BJ's Restaurant & Brewhouse - Rochester

Review summary

1. K

   Karyn

   Chicago

   3 reviews

   vip
   3.0

   3 reviews

   Dined on November 2, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   we had a reservation but still weren't seated for 20 min, as if we had just walked in without a reservation.
   

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2. E

   Erin

   New York City

   3 reviews

   4.0

   3 reviews

   Dined on November 2, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   While the food was good, the poor waitress was having to run all over waiting on tables on one side of the restaurant and having to go to the other side to wait on us. There is some understanding that it was a Saturday night and but it felt like management was stretching its self a little bit.  The waitress did the best she could.
   

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3. F

   Frank

   New York City

   1 review

   3.0

   1 review

   Dined on November 1, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   There was nothing out of the ordinary getting seated for a 7:00 p.m. reservation was slow
   

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4. B

   Bak

   New York City

   2 reviews

   3.0

   2 reviews

   Dined on October 25, 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   Would go back BUT service was very slow …… the waiter did apologize since there was a few big parties present that day …. Could have gone a long way to make a gesture of a few drinks or something along with the apologies
   

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5. C

   Craig

   Washington DC

   1 review

   3.0

   1 review

   Dined on October 19, 2024

   1. Overall 3
   2. Food 1
   3. Service 1
   4. Ambience 2

   Food was cold prime rib was tough. Vegetables cold. No one cleared the table throughout the meals. Restaurant was dirty bathrooms dirty. Have been there many times must be a management change because place going downhill fast.
   

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6. M

   Molly

   Upstate NY

   1 review

   2.0

   1 review

   Dined on October 19, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   We had a reservation for 5:30 and arrived on time. We were told it would be ready soon. We weren't seated until 5:50. Then it took a long time before the waiter came and took drinks, then a long wait till the arrived, then a long wait to order. My husband ordered soup as his meal - the only thing he ordered. The waiter brought the soup with the salad included in other entrees. It took forever to get our food and it was close to 6:50 by the time it arrived, with his soup sitting for 20 minutes. We weren't offered refills or an apology for the length of time we waited. One meal included dessert, but waiter closed out the bill and said it would be hard to order it now. We paid and he gave us the dessert to go because we had an event to attend. We left at 7:25 with an ice cream dessert in a bag and nothing said about the many missteps. The food arrived and was tasty, but also cold. So unpleasant and definitely won't be back.
   

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7. A

   Ann

   New York City

   1 review

   3.0

   1 review

   Dined on October 19, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   We had to clear our salad plates from our table onto another table that was empty but still had empty dishes from the previous party. We sent back 2 meals that were not prepared as requested and still came back out wrong. The manager didn’t seem to care and just walked away without saying anything. Very disappointed with the service!!!
   

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8. OT

   OpenTable Diner

   New York City

   3 reviews

   5.0

   3 reviews

   Dined on October 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress was the best.
   

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9. M

   Melissa

   New York City

   3 reviews

   5.0

   3 reviews

   Dined on October 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service and pizza was fantastic. Would highly recommend this place
   

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10. P

    Patti

    New York City

    5 reviews

    vip
    3.0

    5 reviews

    Dined on October 13, 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 4

    Had a reservation for 8pm for 6. Was there at 750 and checked in. Was not acknowledged one time and was not seated to almost 820. We were celebrating a birthday the serve tried his best claiming he was new and only been there 3 weeks. Kept walking away before we were done with our ordering. Appetizer came out 1 at a time with many minutes in between. I really like the restaurant just needs to get it together a little more
    

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