BJ's Restaurant & Brewhouse - Irvine

Review summary

1. M

   Michael

   VIP

   Orange County

   28 reviews

   5.0

   28 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We visited on Christmas eve and they were very good about keeping service fast, but not rushed. Cesar and wedge salads were great. Nachos appetizer had plenty of non-chips stuff. Had the BJs special pizza for a table of five and was able to take some home.
   

   BJ's Restaurant & Brewhouse - IrvineResponded 3 days ago

   Michael, we’re thrilled to hear you had a fantastic experience with us on Christmas Eve! It’s great that you enjoyed the salads, nachos, and our special pizza. We strive to balance fast service with a relaxed atmosphere. We hope to see you again soon!
   

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2. M

   Mark

   Orange County

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Part of order was missing and had to wait excessive time to have bill corrected
   

   BJ's Restaurant & Brewhouse - IrvineResponded 3 days ago

   Hi Mark, thanks for sharing your experience. We apologize for the inconvenience with your order and the delay in correcting the bill. We’re constantly working to improve our service and appreciate your feedback. We hope to provide a better experience next time!
   

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3. B

   Brad

   Alabama

   11 reviews

   3.0

   11 reviews

   Dined on December 20, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Service was lacking. It is the holidays so understanding a little bit, went long periods waiting for a server and drinks/refills. Extremely loud atmosphere hard to hear each other speak. Table delayed by 30min not prepared. Holidays I guess
   

   BJ's Restaurant & Brewhouse - IrvineResponded on December 21, 2024

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

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4. S

   Sandra

   VIP

   Orange County

   20 reviews

   5.0

   20 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food at BJ's is always excellent and we had an exceptionally good waitress on this particular visit.
   

   BJ's Restaurant & Brewhouse - IrvineResponded on December 19, 2024

   Thanks for your fantastic review, Sandra! We're thrilled to hear you enjoyed the food and had a great experience with our team. Your kind words mean a lot to us, and we can’t wait to serve you again soon!
   

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5. M

   Money

   VIP

   London

   19 reviews

   2.0

   19 reviews

   Dined on December 11, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Our server that was assigned to us was not very attentive. She could barely manage to get us anything in time. She was struggling to manage multiple tables and seemed unorganized. She didn’t even giv us the detailed checks. Only brought us copies to sign and tip her. I’ve no idea what she charged us for
   

   BJ's Restaurant & Brewhouse - IrvineResponded on December 12, 2024

   Thank you for sharing your experience. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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6. c

   carol

   Orange County

   2 reviews

   5.0

   2 reviews

   Dined on December 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Grant was great and patience for a group of 7. Was enjoyable
   

   BJ's Restaurant & Brewhouse - IrvineResponded on December 11, 2024

   Thanks for the awesome feedback, Carol! We're thrilled to hear that Grant made your experience enjoyable and handled your group with such patience. We appreciate your support and hope to see you again soon!
   

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7. J

   Jeri

   Orange County

   1 review

   4.0

   1 review

   Dined on December 7, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   The shrimp scampi appetizer with toast was delicious!
   

   BJ's Restaurant & Brewhouse - IrvineResponded on December 11, 2024

   Thanks for your feedback, Jeri! We're thrilled to hear you enjoyed the shrimp scampi appetizer. We aim to delight our guests, and your support means a lot. We look forward to welcoming you back for more delicious dishes!
   

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8. G

   Gary

   Orange County

   44 reviews

   4.0

   44 reviews

   Dined on December 5, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Good food and good value! Attentive server!!! Will come here over any fast food joints.
   

   BJ's Restaurant & Brewhouse - IrvineResponded on December 7, 2024

   Thanks for the great feedback, Gary! We’re thrilled you enjoyed the food and service. It means a lot to us that you’d choose us over fast food. We look forward to welcoming you back soon!
   

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9. S

   Sally

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined on November 23, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Good service with good food It was a pleasant Friday night dinner with families.
   

   BJ's Restaurant & Brewhouse - IrvineResponded on November 25, 2024

   Sally, thank you for your wonderful feedback! We're thrilled to hear you enjoyed your Friday night dinner with us. Providing great service and delicious food is our priority, and it’s fantastic to know we hit the mark. We look forward to welcoming you back soon!
   

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10. A

    Amber

    San Diego

    1 review

    1.0

    1 review

    Dined on November 18, 2024

    1. Overall 1
    2. Food 1
    3. Service 3
    4. Ambience 1

    Food took a while to come out and when it finally did it was cold. Our waiter ( I can't remember his name ) was apologetic and did get a dish removed from our table but it still was not a pleasant experience.
    

    BJ's Restaurant & Brewhouse - IrvineResponded on November 19, 2024

    Amber, we’re truly sorry to hear about your experience. Timeliness and temperature are key for us, and it’s disappointing we missed the mark. We appreciate your feedback and will work to improve. Thank you for sharing your thoughts with us.
    

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