reviews

   Dined today

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Has to be one of the worst experiences I have ever had at a restaurant. Absolutely zero customer service. Not once were we checked on and we had to chase someone down to order. The worst thing was this was for my husband’s birthday and it was nowhere near the experience I would want for a normal meal out, let alone a birthday celebration. Not even a mention of, we’re celebrating someone’s birthday today (when I put these details in the booking). Our child’s meal was completely forgotten, after asking for it to be brought straight out. She had to wait until after our meals (and you can imagine how a 6 year old was handling that). We did get her meal for free in the end with a “merry Christmas” comment thrown in by the waiter. An absolutely disappointing experience and to see the restaurant wasn’t even full, there were plenty of staff - I’m really unsure how it could go so wrong. Definitely need some customer service training!
   

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3. M

   Mel

   Brisbane

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing. Great value for money & stunning views - will be going back!
   

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4. M

   Matt

   Gold Coast

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   The service and entrees were above average. However, the steaks we had for the mains weren't that great. The tomahawk had a lot of fat (like, a lot), and the T-bone was thin and poorly seasoned.
   

   Black Hide Steak & Seafood at Queens WharfResponded 2 days ago

   Thank you for taking the time to leave us this review, Matt. We're glad you enjoyed your entrees, however, we're sorry that our steaks didn't meet your expectations. We will pass your feedback onto our management team so this can be addressed. We hope to welcome you back soon. Regards, Team Black Hide
   

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5. MH

   MarkH

   Brisbane

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Vikki always greets us with a smile and accomda
   

   Black Hide Steak & Seafood at Queens WharfResponded 2 days ago

   Thank you for taking the time to leave this wonderful review, Mark. We look forward to welcoming you back for another delightful dining experience! Regards, Team Black Hide
   

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6. E

   Emma-lee

   Brisbane

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 5

   We dined at Black Hide over lunch for an end of year function arriving around 12.10. We were first served with sparkling water instead of tap water (which we were later charged for). After ordering our meals took well over an hour to arrive, with us needing to follow up with staff before them arriving around 1.40. The steak was well undercooked compared to what we had ordered, medium which was sent back as it was basically rare. Our chips were also undercooked and went soggy and cold within minutes. Quite a disappointing experience given the price of the meal and the expected calibre of Gambaro.
   

   Black Hide Steak & Seafood at Queens WharfResponded 4 days ago

   Hi Emma-lee, Thank you for taking the time to provide your feedback. We sincerely apologize for the delays in service and the issues with your meal, as this is not the high standard we strive for at Black Hide. We’re also sorry about the misunderstanding with the water and the undercooked steak and chips. Your experience doesn’t reflect the quality we aim to deliver, and we’ll address these concerns with our team to ensure they are resolved. We hope to have the opportunity to provide you with the exceptional dining experience you deserve in the future. Regards, Team Black Hide
   

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7. W

   Warren

   Brisbane

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always service was fantastic food was sensational. Would recommend to anyone to dine here.
   

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8. OT

   OpenTable Diner

   Brisbane

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 4

   We ordered the Wagyu steak and were disappointed in the quality. The sides were ok but fairly lacking in flavour. However, the meals did come out in a reasonable time. The servers were excellent, very knowledgeable and willing to assist. They were also engaging and made us feel like valued customers. We stared out at the bar, as we were early. The bar tenders were happy to make any cocktail we asked for and made great suggestions. The atmosphere and design were nice and not too noisy. Overall, the atmosphere and service was what made the night. However, the food was disappointing and not of fine dining quality.
   

   Black Hide Steak & Seafood at Queens WharfResponded 4 days ago

   Hello, Thank you for sharing your detailed feedback. We're thrilled to hear you enjoyed the atmosphere and exceptional service from our team, both at the bar and during your meal. We’re sorry to hear that the Wagyu steak and sides didn’t meet your expectations. Your comments about the food quality are valuable, and we’ll pass them along to our kitchen team to ensure improvements are made. We hope to have the chance to provide you with a complete fine dining experience next time. Regards, Team Black Hide
   

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9. C

   Clare

   Brisbane

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Friendly staff, prompt service, great atmosphere, superb view, good value for money
   

   Black Hide Steak & Seafood at Queens WharfResponded 4 days ago

   Hi Clare, Thank you so much for your kind words! We look forward to welcoming you back. Regards, Team Black Hide
   

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10. T

    Thomas

    Brisbane

    1 review

    3.0

    1 review

    Dined on December 14, 2024

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 1

    I have dined at the original treasury Black Hide and the Caxton Black Hide, this experience isn't the same. It feels like this iteration has been shoe-horned into an Italian restaurant. It is much lighter themed and there isn't as much focus on explaining the products the restaurant can supply. Honestly, it feels like this is a temporary venue where Black Hide is existing until it can relocate to something that suits it better but it still demands the same price point. The steaks are still really good but everything else is average and you're better off with one of the more bespoke brisbane steak joints.
    

    Black Hide Steak & Seafood at Queens WharfResponded 6 days ago

    Hello Thomas, Thank you for taking the time to leave this review. We're very sorry to hear about your disappointing experience. Whilst the venues decor is much different to that of the Treasury, we can assure you we are committed to providing the same quality of food and service. We hope to have the chance to welcome you back! Regards, Team Black Hide
    

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