BJ's Restaurant & Brewhouse - Lansing

Review summary

1. C

   Chad

   Detroit

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   Disappointing time at BJ's for son's birthday. Reserved in Open Table for party of 6, got there 10 mins early and had to wait 25 mins for a seat even though there were many open tables for a larger group. Was told by hostess that aren't severer wasn't here yet so we couldn't be seated. I asked if they weren't at work yet and he said yes. Why would we have to wait to be seated for someone to get to work. Very strange and should have talked to manager then. Finally seated and things were going well and then a server accidentally spilled my daughter drink all over my mother-in-law. They said sorry and gave us some napkins to clean up and then just left them on the table. I asked the server to help clean up more and she gave me an attitude and state what else do you want me to do. It was their accident so I stated there was water all over floor and my 81-year-old mother-in-law could slip and falling on it. After that she was rude, never picked up our dishes or re-filled water and was ignoring us while waiting on only 3 other tables around us. A manager finally came out an apologized an offered a small gift card for our troubles. We aren't looking for a hand-out, just good food and service. We did not get either for the price and will not be back and will let our friends know as well.
   

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2. d

   david

   Chicago

   3 reviews

   4.0

   3 reviews

   Dined on January 19, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Experience was good, except the food came out cold.
   

   BJ's Restaurant & Brewhouse - LansingResponded 7 days ago

   Thanks for your feedback, David! We're glad you enjoyed the experience overall. We’ll address the issue with the food temperature to ensure it meets our standards. We appreciate your insight and hope to see you again soon!
   

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3. M

   Mikayla

   Grand Rapids

   1 review

   5.0

   1 review

   Dined on January 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Cain did GREAT at serving us! It was a good and fun atmosphere
   

   BJ's Restaurant & Brewhouse - LansingResponded 7 days ago

   Thanks for the fantastic feedback, Mikayla! We're thrilled to hear that Cain provided great service and that you enjoyed the atmosphere. We can’t wait to welcome you back for more fun experiences!
   

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4. p

   paul

   Las Vegas

   1 review

   1.0

   1 review

   Dined on January 11, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   They don’t honor OpenTable reservations. Had a 6:45pm reservation. Showed up at 6:30. Was told they wouldn’t honor our reservation due to them being busy. Said it would be 2 hours before we could be seated. We left.
   

   BJ's Restaurant & Brewhouse - LansingResponded on January 13, 2025

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

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5. J

   Jerry

   Detroit

   2 reviews

   5.0

   2 reviews

   Dined on January 11, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our table and reservation was ready when our party of 8 arrived. Great Server and was quick with drinks. Food was a little off and serving green tomatoes with stems was a miss. Beer was good and appreciate there efforts on a busy Saturday.
   

   BJ's Restaurant & Brewhouse - LansingResponded on January 12, 2025

   Thanks for the awesome review, Jerry! We’re thrilled your reservation went smoothly and you enjoyed the service and drinks. We value your feedback on the food and will share it with our team to improve. Looking forward to welcoming you back soon for another great experience!
   

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6. G

   George

   Cincinnati

   1 review

   3.0

   1 review

   Dined on January 4, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Despite the reservation we had we still waited for over 45 minutes for our table, the food was ok at best. Service wasn’t the best and the music was very loud . I’d think twice before I would go back
   

   BJ's Restaurant & Brewhouse - LansingResponded on January 6, 2025

   Hi George. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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7. L

   Larry

   Detroit

   7 reviews

   4.0

   7 reviews

   Dined on January 4, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   There were out of some of the meals we were looking for, but the rest of the meal was great. Good service. Deserts are awesome.
   

   BJ's Restaurant & Brewhouse - LansingResponded on January 6, 2025

   Larry, thanks for the feedback! We're glad you enjoyed the service and desserts. We’re always working to improve our menu availability, so we appreciate your understanding. Hope to see you again soon for more tasty meals!
   

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8. S

   Sarah

   Grand Rapids

   4 reviews

   4.0

   4 reviews

   Dined on December 28, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Good food, I had the Mediterranean tacos and my husband had the prime rib. Quality food and good service.
   

   BJ's Restaurant & Brewhouse - LansingResponded on December 29, 2024

   Thanks for sharing your experience, Sarah! We're thrilled to hear you enjoyed the Mediterranean tacos and prime rib. Quality and service are our priorities, and your feedback means a lot to us. We hope to see you both again soon for another great meal!
   

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9. J

   Julie

   Northern MI

   2 reviews

   2.0

   2 reviews

   Dined on December 24, 2024

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 4

   Our appetizer was cold. 5 out of 7 meals were cold, other two were salads. Server warmed them , but not the same as a hot meal. Very unfortunate because the food tasted good. Server offered us free dessert.
   

   BJ's Restaurant & Brewhouse - LansingResponded on December 26, 2024

   Sorry to hear you were disappointed with your meal, Julie. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
   

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10. OT

    OpenTable Diner

    Detroit

    4 reviews

    5.0

    4 reviews

    Dined on December 21, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    My food wasamazing fish and chips and baked ziti and a free cinnamon roll pizoki.
    

    BJ's Restaurant & Brewhouse - LansingResponded on December 23, 2024

    Thanks for the fantastic review! We're thrilled to hear you enjoyed the fish and chips, baked ziti, and the cinnamon roll pizookie. Your kind words inspire us to keep serving up delicious dishes. Looking forward to your next visit!
    

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