BJ's Restaurant & Brewhouse - North Olmsted

Review summary

1. M

   MICHELLE

   Cleveland

   1 review

   5.0

   1 review

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always great food and superb service! Great menu selections!
   

   BJ's Restaurant & Brewhouse - North OlmstedResponded 7 days ago

   Michelle, thanks for your fantastic feedback! We're thrilled to hear you enjoyed our food and service. Our team works hard to provide a great experience, and your support means a lot to us. We look forward to welcoming you back for more delicious meals!
   

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2. C

   Christina

   Cleveland

   4 reviews

   vip
   5.0

   4 reviews

   Dined on November 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food and great service! We enjoyed our evening!
   

   BJ's Restaurant & Brewhouse - North OlmstedResponded on November 6, 2024

   Thanks, Christina! We're thrilled to hear you enjoyed the food and service. Your positive experience means a lot to us, and we look forward to welcoming you back for another great evening!
   

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3. J

   Jill

   Cleveland

   1 review

   1.0

   1 review

   Dined on November 2, 2024

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 3

   This was our second time to BJs. The first time was a few years ago. We made a reservation online, showed up on time, and the hostess apologized, said it would just a be a few minutes and she would be right back with us. Well we sat there for awhile until I realized I got a text, and went oh I guess we have to go up there. So I go towards the station and this man says Paige? And I said no, gave him our name, and showed him the text. He rudely says, oh that’s because it’s 2nd call. I explained we just walked in and blah blah, and again in a very condescending way, let me know they don’t call out names, as if It was completely uncalled for that I waited till 2nd call to approach the hostess stand. I kindly asked our server after dinner for the gentleman’s name, and it blew me away he was the manager. Jason is his name. I think Jason needs to remember what business he’s in, and try talking to customers in a way more polite manner. I didn’t know the procedure would be a text, because we made a reservation and the hostess did not make us aware. So I’m sooo sorry Jason that I waited till 2nd call. I will not be visiting this restaurant again, I’m sure it doesn’t really make any difference, nor do you care, but I figured maybe making you at least aware, you’d rethink the floor management. Yikes!!
   

   BJ's Restaurant & Brewhouse - North OlmstedResponded on November 4, 2024

   Jill, we truly apologize for your experience and appreciate your feedback. It’s disappointing to hear about the service you received. We’re committed to improving and ensuring our team communicates better. Your insights are invaluable, and we hope you might consider giving us another chance in the future.
   

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4. E

   Elizabeth

   Cleveland

   1 review

   3.0

   1 review

   Dined on October 25, 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   most food items were cold when received , exceptional seve
   

   BJ's Restaurant & Brewhouse - North OlmstedResponded on October 26, 2024

   Sorry to hear you were disappointed with your meal, Elizabeth. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
   

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5. K

   Kristin

   Cleveland

   2 reviews

   5.0

   2 reviews

   Dined on September 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Met with our book club-group of 12 and had a great meal, service and discussion! Everyone enjoyed their meals and the half off Tuesday wine was a great bonus! Our server split up our bill, was very attentive and kind!
   

   BJ's Restaurant & Brewhouse - North OlmstedResponded on September 26, 2024

   Kristin, we’re thrilled to hear that your book club had such a wonderful experience! It’s great to know everyone enjoyed their meals and the service. We appreciate your kind words and hope to see you all again soon for another fantastic gathering!
   

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6. C

   Cathy

   Cleveland

   2 reviews

   vip
   5.0

   2 reviews

   Dined on August 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was exceptional. Especially the pork chop !!! I don’t know what or how you prepare it, but it’s the most juicy pork chop I’ve ever had !!! Kudos!!!
   

   BJ's Restaurant & Brewhouse - North OlmstedResponded on September 2, 2024

   Cathy, we’re thrilled to hear you loved the pork chop! Our chefs take great pride in their recipes, and it’s fantastic to know their hard work is appreciated. Thanks for the kudos, and we look forward to serving you again soon!
   

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7. B

   Bonni

   Cleveland

   1 review

   5.0

   1 review

   Dined on August 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We enjoyed our visit. The only change I would make is the temperature of the restaurant. It is very cold inside the restaurant. The food and service were great!
   

   BJ's Restaurant & Brewhouse - North OlmstedResponded on August 13, 2024

   Thank you so much for your feedback. We pride ourselves on great service and food, and we are glad you had a great time – can’t wait to serve you again!
   

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8. K

   Karen

   Cleveland

   10 reviews

   3.0

   10 reviews

   Dined on August 3, 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 2

   Had a reservation but was told we would have to wait for a low table even though there were some available. We decided to take a high top in the bar area. waited at least 10 minutes for waitress to appear until finally the bartender came over to get our drink order. when she brought then back she took our order. Our waitress brought the salad out and introduced herself. Not even half way thru salad when the dinners arrived. Mine was incorrect - chicken instead of shrimp.Asked another waitress to correct this because ours was no where to be found. Food was good but could not get a baked potato because the oven was broken, as it was on our last visit several months ago. Dessert was another fiasco - had to wait 20 minutes for it to appear. all the while we sat with our dirty plates in front of us as the waitress was MIA. We will not return any time soon.
   

   BJ's Restaurant & Brewhouse - North OlmstedResponded on August 5, 2024

   We are sorry to read your recent experience with us was not up to par, Karen. We will work with our team to make sure this does not happen again.
   

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9. MS

   MaryS

   Cleveland

   2 reviews

   5.0

   2 reviews

   Dined on July 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   our server Crystal was amazing. we were celebrating my father and daughter's birthdays. we had the chicken pot stickers, 2 prime rib dinners, philly beef sandwich, salad/soup combo with clam chowder in bread bowl, and a burger meal. all cooked to order, tasted great, and 4 of us had desserts too! great time by all, and would highly recommend! (we did go early on a Saturday --around 430ish.)
   

   BJ's Restaurant & Brewhouse - North OlmstedResponded on July 8, 2024

   Reviews like this one make our day. We're so happy to hear you had such a great experience. Hope to see you back soon!
   

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10. TD

    TDavaau

    Cleveland

    1 review

    1.0

    1 review

    Dined on June 1, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 3

    Our waitress was rude, impatient, and sarcastic. Extremely poor service. I don’t usually comment on the wait staff, but this woman should not be a waitress. Food was mediocre at best. Would not go back.
    

    BJ's Restaurant & Brewhouse - North OlmstedResponded on June 4, 2024

    We are so sorry for the service you received from us. We would have felt the same way you did about this visit. Our service should be much better. We will address this with our staff and hope you can give us another chance. Thank you for your feedback. Please swing back by our location and personally share this experience with the manager so we can do right by you.
    

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