BJ's Restaurant & Brewhouse - Newark

Review summary

1. P

   Prachi

   San Francisco2 reviews

   1.0

   Dined on February 17, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Despite making a reservation for 12 people 2 days in advance, they were unable to give us a table for 12. They made us wait a 1/2 hr and then informed us that we will be getting 2 tables instead of 1. They didn’t come for orders till another 1/2 hr. We requested quick orders for the small kids in our group, and they missed that too! Either you take bookings and hold tables for the reservations or just inform customers that we are not taking reservations!
   

   BJ's Restaurant & Brewhouse - NewarkResponded on February 28, 2025

   Thank you for sharing your experience Prachi. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

   Is this helpful?

2. j

   jace

   Tucson1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   Did not have our table ready we had to wait almost 40 minutes to be seated after making a reservation. Will not be going back
   

   BJ's Restaurant & Brewhouse - NewarkResponded on February 22, 2025

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

   Is this helpful?

3. P

   Patricia VIP

   San Francisco8 reviews

   4.0

   Dined on February 8, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Arrived early and was seated early. Staff was friendly and worked hard to keep things moving. We unfortunately had to wait a while for waitstaff to do first touch. Once drinks & food order taken, things went smoothly. Appetizer was great. Fish & chips and chicken sandwich were hot & tasty. Mahi Mahi tacos were fishy tasting. Took a while to get check, but online payment was fast. Overall good meal.
   

   BJ's Restaurant & Brewhouse - NewarkResponded on February 10, 2025

   Thanks for sharing your experience, Patricia! We’re glad you enjoyed the appetizers and your main dishes. We appreciate your feedback about the wait times and will address these with our team to improve service. Looking forward to welcoming you back for another meal soon!
   

   Is this helpful?

4. P

   Penelope VIP

   Hawaii105 reviews

   4.0

   Dined on December 28, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Very pleasant place for casual dining, with a very extensive menu. Nice that they take reservations too. Service was very good.
   

   BJ's Restaurant & Brewhouse - NewarkResponded on January 3, 2025

   Thank you for your kind words! We're thrilled you enjoyed your casual dining experience and appreciated our extensive menu and service. Your feedback means a lot to us, and we look forward to welcoming you back soon!
   

   Is this helpful?

5. C

   Claila

   San Francisco1 review

   5.0

   Dined on November 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were seated in a timely manner. And the waitress was so kind!
   

   • 
   • 

   BJ's Restaurant & Brewhouse - NewarkResponded on November 19, 2024

   Claila, thank you for your fantastic review! We're thrilled to hear you had a great experience with our seating and service. Our team works hard to create a welcoming atmosphere, and your feedback means a lot. We look forward to seeing you again!
   

   Is this helpful?

6. W

   Wanda

   Chicago15 reviews

   5.0

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were promptly greeted and seated. Staff were attentive and helpful. Only hiccup was when we scanned the QR code to pay-unsuccessful after three attempts so our server completed the transaction in the customary manner.
   

   BJ's Restaurant & Brewhouse - NewarkResponded on November 18, 2024

   Wanda, thank you for the fantastic review! We're thrilled to hear you enjoyed your experience and that our staff was attentive. We appreciate your feedback about the QR code payment and will work to improve that process. Looking forward to welcoming you back soon!
   

   Is this helpful?

7. T

   Travis VIP

   Naples3 reviews

   2.0

   Dined on October 8, 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 3

    the service was slow and almost not existent. My steak was so overcooked that it was painful to see that poor animal killed again.
   

   BJ's Restaurant & Brewhouse - NewarkResponded on October 9, 2024

   Travis, we’re sorry to hear about your experience. We strive for quality service and food, and it’s clear we missed the mark. Your feedback is invaluable, and we’ll address these issues to ensure better experiences in the future. Thank you for sharing your thoughts with us.
   

   Is this helpful?

8. J

   Joyce

   San Francisco2 reviews

   5.0

   Dined on September 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Pieookies are the best. It was a nice evening out. The food was great. The service was fabulous.
   

   BJ's Restaurant & Brewhouse - NewarkResponded on September 10, 2024

   Joyce, we’re thrilled to hear you enjoyed the Pizookies and had a fantastic evening! Our team works hard to provide great food and service, so your kind words mean a lot. We can’t wait to welcome you back for another delicious experience!
   

   Is this helpful?

9. J

   Jose

   San Francisco1 review

   5.0

   Dined on August 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place and great place for family and good food
   

   BJ's Restaurant & Brewhouse - NewarkResponded on August 20, 2024

   Jose, thank you so much for the great feedback! We strive to make this restaurant a place that everyone can enjoy. See you again soon!
   

   Is this helpful?

10. OT

    OpenTable Diner

    San Francisco2 reviews

    1.0

    Dined on June 29, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    I booked a reservation for 3 at 7:30 pm by open table. Reached BJ’s and they asked me to wait. By 8pm I got the table. After getting seated by 8:00 pm no one came to take order at my table till 8:20 am. I asked the server who was serving the next table. He told he will send someone right away. Waited another 10 mins but no one came and we had to leave. Totally Disappointed.
    

    BJ's Restaurant & Brewhouse - NewarkResponded on July 1, 2024

    I am sorry you’ve had a terrible experience. We know your time is valuable and today we didn’t get it right. We hope you give us another chance to make this right!
    

    Is this helpful?