BJ's Restaurant & Brewhouse - San Mateo

Review summary

1. B

   Barby

   San Francisco14 reviews

   4.0

   Dined on February 1, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   BJ never lets us down. It is a sports bar with a big menu. The wait team are great, the food and drinks come quickly, the tables are comfortable and the restroom is clean. I had fish tacos and Cesar which were great. The prices have gone up a bit, probably to make a profit with rising prices everywhere. I enjoyed my evening.
   

   BJ's Restaurant & Brewhouse - San MateoResponded on February 3, 2025

   Barby, thanks for the awesome review! We're thrilled to hear you enjoyed the fish tacos and had a great experience with our team. We appreciate your understanding regarding price adjustments; it helps us maintain quality. Looking forward to welcoming you back for another enjoyable evening!
   

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2. J

   Joseph VIP

   San Francisco44 reviews

   5.0

   Dined on January 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We were immediately seated upon checking in at the front desk. The staff was very friendly and gave us a selection of tables to be seated at. Waiter very quickly took our order. The food was delivered hot and ready to eat. Drink refills were taken care of without having to wait or ask. Overall our experience was just as expected. We have been to this particular restaurant many times and will continue to return.
   

   BJ's Restaurant & Brewhouse - San MateoResponded on January 15, 2025

   Joseph, thank you for your fantastic review! We're thrilled to hear that you enjoyed your experience and appreciated our attentive service. It's wonderful to have loyal guests like you, and we can't wait to welcome you back for your next visit!
   

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3. L

   Lupita

   San Francisco1 review

   3.0

   Dined on January 9, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   while the serving staff was excellent and the food adequate, I noticed that we were overcharged the happy hour rates. Would not go again.
   

   BJ's Restaurant & Brewhouse - San MateoResponded on January 11, 2025

   Thank you for sharing your experience Lupita. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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4. F

   Fernando

   San Francisco2 reviews

   1.0

   Dined on January 1, 2025

   1. Overall 1
   2. Food 5
   3. Service 5
   4. Ambience 5

   I reserved seating for 5:30 and did not get seated until 6pm. Waiting for a table instead of a booth and when table was ready it was given to other customer who came in after me without a reservation.
   

   BJ's Restaurant & Brewhouse - San MateoResponded on January 3, 2025

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

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5. M

   Matt

   San Francisco1 review

   5.0

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I'm glad that BJ's does reservations now via OpenTable. Checked in at the front desk and the host showed us to the table that was already setup. Service was good and food quality was consistent as it has been there for over 20 years.
   

   BJ's Restaurant & Brewhouse - San MateoResponded on December 23, 2024

   Matt, we’re thrilled to hear you enjoyed your experience with us! It’s great to know our reservations via OpenTable and consistent service made your visit memorable. Thank you for being a loyal customer for over 20 years! We look forward to serving you again soon.
   

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6. P

   Pia

   Las Vegas2 reviews

   3.0

   Dined on December 21, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Service is slow. Food was disappointing. Ribs is over cooked and the Jambalaya is not how it was cook before.
   

   BJ's Restaurant & Brewhouse - San MateoResponded on December 21, 2024

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

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7. J

   Joseph VIP

   San Francisco44 reviews

   5.0

   Dined on December 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were immediately seated upon checking in at the front desk. Service was excellent and the food was served hot and ready to eat. Very friendly staff and very professional.
   

   BJ's Restaurant & Brewhouse - San MateoResponded on December 5, 2024

   Joseph, thank you for your fantastic review! We're thrilled to hear that our team provided excellent service and that you enjoyed your meal. We appreciate your kind words and look forward to welcoming you back soon for another great experience!
   

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8. B

   Betty VIP

   San Francisco19 reviews

   5.0

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fun family place. Lots of good choices, great staff, yum dessert :). Thanks BJ's.
   

   BJ's Restaurant & Brewhouse - San MateoResponded on November 23, 2024

   Betty, we're thrilled to hear you and your family had a great time with us! It’s wonderful to know you enjoyed our menu and dessert selection. We appreciate your kind words about our staff, and we can’t wait to welcome you back for more delicious moments!
   

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9. A

   April

   San Francisco1 review

   3.0

   Dined on July 27, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   A hostess told us that there were no booth seats available, but there were plenty empty booth until our dinner was over. Our dinner was brought even before our water and drinks were served. They kept our prime rib stake in the kitchen until our appetizer was done so by the time the waiter served our stake, it was dry and cold. She was not really focusing what's going on. We were not happy with the hostess and the server's customer service there.
   

   BJ's Restaurant & Brewhouse - San MateoResponded on July 30, 2024

   We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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10. RP

    RoseP

    San Francisco16 reviews

    5.0

    Dined on July 25, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Food does not disappoint. New smores pizookie was not worth it.
    

    BJ's Restaurant & Brewhouse - San MateoResponded on July 26, 2024

    Rose, thank you so much for the great feedback! We strive to make this restaurant a place that everyone can enjoy. See you again soon!
    

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