BJ's Restaurant & Brewhouse - Vacaville

Review summary

1. T

   Timothy

   San Francisco1 review

   2.0

   Dined on February 15, 2025

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 3

   They didn't want to honor the reservation i made though open table. Because "It's a busy day" so I had to wait 30+ minutes with my date on valentines day wile people with no reservation were being seated
   

   BJ's Restaurant & Brewhouse - VacavilleResponded on February 17, 2025

   I am sorry you’ve had a terrible experience. We know your time is valuable and today we didn’t get it right. We hope you give us another chance to make this right!
   

   Is this helpful?

2. J

   Juan Carlos

   San Francisco4 reviews

   4.0

   Dined on January 27, 2025

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Waitress amazing steak was overcooked and plain. She replaced for a much better steak cut and flavor
   

   BJ's Restaurant & Brewhouse - VacavilleResponded on January 29, 2025

   Thanks for your feedback, Juan! We're thrilled to hear you enjoyed the service and appreciate your patience with the steak. Your experience helps us improve, and we look forward to serving you a perfectly cooked meal next time!
   

   Is this helpful?

3. N

   Nowe N Jowan VIP

   San Francisco42 reviews

   4.0

   Dined on January 17, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Took my office staff for company dinner, everyone had their fill. Our server is very efficient in taking our orders
   

   BJ's Restaurant & Brewhouse - VacavilleResponded on January 19, 2025

   Thanks for the great feedback! We're thrilled to hear that your team enjoyed the dinner and appreciated the service. We strive to provide a fantastic experience for all our guests and hope to welcome you back soon!
   

   Is this helpful?

4. W

   William VIP

   Sacramento13 reviews

   5.0

   Dined on January 1, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our server was great. She wasn’t in that section and took us on anyways so we didn’t have to wait. She was very attentive and nice as well.
   

   BJ's Restaurant & Brewhouse - VacavilleResponded on January 6, 2025

   William, thanks for the fantastic feedback! We're thrilled to hear that your server went above and beyond to ensure you had a great experience. Our team always strives to provide attentive service, and it’s wonderful to know it made a difference for you. We appreciate your support!
   

   Is this helpful?

5. E

   Eleuterio

   San Francisco1 review

   4.0

   Dined on January 1, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Pheasant atmosphere friendly staff. Comfortable surroundings
   

   BJ's Restaurant & Brewhouse - VacavilleResponded on January 8, 2025

   Thanks so much for your four-star review. We look forward to seeing you again soon, and we'll try for that fifth star.
   

   Is this helpful?

6. J

   Jessica

   San Francisco1 review

   3.0

   Dined on October 27, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   This was the 3rd time trying to get into Bjs. The first time, we waited over 1.5 hours after being told a 30 min wait went in to check, and they "forgot about us" so we left. The 2nd time we were told 15 min, wait again went into check, and the hostess told 2 others in front of me 15 min wait as well,she then tells me there is 6 other parties in front of me and the wait would be about an hour. Again, we left. This was at 630 pm. Didn't get a text that our table was ready until 8:39 pm. These 2 were on the call ahead wait list. Now, this time, we made the reservation about 5 hours before we got there waited about 2 mins, then got seated. Vibes were energetic & loud. Clean tables and our server was nice. Waited about 40 mins for our food. Our vegetables were undercooked, but all our food was flavorful. After bringing the food, we ate in about 20 mins. Our server, however, never came to check on us, and we had to wait an additional 30 Mins for her to come back so we can get boxes, the check, & dessert to go order since the kids were tired. Our server did look stressed and was waiting on about 2 other large party tables when there were about 4 other servers standing in a group talking. When we got home, our 4 dessert pazzookies were burnt, and we didn't eat them because the burnt flavor was too strong. Good for drinks, wouldn't go back for food.
   

   BJ's Restaurant & Brewhouse - VacavilleResponded on October 28, 2024

   Thank you for sharing your experience Jessica. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

   Is this helpful?

7. K

   Khristine

   Las Vegas2 reviews

   5.0

   Dined on October 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   BJ’s restaurant and Brewhouse Vacaville is a great location. Great quality of food and customer service.
   

   BJ's Restaurant & Brewhouse - VacavilleResponded on October 15, 2024

   Thanks for the fantastic review! We're thrilled to hear you enjoyed the food and service at our Vacaville location. Your feedback means a lot to us, and we can't wait to welcome you back for more great experiences!
   

   Is this helpful?

8. OT

   OpenTable Diner

   San Francisco1 review

   5.0

   Dined on July 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice cool place to dine with friends. Server was very pleasant and helpful in choosing desserts, and promptly brought refills without us asking. We all enjoyed the food without feeling rushed and will return again for Thursday specials.
   

   BJ's Restaurant & Brewhouse - VacavilleResponded on July 18, 2024

   Thank you so much for the great feedback! We strive to make this restaurant a place that everyone can enjoy. See you again soon!
   

   Is this helpful?

9. LS

   LisaS

   Sacramento28 reviews

   5.0

   Dined on June 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had six people in our party. Our server Aaliyah came to our table quickly after we were seated. Took our drink and appetizer order, delivered our drinks and appetizer in a timely fashion. We ordered our entrees and enjoyed all of our choices. We were checked on appropriately by Aaliyah. Empty dishes were cleared as needed. Desserts ordered and delivered. We were very impressed by our server Aaliyah. Probably the best service I have had in the last two years. Very impressed. Definitely will come back. Hopefully Aaliyah will be working.
   

   • 

   BJ's Restaurant & Brewhouse - VacavilleResponded on June 6, 2024

   Thank you so much for this review, Lisa. We're very happy you enjoyed dining with us. We look forward to seeing you again soon!
   

   Is this helpful?

10. JN

    JahnaeN

    Orange County2 reviews

    3.0

    Dined on March 8, 2024

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 4

    how is it every-time I book a reservation 2+ days in advance they say we don't have a reservation or they seat parties who reserved same day before me and I gotta deal with getting a smaller table or separate tables due to lack of taking accountability?
    

    BJ's Restaurant & Brewhouse - VacavilleResponded on March 9, 2024

    Hi Jahnae. Thank you for your review. We're glad to hear that you enjoyed your experience, and we look forward to your next visit.
    

    Is this helpful?