BJ's Restaurant & Brewhouse - Fresno

Review summary

1. R

   Randy

   Las Vegas

   3 reviews

   1.0

   3 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Low quality food and poor service. I ordered the ribeye steak, medium rare. It arrived over-cooked on the outside, but nearly raw on the inside. It was over seasoned and grissley. Our server was mostly non-present, despite walking by our table multiple times. Our orders arrived at the table at largely different times, one showing up nearly 20 minutes before the next. Secondary drink orders were forgotten until I asked a different server about them. I won't be going back.
   

   BJ's Restaurant & Brewhouse - FresnoResponded 2 days ago

   Thanks for this feedback, Randy. Your experience doesn't reflect what we strive for at BJ's Restaurant & Brewhouse. Could you email us at feedback@bjsrestaurantscom and tell us a bit more about what happened? We'll pass along your concerns to the appropriate managers so that this doesn't happen again. Please include the name your review was posted under and that it is about our Fresno restaurant. We're all ears if you have anything else you'd like to share about your dining experience with us.
   

   Is this helpful?

   Report
2. G

   Giovanni

   San Joaquin

   1 review

   5.0

   1 review

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a very pleasant and memorable experience. We were celebrating my birthday and our server Joseph was incredible. He had great customer service skills and made sure we had a great night the food was spectacular it came out fast and delicious.
   

   • 
   • 
   • 

   BJ's Restaurant & Brewhouse - FresnoResponded on November 23, 2024

   Giovanni, we're thrilled to hear you had such a memorable birthday celebration! Thank you for highlighting Joseph's excellent service and our delicious food. We look forward to welcoming you back for more great experiences in the future!
   

   Is this helpful?

   Report
3. P

   Paige

   Los Angeles

   1 review

   1.0

   1 review

   Dined on November 14, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Food was all cold , took 40 minutes to even take our order, plates were warm all the food was cold
   

   BJ's Restaurant & Brewhouse - FresnoResponded on November 16, 2024

   Sorry to hear you were disappointed with your meal, Paige. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
   

   Is this helpful?

   Report
4. G

   Georgina

   San Joaquin

   1 review

   5.0

   1 review

   Dined on November 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Logan had made us feel very welcome and we greatly appreciated it
   

   BJ's Restaurant & Brewhouse - FresnoResponded on November 4, 2024

   Thank you, Georgina! We're thrilled to hear that Logan made your experience so welcoming. Your satisfaction means a lot to us, and we look forward to seeing you again soon!
   

   Is this helpful?

   Report
5. M

   Mandy

   Tahoe

   1 review

   3.0

   1 review

   Dined on October 14, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   We were given no napkins/silverware from the start. We received our appetizers and had to ask for plates. We received our dinners and had to wait almost 5 minutes for silverware.
   

   BJ's Restaurant & Brewhouse - FresnoResponded on October 15, 2024

   Thanks for your feedback, Mandy. We apologize for the oversight with napkins and silverware during your visit. Your experience is important to us, and we will address this with our team to ensure better service in the future. We hope to welcome you back for an improved experience!
   

   Is this helpful?

   Report
6. E

   Emely

   San Joaquin

   1 review

   1.0

   1 review

   Dined on October 13, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our reservation was basically not even used. I got a text message my table was ready 2 hours after my reservation that was made. Horrible service. Would not recommend making a reservation for this spot through this app.
   

   BJ's Restaurant & Brewhouse - FresnoResponded on October 15, 2024

   Emely, we're truly sorry to hear about your experience. It’s disappointing to learn that your reservation didn’t go as planned. We’re addressing this issue with our team to ensure it doesn’t happen again. Thank you for your feedback; it helps us improve.
   

   Is this helpful?

   Report
7. A

   Angelica

   VIP

   Las Vegas

   2 reviews

   3.0

   2 reviews

   Dined on October 13, 2024

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 1

   Our dinner reservation was for 6:30 PM we arrived about 6:20 PM went to visit the restroom which with filthy and there was no toilet paper. About 7 PM we were not yet sat and we approached the hostess desk inquiry about our reservation. The hostess was wearing glasses and had a reddish tint or hair told us that everyone there had a reservation and that we have to everyone else. She was rude and lacked in customer service. However our server was attentive and professional great customer service at the table.
   

   BJ's Restaurant & Brewhouse - FresnoResponded on October 15, 2024

   Angelica, thank you for your feedback. We're sorry to hear about your experience with the restroom and the hostess. We appreciate your kind words about your server's attentiveness and professionalism. Your comments will help us improve our service. We hope to provide a better experience next time.
   

   Is this helpful?

   Report
8. J

   Jennifer

   San Joaquin

   1 review

   3.0

   1 review

   Dined on October 7, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   We had reservations and still had to wait to be seated for a half an hour. Once we were seated the service was okay. Half of the table never got refills on our water and the waitress infrequently came by so we were out of drinks for at least 30 mins. Other than that, the server was really good about food allergy precautions and other ordering concerns. Just wish the service was faster. We were there for almost 2 hours because of the time it took to be served… too long when you have young children.
   

   BJ's Restaurant & Brewhouse - FresnoResponded on October 8, 2024

   Jennifer, we appreciate your feedback and apologize for the wait and service issues you experienced. We’re glad to hear our team was attentive to your food allergy concerns. Your comments will help us improve our service, especially for families. Thank you for sharing your thoughts!
   

   Is this helpful?

   Report
9. P

   Paula

   Central Coast

   1 review

   5.0

   1 review

   Dined on October 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Noise... just loud, hard to hear conversation across our table
   

   BJ's Restaurant & Brewhouse - FresnoResponded on October 7, 2024

   Thanks for the fantastic review, Paula! We’re glad you enjoyed your experience with us. We appreciate your feedback about the noise level and will work on creating a more comfortable atmosphere for conversations. Hope to see you again soon!
   

   Is this helpful?

   Report
10. B

    Bri

    Los Angeles

    1 review

    1.0

    1 review

    Dined on September 29, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 3

    Made reservations for 2 and still had to wait half an hour to be sat. Apps were wrong and when the new correct one came it was so cold. Food was basic desert was brought wrong also. Over all would not be interested in returning
    

    BJ's Restaurant & Brewhouse - FresnoResponded on September 30, 2024

    We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
    

    Is this helpful?

    Report